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Information literacy today
This document provides an overview of an information literacy webinar presented by Tiina Heino from the Terkko Medical Campus Library at Helsinki University. The webinar covered topics such as continuing education for information professionals, marketing information literacy services to customers, taking advantage of opportunities for change, and the importance of collaboration. Information literacy standards and frameworks from organizations like ACRL and SCONUL were also discussed.
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Information literacy today
- 1. INFORMATIONLITERACY TODAY ERASMUS PROJECT WEBINAR 8.6.2020 TIINAHEINO HELSINKI UNIVERSITY LIBRARY MEDICAL CAMPUS LIBRARY TERKKO
- 2. Terkko Medical CampusLibrary • Part of Helsinki University Library http://www.helsinki.fi/kirjasto/en/home/ • Scientific Library in medicine and health • Medical Faculty of the University of Helsinki • Medicine & odontology, now also psychology & logopedics (2017-) • HUS Helsinki University Hospital • The University of Helsinki https://www.helsinki.fi/en • Largest university in Finland, multidisciplinary Me • Information specialist; MSc • 1997- Terkko; 1987-1996 Swedish Agricultural University Ultuna Library • Main interests: • Information literacy teaching • medical faculty staff (teachers & researchers) & students; HUCH staff (physicians, nurses, physiotherapists, occupational therapists) • Open Science, International co operation, networking, continuing education BACKGROUND
- 3. • Terkko HealthHub open on weekdays 8am-8pm http://terkko.fi/ • Medical Library https://www.terkko.helsinki.fi/ • Library customer service 10am-5pm • Think Company • Well café (8am-6pm) • Health Capital Helsinki • University of Helsinki • The Hospital District of Helsinki and Uusimaa: http://www.hus.fi/en/about-hus/Pages/default.aspx • Start-up companies – new inventions E.g. MVision AI https://mvision.ai/ TERKKOHEALTHHUB
- 4. CONTENTS Information literacyInformation professionals: Continuing education, professional development Customers • Contents • Motivation •Marketing IL • Get into the community • Take advantage of breaking points OPEN: Open Science, Open Learning, Open teaching, MOOC Benchmarking • Contents • methods No islands – relationships!
- 5. • ACRL standards2000: https://alair.ala.org/handle/11213/7668 • Standard One: The information literate student determines the nature and extent of the information needed. • Standard Two: The information literate student accesses needed information effectively and efficiently. • Standard Three: The information literate student evaluates information and its sources critically and incorporates selected information into his or her knowledge base and value system. • Standard Four: The information literate student, individually or as a member of a group, uses information effectively to accomplish a specific purpose. • Standard Five: The information literate student understands many of the economic, legal, and social issues surrounding the use of information and accesses and uses information ethically and legally. INFORMATIONLITERACYIL
- 6. SCONUL Society ofCollege, National and University Libraries : https://www.sconul.ac.uk/ SCONUL 2011
- 7. SCONUL 2011 :https://www.sconul.ac.uk/tags/information-literacy?page=1
- 8. • In 2016,the Association of College and Research Librarians (ACRL) rescinded the Standards and replaced them with the Framework for Information Literacy for Higher Education, which offers the following set of core ideas: • Authority is constructed and contextual • Information creation as a process • Information has value • Research as inquiry • Scholarship as conversation • Searching as strategic exploration • https://acrl.ala.org/framework/ • https://www.youtube.com/watch?v=hbe6xBibOL4 Copyright: Vanessa Garofalo, MLIS • Explanation & correlation to IL standards: https://libguides.palni.edu/c.php?g=185459&p=1224981 • Private Academic Library Network of Indiana (PALNI) INFORMATIONLITERACYIL
