Innovation management within the transformation programme and beyond
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Chase Management Services specializes in portfolio, program, and project management consulting, providing services like current state assessments and change management, leveraging over 20 years of experience. The document explores innovation management, emphasizing the importance of creating an innovation ecosystem within organizations that encourages idea generation and evaluation. It discusses strategies for effective innovation, including engaging stakeholders and leveraging technology, while highlighting common challenges faced in the innovation process.
Innovation management within the transformation programme and beyond
- 1. Chase Management Services Portfolio, Programme and Project Management Consulting Innovation Management Within the Transformation Programme APM Programme Management SIG conference Thursday 14 March 2019
- 2. Chase Management Services Portfolio, Programme and Project Management Consulting • Founder of • Chase Management Services, • Deep Team • Co Founder of CPS, a Microsoft Technology Consultancy • APMG registered consultant for Portfolio, Programme and Project Management • 20 years experience in implementing portfolio, programme and project management ecosystems • Director level advice and guidance, critical friendship in portfolio, programme and project management David Dunning • Current State Assessment • Vision Development • Consulting services • Technology introduction • Change Management • Assurance 07767 803540 [email protected]
- 3. Chase Management Services Portfolio, Programme and Project Management Consulting • Founder of • Chase Management Services, • Deep Team • Co Founder of CPS, a Microsoft Technology Consultancy • APMG registered consultant for Portfolio, Programme and Project Management • 20 years experience in implementing portfolio, programme and project management ecosystems • Director level advice and guidance, critical friendship in portfolio, programme and project management David Dunning • Current State Assessment • Vision Development • Consulting services • Technology introduction • Change Management • Assurance 07767 803540 [email protected]
- 4. Chase Management Services Portfolio, Programme and Project Management Consulting Core P3M Data Club • Voluntary, collaborative initiative to derive a core starting point portfolio data model for organisations to use • We have • Modelled a sample organisation • Brainstormed a governance model from board to portfolio, programme, project, finance, resource management • Each governance node (e.g. Programme) has an operating model, and some Management Information needs to support their agenda • We need help review and develop the Programme model • More info: • https://1drv.ms/p/s!AscRj7Bfp6vQ9 2l86wb18IK_Wadp • Here is a 5 min intro to the initiative presented to the Major Projects Knowledge Hub: https://www.youtube.com/watch?v =TmbCMhQwch4&feature=youtu.b e • LinkedIn Group: • https://www.linkedin.com/groups/1 3651399/
- 5. Chase Management Services Portfolio, Programme and Project Management Consulting What is “Innovation” Ubiquitous Innovation! Examples Ecosystem Step 1? To Cover…
- 7. Chase Management Services Portfolio, Programme and Project Management Consulting Facts / Definitions • Invent = originate, Improve = polish • Innovate = better way – response to known problem or an open opportunity • Commercial Circles - If you don’t advance, you’ll get overtaken • Public Service - If given less, you’re expected to do more • Some of us do not like taking risks • Not all great ideas come from leaders • We can’t all be innovating all day - How do we get the right balance? Commentary • Clear cost, acceptable background spend • Unclear cost? Not my idea syndrome, Possible significant spend? • Innovate else you fail to succeed – or go out of business • Austerity means less cash, & slashing headcount does not make improvement • Not all ideas succeed – is that “waste”? • Leaders trust in their people to have them • Setting direction, inspiring and empowering more than telling / tracking Innovation - Portfolio Management & Delivery What is “Innovation”
- 8. Chase Management Services Portfolio, Programme and Project Management Consulting • Invest in Teams • Focus groups • Acquire competitor or startup • Re-organisation • Exploit a project outputs • Transformation Programme • Orchestrated • Managed • Performance measures • Controlled • Justifiable Typical Innovation Approach InnovationTeam/Strategy Group Programme Team Department Group Transformation Group What is “Innovation” Derived from http://pmoconference.co.uk/wp-content/uploads/2017/06/3-2.35pm-DavidDunning-PMO-Innovation- 2017.pdf
- 9. Chase Management Services Portfolio, Programme and Project Management Consulting Known Problem vs Open Opportunity? Mess? Reputation? Environment? Cost? Relatively Easy to get to the right answer? Low Innovation Content What is “Innovation”
- 10. Chase Management Services Portfolio, Programme and Project Management Consulting Bottom up idea? Simple? Achievable? Low risk? Low Cost? What is “Innovation” Meeting Quality + https://www.chasemanagementse rvices.co.uk/440211703
- 11. Chase Management Services Portfolio, Programme and Project Management Consulting Focus Group on Open Opportunity? Implications? Benefit? Cost? Impact? Multiple Schemes Lots of comms Lots of effort Success measure? + Relatively Hard to get to the right answer? High Innovation Content What is “Innovation”
- 13. Chase Management Services Portfolio, Programme and Project Management Consulting Innovation: Vision and Strategy Innovation: Transformation Programmes Innovation: Operation Innovation: Day to day But innovation is everywhere / everyone… The problem is not people coming up with ideas, the problem is that we don’t develop them. Ubiquitous Innovation!
