The document discusses how digital technology and connectivity has revolutionized marketing. It notes that all media and experiences are now digital. It states that digital communication can flow both ways, empowering more active consumers who provide feedback and ideas that help brands. It provides the example of Starbucks eliciting over 150,000 ideas from consumers that generated millions in new product sales. The document also discusses the importance of understanding customers, making marketing visual and based on real consumer behavior to engage audiences.