- 9. • Your organization,your framework • Library’s own professional development • Courses, journal club, mentoring, peer support, in-house trainings etc. • The library has one specialist for professional development • MOOC The Elements of AI https://www.elementsofai.com/fi/ • Artificial Intelligence – super popular! Library staff is encouraged to participate it. • Yearly ‘development discussions’ professional development essential part • University • University pedagogical and other courses • Learning technology – moodle etc. • Getting to know teachers and vice versa CONTINUINGEDUCATION, PROFESSIONALDEVELOPMENT1/2
- 10. • Library associations: •Seminars – interesting themes/topics • Current themes – examples! • The Finnish Research Library Association (STKS): https://www.stks.fi/in- english/ • Bibliothecarii Medicinae Fenniae ry (BMF): https://bmf.fi/briefly-in-english/ • Artificial intelligence • EAHIL: http://eahil.eu/ • LIBER: https://liberconference.eu/ • 2020 ONLINE – free registration! • Conferences, workshops CONTINUINGEDUCATION, PROFESSIONALDEVELOPMENT2/2
- 11. • OPEN: OpenScience, Open Learning, Open teaching • Data support/Open Science: https://www.terkko.helsinki.fi/data-support- open-science • MOOCs for information retrieval • https://guide.student.helsinki.fi/en/article/information-seeking-and-management-thesis- writers-mooc • Editori: https://blogs.helsinki.fi/librarynews/2019/05/06/welcome-to-the-editori-kick-off- event/?lang=en • Artificial intelligence: • BMF Seminar – autumn 2019 • http://ojs.eahil.eu/ojs/index.php/JEAHIL/article/view/370/337 • Co-teaching, coaching, teamwork COMINGBIG:OPENSCIENCE, ARTIFIAL INTELLIGENCE&CO-TEACHING
- 12. • Who yourcustomers are? • What they do? • What things matter to them? • How information literacy/library services could help them in their workflow? • Promoting & marketing our resources & services • As attachment to this presentation: customers & what we have for them CUSTOMERS
- 13. • Learning toknow the customers • You can start small – progress gradually • meetings, faculty days, events at the campus, interviews, welcome packages for new employées • Keep your door open • Promotion of your services and resources • Be interested of your customers’ needs • Teaching • Promote e-books, video services, dictionaries • Also the associated fields – find out where library things cross • Educational technology • Publishing – open science GETINTOTHECOMMUNITY
- 14. • Workshops inactual topics: • Data management planning (DMPTuuli –tool) • Visibility • Data protection GDPR (General Data Protection Regulation) • Open science: open access, open data • Open Science Week in October: Pop ups, panel discussion • Library’s contracts with publishers for APC (Article Processing Chrage) • Open Access Repository HELDA • Research data services (together with IT, lawyers, UH research office) • Metrics • Altmetrics services • Visibility for publications and researchers • Get them to know the library: • Staff, space and services • Research Information System (TUHAT) • Reporting HOWTOACT?EXAMPLES 8.6.2020 Osasto / Henkilön nimi / Esityksen nimi 14
- 15. • Excellent possibilityto introduce a (new) service you have been planning • Cases at our library 1) University of Helsinki: Student’s digital skills http://blogs.helsinki.fi/students-digital-skills/ • Bologna process 2005 (comparability in the standards and quality of higher-education qualifications) • Bachelor & Master degrees • Including “Information seeking” • Before that information literacy teaching was very uneven; depending on the faculties/subjects TAKEADVANTAGEOFBREAKING POINTS1/3 8.6.2020 Osasto / Henkilön nimi / Esityksen nimi 15
- 16. 2) Managing ScientificInformation course for doctoral students • Organizational change in doctoral education 2014 • We were prepared and could introduce the course we had been planning • Easy to introduce to the leaders of the doctoral school • Now very popular • https://www.terkko.helsinki.fi/terkko2mdphd 3) Data Management Planning workshops • Workshops Grant applications for Academy of Finland • Data management planning: DMP Tuuli https://www.terkko.helsinki.fi/DMPTuuli TAKEADVANTAGEOFBREAKING POINTS2/3 8.6.2020 Osasto / Henkilön nimi / Esityksen nimi 16