- 14. Chase Management Services Portfolio, Programme and Project Management Consulting Duplication • Parochialism, competing approaches? • Wasted effort • Lost opportunity Difficult to justify and develop ideas • Low energy • Unknown = risk = low priority? • Getting the right people involved for problem and solution Typical Innovation “Problems” Under the radar - may spend time & energy getting nowhere fast + actually there's huge value to be gained No reward Answer? Use “social innovation” too! Ubiquitous Innovation!
- 15. Chase Management Services Portfolio, Programme and Project Management Consulting • Takes Challenges • “Crowd source” ideas • Use “Game Mechanics” for Ideation • Voting and rating • Reward for innovation - Cash and Kudos • Bottom up - Use all your people • Enjoyable, Creative, Unconstrained, Engaging • Energized Change Culture (ECC) • May just originate something the “Focus” teams may not Social Innovation Approach Ubiquitous Innovation! Derived from http://pmoconference.co.uk/wp-content/uploads/2017/06/3-2.35pm-DavidDunning-PMO-Innovation- 2017.pdf
- 16. Chase Management Services Portfolio, Programme and Project Management Consulting • Challenges need to be set • Strategic Objective gives us • Targets which can be turned into Challenges for Stakeholder groups • Stakeholder group: • Brainstorm team – to focus? • Open invite – to get more opinion / effect? • Programme, Project Objectives? • Business Level? • Bottom up ideas can just happen! Where do Challenges come from? What is “Innovation”
- 17. Chase Management Services Portfolio, Programme and Project Management Consulting Executive Office Marketing Human Resources Sales Engineering IT Finance Products Transformation Social Innovation - Challenge to proposal? Executive Office Marketing Human Resources Sales Engineering IT Finance Products Transformation Ideas! 1. Raise Challenge 2. Agree Challenge 3. Set Challenge 4. Solicit Ideas 5. Evaluate 6. Develop proposal 1 2 Challenge! 3 4 PMO Objective Product Programme Project Task Delivery Body Customer Body Proposal 6 Evaluation 5 Example
- 18. Chase Management Services Portfolio, Programme and Project Management Consulting Innovation Recipe – more than just “Ideas”? Reasons • what is the driver for the challenge – from all perspectives • Gain consensus Solutions • what might possible answers be? • Gain consensus, exclude obvious ‘no go’ options Transition • Options • Implications Priority • Which is the best idea(s) to meet the challenge? What is “Innovation”
- 19. Chase Management Services Portfolio, Programme and Project Management Consulting Innovation Management & the Transformation Programme Most organisations effective managing business as usual activity Many effectively manage projects and programmes Effective at small improvement initiatives in subjects close to the business, within local capability to deliver When organisations have mission critical transformation to do, they focus Where does innovation fit (bigger than small, smaller than big)?
