IntelliPro BPMS - Process Frameworks

Process Frameworks
Intellileap Solutions India Pvt. Ltd.
#15, Vasants’ Business Centre
Queen's Road,
Bangalore-560052.
Karnataka, India.
www.intellileapsolutions.com

Copyright 2016, Intellileap Solutions Page 1
1. INTRODUCTION
Intellileap Solutions India Pvt. Ltd. a global product company headquartered in Bangalore,
India with its US office in Delaware. Intellileap combines deep technology acumen with
industry knowledge to enable organizations meet their business goals and achieve high
performance through IntelliPro BPMS. IntelliPro BPMS is a comprehensive Business Process
Management Suite developed using cutting edge technologies and innovation while keeping
dynamic requirements of the enterprises in sharp focus.
2. INTELLIPRO BPMS
IntelliPro BPMS is a next generation Business Process Management Suite, enabling
organizations to stay agile and yet stay in control. It allows alignment between Business and
IT, resulting in a beneficial synergic relationship for both. IntelliPro BPMS provides
enterprises with:
 A one-stop solution for process discovery, design, execution, monitoring and analysis
 Rich user interface that has been meticulously designed to enable even non-technical
users to design and transform processes to suite business objectives and strategies
 Strong business analytics providing insights into process execution across all
enterprise processes. With this, bottlenecks can be identified and suitable remedial
measures can be devised.
 Plug-in component architecture (MEF- Manageable Extendable Framework) using
which it can seamlessly integrate with existing IT systems
 Process centric methodology ensuring better alignment of IT systems and business
3. REUSABLE PROCESS FRAMEWORKS
The following 3 process frameworks are mentioned in the document with the process flow
diagram and details on how the process is executed:
 Purchase Request to Purchase Order Process
 Vendor Collaboration – Procure to Pay process
 ITSM Process

Purchase Request to Purchase Order Process
The Purchase Request can be raised by 3 levels of hierarchy – Team Member, Team Lead and
HOD.
 If it is raised by Team Member then it will next go to the Team Lead for approval
 If it is raised by Team Lead then it will next go the HOD for approval
 If it is raised by HOD then it will next go the GM for approval
If the PR is greater than 10,000 then it will go to Finance and GM for approval else it will
directly go to the SCM team for PO generation. The PO is generated by the application itself
The PO will then go to the SCM Head and GM for verification before finally releasing to
Vendor. At each step there will be an email intimation to next approver that they have a work
item in their inbox.

Vendor Collaboration – Procure to Pay process
In the Vendor Collaboration Process the generated PO is sent to the vendor. The PO details
will be auto-populated in the form once the PO number has been selected from the PO No.
dropdown list. There will be a few editable fields in the form like the delivery date. The
softcopy or scanned copy of the PO can also be attached in the form.
The vendor acknowledges the PO by clicking on the ‘Accept’ button in the form or there is a
text box in the form to seek clarifications if the vendor is not agreeable to the PO quantity or
the delivery date. If the vendor fills up the ‘Clarification Box’ and clicks on the ‘Clarification’
button then the form will go back to the Company.
Vendor then delivers the materials to the Company by filling up the Goods Delivery Form
The Company receives the goods at the warehouse and then checks for quantity and quality
and if there is a shortage in quantity or if it is of bad quality then the information is sent back
to the vendor to deliver the balance quantity.
Once the Company acknowledges that the complete PO quantity is delivered by the Vendor,
the vendor then sends the invoice to the Company. The vendor will have to fill the Invoice
Form and attach the softcopy of the invoice.
The Company makes the payment against the invoice and fills the payment details including
the mode of payment, bank name and payment reference number in the Payment Form.