- 17. 4)Data Protection Workshopfor Researchers • 2018 reform of EU data protection rules • Stronger rules on data protection mean people have more control over their personal data and businesses benefit from a level playing field • Research data often contains personal data • Many questions from researchers and doctoral students • Lectures at the University • Need for hands on working => library organizes a workshop (data security officers, IT experts, lawyers, library staff) TAKEADVANTAGEOFBREAKING POINTS3/3 8.6.2020 Osasto / Henkilön nimi / Esityksen nimi 17
- 18. • Open coursesin course calendar https://www.terkko.helsinki.fi/courses • Regular, participants can choose when suits best • Students (undergraduate, doctoral), teachers, researchers, nurses, physicians, physiotherapists • Systematic Information Retrieval • Information retrieval in databases (OVID Medline, PubMed, Cinahl, Scopus) • Reference management (RefWorks) • Course materials available: • https://www.terkko.helsinki.fi/courses => Terkko Course Materials - Terkon kurssimateriaalit (Moodle; Login as a Guest) • MOOC’s https://mooc.helsinki.fi/ • Bachelor and master thesis writing COURSES 8.6.2020 Osasto / Henkilön nimi / Esityksen nimi 18
- 19. • First choice:courses & course materials • 1 hour guidance • Coaching, consulting, encouraging - Help your customer help her/himself • Also in courses and other teaching sessions • Prioritize • Customers outside of your own organization • Service level • Price List: https://www.helsinki.fi/en/helsinki-university-library INFORMATIONRETRIEVAL– GUIDANCE/ASSIGNMENTS 8.6.2020 Osasto / Henkilön nimi / Esityksen nimi 19
- 20. • Motivation: theteacher • ”Why they need this?” • ”Why is this important for them?” • Several reasons • To be credible/believable, you need to feel that what you are teaching is important, you need to have a relationship to it. • Motivation: the participant • ”Why I need this” • ”Why is this important for me??” • Part of the studies: thesis, project, etc. MOTIVATION
- 21. • Focus onthe participant’s starting point – the goal • Target groups: (students, teachers, physicians, nurses, colleagues, other groups) • Adult learners • What kind of knowledge, experiences? • Activating - questions • Contact surface to their own experiences TOWHOM-PARTICIPANTS
- 22. Helsinki University Library ResearchGuides • General guides http://libraryguides.helsinki.fi/
- 23. • All customersare equal – students, professors, hospital staff: physicians, nurses etc • Prioritizing own organizations’ needs • Limited resources • Many research institutions don’t have their own libraries anymore • Assignments for us • Need to prioritize EQUITY 8.6.2020 Osasto / Henkilön nimi / Esityksen nimi 23
- 24. • When introducinga service: check, choose & customize • Keep alert of new inventions • Even outside of the library world • e.g. development in IT • e.g.: The Association for Medical Education in Europe (AMEE) conference in Helsinki, August 2017 BENCHMARKWHATOTHERSARE/HAVE BEENDOING 8.6.2020 Osasto / Henkilön nimi / Esityksen nimi 24
- 25. • Help others,you will get help • Support your colleagues • Value your colleague’s expertise, enthusiasm => that will benefit the whole organization! • Mentoring • Also other partners in your community • Teaching staff, IT, Research services etc. • Vendors, service providers TEAMWORKING 8.6.2020 Osasto / Henkilön nimi / Esityksen nimi 25
- 26. • Curiosity • Courage •Co operation • Communication • Competence • Customers • Coaching • Challenges • Continuing education KEYWORDSFORUSFORBUILDING AND KEEPINGUPTHEVISIBILITYOFUSAND OURWORK 8.6.2020 Osasto / Henkilön nimi / Esityksen nimi 26
- 27. • To bean expert, your expertise needs to be shown • Be visible • Make library services & resources visible • Embedded marketing in everyone’s job • ”Be courageous. Be vigilant. Be transformative” • (Twitter: UX in Libraries) • We need to keep on finding the ways to make our work visible! Invisibility is a threat • To be online, websites should be planned for customers – find out their needs. ALMOSTLASTBUTNOTLEAST 8.6.2020 Osasto / Henkilön nimi / Esityksen nimi 27
- 28. • AI ininformation retrieval: • Iris.AI: https://the.iris.ai/ • Altmetrics PlumX – Academic Medical Center Helsinki : https://plu.mx/helsinki/g/med • TUHAT (UH CRIS system): https://researchportal.helsinki.fi/en/ • Twitter: • HULib: https://twitter.com/HULib • TerkkoLib: https://twitter.com/TerkkoLib MOREAFTERMYPRESENTATION 8.6.2020 Osasto / Henkilön nimi / Esityksen nimi 28