- 20. Chase Management Services Portfolio, Programme and Project Management Consulting Background Images Derived from Managing Successful Programmes ®, PMO Conference 2016 presentation – What use is my PMO for Portfolio Management and Enterprise Project Management Solutions - Install and train, job done? - https://youtu.be/wZEiPwDhwrk
- 21. Chase Management Services Portfolio, Programme and Project Management Consulting Grow UK operation 20% Increase profitability Save the planet Be responsible to our staff 30% people work form home 50% less parking space 25% less power consumption 25% less absence 25% less staff turnover Executive Office Human Resources Sales / Marketing Engineering IT Finance Products Transformation Line Organisation What are the reasons to NOT PARK Ideas Analysis What is needed to NOT PARK Analysis How can we transition to NOT PARK Analysis Strategic Objective to programme target to challenges ProposalsManage Challenges Transformation Programme? Reasons Solutions Transition Prioritise Proposals Example
- 22. Chase Management Services Portfolio, Programme and Project Management Consulting Problem vs Opportunity? + Implications! Benefit? Cost? Impact? One Scheme Easy comms Low of effort +Take up Measurable People Example
- 23. Ecosystem
- 24. Chase Management Services Portfolio, Programme and Project Management Consulting People: • Ability to spot opportunity/problem and develop exploitation/resolution • Courage, imagination, freedom to challenge, take risk, communicate, collaborate, deliver quality output • Freedom to respond, capacity to engage Process: • Process/lifecycle to follow, fit within the business boundaries • Spawn, develop good ideas, viability • Prioritisation and selection • Transition into proposal and delivery Innovation Ecosystem Organisation: • Leadership – inspiration, encouragement, enablement, reward, follow through • Support/assurance, analysis, critique • Facilitation support, organising, time allocation, check-point, admin, clean-up Technology: • Enabling Technology/data/MI • Fit within the business IT and operation • Seamless Governance integration Ecosystem
- 25. Chase Management Services Portfolio, Programme and Project Management Consulting Process – One at a time? Challenge Reasons Solutions Transition Priority Plan Resources Model Scenarios Select Scenario Deliver! Change Benefit Sustain Develop Idea Estimate Benefit Estimate Cost / Resources Review SPAWN IDEAS EVALUATE PROPOSALS DELIVER SOLUTIONS Ecosystem RST – or why, what, how
- 26. Chase Management Services Portfolio, Programme and Project Management Consulting The Portfolio / Programme (Many)? Strategy Development Benefit Delivery Innovation Workstream Ecosystem Derived from http://pmoconference.co.uk/wp-content/uploads/2017/06/3-2.35pm-DavidDunning-PMO-Innovation- 2017.pdf
- 27. Chase Management Services Portfolio, Programme and Project Management Consulting We only have one pie… Corporate Change Local Change BAU / Customer Work Which part of the pie does Innovation get? Or do we anticipate its own Piece – we just don’t know what we’ll use it for How does this fit lean principles? Austerity? Treat initiatives like other portfolio items! Don’t forget to resource the initiatives you have ideas for and protect their resource allocation from “novelty decay”
- 28. Chase Management Services Portfolio, Programme and Project Management Consulting Innovation Ecosystem People: • Ability to spot opportunity/problem and develop exploitation/resolution • Courage, imagination, freedom to challenge, take risk, communicate, collaborate, deliver quality output • Freedom to respond, capacity to engage Process: • Process/lifecycle to follow, fit within the business boundaries • Prioritisation and selection • Transition into proposal and delivery Organisation (ECC): • Leadership – inspiration, encouragement, enablement, reward, follow through • Support/assurance, analysis, critique • Facilitation support, organising, time allocation, check-point, admin, clean-up Technology: • Enabling Technology/data/MI • Fit within the business IT and operation • Seamless Governance integration Ecosystem
- 29. Chase Management Services Portfolio, Programme and Project Management Consulting Executive Office Marketing Human Resources Sales Engineering IT Finance Products Transformation Innovation Process Executive Office Marketing Human Resources Sales Engineering IT Finance Products Transformation Ideas! 1. Raise Challenge 2. Agree Challenge 3. Set Challenge 4. Solicit Ideas 5. Evaluate 6. Develop proposal 1 2 Challenge! 3 4 Where does this effort come from? Who manages / supports? PMO Objective Product Programme Project Task Delivery Body Customer Body Proposal 6 Evaluation 5 Innovation Office? Innovation Office? Chief Innovation Officer? Ecosystem
- 30. Chase Management Services Portfolio, Programme and Project Management Consulting Role of a PMO / Innovation Office Center of Excellence Delivery Organisation Governance Process, Standards, Tools, PM Knowledge Owner, Learning Facilitator, Best practice owner Enabling projects to work Project Start up? Resourcing / Planning help? Reporting? Gates? Closure? Local compliance management? Process adherence? Standards usage? Plan quality? Decision Support Scrutiny / Oversight Priority and Resource Management Business Perspective Delivery Support Process, Standards, Tools for Innovation. Communicate, publicise. Best practice owner Promote Innovation as a facility for strategic goals Bring innovation to the table Ensure balance Challenge facilitation Organisation support IT set up Analysis / conclusion support Set the culture to “imagineer” Peer pressure Promote freedom Encourage, excite Ecosystem Derived from http://pmoconference.co.uk/wp-content/uploads/2017/06/3-2.35pm-DavidDunning-PMO-Innovation- 2017.pdf