The process ends when the vendor receives and acknowledges the payment. The vendor also
has the option to remind the Company if the payment is not received on time.
The form contains the trail of information from the first step till the last step so that if at any
step the Company or the Vendor want to refer back to the PO information, delivery
information or the invoice information the same is available in the same form as collapsible
panels. This is possible with a unique feature in IntelliPro BPMS called ‘Creating Associate
Forms’ where we keep adding fields to the main form and create associate forms and use
them at various steps in the process
Time limits can be set at the process level and at each activity level and monitored if the
process is completed on time
The entire process execution can be monitored in real time by both the Company and the
Vendor.
The product also gives process centric reports and data centric reports. The process centric
reports involves the time taken by the process, number of processes completed on-time and
with delays, time taken by each activity in the process, frequently taken path etc.
The data centric reports involves reports on any data that is captured in the Form and in the
Process for example – number of POs pending for delivery, quantity pending for delivery by
item and by vendor etc.

IT Service Management Process
The ITSM process starts with a customer logging in a ticket/issue.
The issue is first assigned to the L1 support team who fills up the issue details, selects the
issue type from the dropdown - ticket/incident/feature enhancement and the priority -
critical, high, medium and low. Based on the priority selected the SLA time will be
automatically populated in the form and the timer will be activated.
The L1 team member has 3 options:

The L1 team can fix the issue and communicate to the customer that the issue has been
resolved. The customer will have 48 hours to confirm the issue resolution. If not the ticket will
be automatically closed.
If it’s not possible for the L1 team to resolve the issue they can escalate it to the L2 Team.
The L2 team can either resolve the issue or escalate it to the L3 Team.
If it’s a feature enhancement then the L1 team can directly send it to the L3 Manager who
then assigns it to his/her team member. Once the feature is ready it goes through a UAT and
once the L3 Manager has approved it the feature will be released to the L2 team who will
send the update to the customer and the L1 team will then wait for a confirmation from the
customer to close the ticket.
If the ticket resolution doesn’t happen within the set SLA time, the timer will ensure that the
same is escalated and the customer is kept informed via an automated email that there is a
delay beyond the SLA time.
Production Process
The production process was designed for a watch manufacturing company. The Production
Head receives the raw material with production specifications. Production Head first auto
captures the specifications using barcode scanner and pushes it to IntelliPro before assign it
to the respective production supervisor.
The first step of the production starts with Link Assembly task. The Production Head assigns
Route Card with item specification and quantity to Link Assembly Supervisor. The Link

Assembly Supervisor receives the details and verifies the quantity and timelines before
starting the production.
The Link Assembly Supervisor initiates the production and enters, Rework Quantity, Rejected
Quantity and End Time in the Route Card before passing on to next production department
i.e. Pre-Press.
The Pre-Press Supervisor verifies the quantity received from Link Assemply Supervisor before
accepting the order and staring the production. The Pre-Press Supervisor will also enter,
Rework Quantity, Rejected Quantity and End Time in the Route Card, before passing on to
the next production department.
Similarly the Model undergoes 17 different production steps like Hydraulic Press, Cutting,
Loosening, Sand Blast, Grading, Buffing, Washing, Packaging etc. before it is converted to
finished product.
The automation enabled our customer to get rid of manual, paper base production process
and overcome key issue of Rout Card data manipulation on the production floor.
The supervisors were unable to modify the data from previous production departments and
required to enter Rework Quantity, Rejected Quantity and End Time correctly in the Route
Card to transfer to next department.
If the Route Card data and material received from previous department mismatches, the
supervisor has authority to decline and instruct to recheck the incorrect data element such as
quality delivered, timelines etc.
IntelliPro BAM module empowered Production Head and Management to monitor real-time
production status and analyze stage wise production performance month-on-month.

4. CONTACT DETAILS
Name: Raghavendra Singh
Title: General Manager - Presales
Intellileap Solutions India Pvt. Ltd.
#15, Vasants’ Business Centre
Queen's Road,
Bangalore-560052.
Karnataka, India.
Mobile: +91 9900134543
Email: r.singh@intellileapsolutions.com
Tel: + 91 80 41618442
www.intellileapsolutions.com

IntelliPro BPMS - Process Frameworks

More Related Content

What's hot (14)

Similar to IntelliPro BPMS - Process Frameworks (20)

Recently uploaded (20)

IntelliPro BPMS - Process Frameworks