- 29. • (1) ThinkOpen Digest: Open Education. 2020; Available at: https://journals.helsinki.fi/thinkopendigest/issue/view/134 . Accessed 06/05, 2020. • (2) Lawton A. The invisible librarian: a librarian's guide to increasing visibility and impact. Waltham, Mass.: Chandos Publishing; 2016. • (3) Mathews B. Think Like A Startup: a white paper to inspire library entrepreneurialism. 2012 April 3,. • (4) Matteson M, Boyden C. Old wine in a new bottle: customer orientation in librarianship. Reference Services Review 2014;42(3):433-445. • (5) Royo-Vela M, Casamassima P. The influence of belonging to virtual brand communities on consumers' affective commitment, satisfaction and word-of-mouth advertising. Online Information Review 2011 0, 2011;35(4):517-542. • (6) Woodward JA. Creating the customer-driven academic library. Chicago: American Library Association; 2009. • (7) Yevelson-Shorsher A, Bronstein J. Three perspectives on information literacy in academia: Talking to librarians, faculty, and students. College & Research Libraries 2018;79(4):535. • (8) Zare Mehrjerdi Y. Library performance evaluation in a dynamic environment using patron satisfaction. The Electronic Library 2017;35(2):374-390. • Link to MyRefShare: http://refworks.com/refshare2?site=014471030518000000/RWWS5A472069/Baltic- Erasmus READING&LINKS
- 30. • Tiina Heino:[email protected] • https://www.terkko.helsinki.fi/ • Helsinki University Library • Medical Campus Library • Thanks to my colleagues, too! KIITOS - THANKYOU!
- 31. • Library resources •Course calendar: https://www.terkko.helsinki.fi/courses • Information retrieval • Reference management • EBM course – co-teaching with the medical teacher • 1st year students • University of Helsinki: Student’s Digital Skills: https://blogs.helsinki.fi/students-digital- skills/ • Medical and dentistry students: • Also Terkko services – hands-on session • Library space: reading spaces, quiet reading rooms, group study rooms, group working spaces • If possible also: recreation ares (chairs, coaches, hammocks), cafe, open space for events STUDENTS 8.6.2020 Osasto / Henkilön nimi / Esityksen nimi 31
- 32. • Managing ScientificInformation course https://www.terkko.helsinki.fi/terkko2mdphd • Information retrieval • Metrics & visibility • Open science: open access • Research data • Low threshold to ask • Get to know the library (resources, staff & services) • Be proactive: In 2014, was established an organizational change in doctoral education at the University of Helsinki => In 2013, library contacted the heads of doctoral schools and presented a course plan. DOCTORALSTUDENTS 8.6.2020 Osasto / Henkilön nimi / Esityksen nimi 32
- 33. • Open science:open access, open data • publishing • Research data • Metrics • Altmetrics • Visibility for publications and researchers • Get them to know the library: • Staff, space and services • Research Information System (TUHAT) • Reporting • Open Access Repository HELDA RESEARCHERS 8.6.2020 Osasto / Henkilön nimi / Esityksen nimi 33
- 34. • see Researchers •Work flow! • Case example: • Doctoral thesis: Understanding knowledge creation and work practices key to successful information tools by Annikki Roos (ex-library director at Terkko, current library director at Karolinska Institutet) https://www.hanken.fi/en/news/doctoral-thesis-understanding-knowledge-creation-and-work- practices-key-successful-information • interviewing the researchers • Can we on our part help the clinics to increase visibility of their research? CLINICALRESEARCHERS 8.6.2020 Osasto / Henkilön nimi / Esityksen nimi 34
- 35. • Clinical meetings(hospital departments) • 45-60 minutes • Presenting library resources and services • Questions and answers • Open courses in course calendar • Tailored courses • Nurses • Tailored courses • Information retrieval guidance • Guidance in systematic searches HOSPITALSTAFF 8.6.2020 Osasto / Henkilön nimi / Esityksen nimi 35
- 36. • Metrics • Visibility •Research Data • Research Information System (TUHAT): https://tuhat.helsinki.fi/portal/ • Reports to Ministery of Education • Open Access Repository HELDA: https://helda.helsinki.fi/ FACULTY/HOSPITAL ADMINISTRATION 8.6.2020 Osasto / Henkilön nimi / Esityksen nimi 36