- 31. Chase Management Services Portfolio, Programme and Project Management Consulting Effective Innovation Management Innovation Activity PMO Portfolio Office Innovation Centre Agile Leadership Dead end bureaucracy Waste And Delay No idea What happened ? What’s the best way? Ecosystem
- 32. Chase Management Services Portfolio, Programme and Project Management Consulting Ecosystemhttps://www.holacracy.org/
- 33. Chase Management Services Portfolio, Programme and Project Management Consulting Innovation Ecosystem People: • Ability to spot opportunity/problem and develop exploitation/resolution • Courage, imagination, freedom to challenge, take risk, communicate, collaborate, deliver quality output • Freedom to respond, capacity to engage Process: • Process/lifecycle to follow, fit within the business boundaries • Prioritisation and selection • Transition into proposal and delivery Organisation: • Leadership – inspiration, encouragement, enablement, reward, follow through • Support/assurance, analysis, critique • Facilitation support, organising, time allocation, check-point, admin, clean-up Technology: • Enabling Technology/data/MI • Fit within the business IT and operation • Seamless Governance integration Ecosystem
- 34. Chase Management Services Portfolio, Programme and Project Management Consulting Technology Strategy into delivery Problem into solution Projects, resource ‘Set Aside’ for Innovation Set Objective Reach Objective Innovate along the way Frame Issue Resolve Issue EcosystemDerived from http://pmoconference.co.uk/wp-content/uploads/2017/06/3-2.35pm-DavidDunning-PMO-Innovation- 2017.pdf
- 35. Chase Management Services Portfolio, Programme and Project Management Consulting Challenge > Idea > Business Case > Project Ecosystem Images kindly provided by Chris Pond, CPS
- 36. Step 1?
- 37. Chase Management Services Portfolio, Programme and Project Management Consulting Do you have a case to change? • While… • We may manage projects and programmes well • We can focus on key transformations • We have change management ability • We do professionally develop people who are improving • Sometimes… • We don’t get to the root of the issue, and are slow in our problem resolution • We don’t know what are good vs bad ideas and we miss opportunities • We waste time only half baking good ideas, we can’t stop waste on bad ideas • We do very similar projects • We don’t “land” mid size initiatives • We have people leave because they are not listened to Step 1?
- 38. Chase Management Services Portfolio, Programme and Project Management Consulting Making a Case for Change? Emotional appeals: • We all have ideas that are raised but go nowhere – or go somewhere but get lost. • Losing ideas is wasteful and de motivating as is ignoring problems repeatedly raised • There is no recognition or reward for good ideas – additional efforts not noticed • This can discourage people from offering ideas at all • Sometimes ideas are duplicated and you’ll find separate teams on the same problem • ‘Focus groups’ are great if not actually ‘Favourites groups’ Hard numbers: • How much time is wasted on lost ideas? What benefits / savings are foregone? • How many leavers cite not listening to ideas as a problem. Replacement cost? • For people that are imagination fountains – are we fully benefitting from them? • What problems persist at what lost benefit/unnecessary cost? • Are there examples of this that can be estimated? • If more people feel involved in innovation, that produces better accepted change Step 1?
- 39. Chase Management Services Portfolio, Programme and Project Management Consulting Innovation Management – Step 1? Assumed: • Clear outline business case • You have a sponsor and a trial in mind Prepare: • Who is the lead? • Agree the time to set aside, duration, outline the process to follow • Set up the IT, set date for review meeting Doing it: • Pilot Group • Comms & Excite • Throw into / challenge • Present the challenge responses, prioritise within in current portfolio. • Review Innovation pilot, agree next steps • Full business case? Step 1?
- 40. Chase Management Services Portfolio, Programme and Project Management Consulting Innovation – Recap: Definition: • the process of creating “better”, in between invention & improvement, top down / bottom up solving & creating • To create strategy, respond to situations, think freely as individuals or teams • Characterised by spontaneity, uncertainty, risk, success & failure • Structured in teams or organically with time set aside for speculation • Leadership & entrepreneurialism more than management Implication: • Innovation not always focused creation or incremental change in spare time, it’s in response to challenge or own initiative • Creative process for brainstorming then systematic evaluation • Its about giving people space/time to create more than directing analysis/design • Can be focused into resourced teams and/or allowed for in business planning • Setting direction, inspiring and empowering more than telling / tracking
- 41. Chase Management Services Portfolio, Programme and Project Management Consulting What is “Innovation” Ubiquitous Innovation? Examples Ecosystem Step 1? Covered…
- 42. Chase Management Services Portfolio, Programme and Project Management Consulting That’s all for now 07767 803540 [email protected] https://www.ch asemanagemen tservices.co.uk/ 440211703
- 43. Chase Management Services Portfolio, Programme and Project Management Consulting