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INTRODUCTION TO
DRUPAL COMMONS
Managing an online community
Wednesday, September 11, 13
Acquia Training!
• http://training.acquia.com/events
Wednesday, September 11, 13
Acquia Training!
• http://training.acquia.com/events
Wednesday, September 11, 13
Drupal Commons
• http://commons.acquia.com/
• https://www.acquia.com/downloads#commons
Wednesday, September 11, 13
Example: Dev.twitter.com
Wednesday, September 11, 13
Who is this session for?
• You’re a community manager and you want
to know what Commons can do.
• You have a Drupal Commons site, and you
need to manage the content and community.
• You can also schedule a demo
acquia.com/demo-drupal-commons-3
Wednesday, September 11, 13
More soon
• Part 2 next week!
http://www.acquia.com/resources/webinars
Wednesday, September 11, 13
What do community
managers do all day?
Wednesday, September 11, 13
Kinds of communities
• Peer-led (social) product support.
• Moderators in sensitive communities.
• Public face of government agencies.
• Volunteer-led social groups for learning.
Wednesday, September 11, 13
Your role
• Story teller: Make content that engages
people.
• A good listener: Being on top of what people
are talking about, what they are saying.
• Analyzer: Gather data about the community,
monitor progress.
• Good communicator: Liaise between your
company or organization to members.
• Friendly host: Entertaining, educating, fun,
welcoming and safe.
Wednesday, September 11, 13
Your challenges
• Growing membership
• Encouraging Participation
• Keeping on top of internal messaging
• Creating natural conversation
Wednesday, September 11, 13
Multiple systems
• Fractured across many systems
• CMS separate?
Blogs
Forums
Wiki
Wednesday, September 11, 13
What do you use?
• Social media: Twitter, Facebook, YouTube
• Email campaign tools
• Analysis software
• A suite of fractured systems: Message board,
wiki, blog, CMS, etc etc.
• OR! - Your own community website -
Built with Commons
Wednesday, September 11, 13
Welcome to Drupal
Commons
Wednesday, September 11, 13
Let’s dig in!
• Logging in
• What can members do?
• Where’s the action?
• Creating groups
• Adding content
• Moderating content
Wednesday, September 11, 13
Home page differences
Wednesday, September 11, 13
Logged in home page
Wednesday, September 11, 13
Lower barriers
Wednesday, September 11, 13
Your users
Wednesday, September 11, 13
Users
• Username based on your email.
• Default: Users cannot change their username
• My site: Change own username, OK!
Wednesday, September 11, 13
Creating accounts
• Default: Anyone can make an account
• My Site: Visitors, but administrator approval
is required
Wednesday, September 11, 13
Profiles
• Info
• Name, Bio, social
media links, etc
• Visibility
• Anonymous users
can’t see them
• Only logged in users
can
Wednesday, September 11, 13
Account
• Username (not by
default!)
• Password
• Email
• Picture
• Timezone
Wednesday, September 11, 13
Notifications
• Choose which updates to get.
Wednesday, September 11, 13
• Defaults: For non-logged in, logged in,
moderator and admin.
• My site: I added Community Manager
Roles
Wednesday, September 11, 13
My “CMGR” role
• Can administer
comments
• Can all content types
• Create messages
• Add revisions to
content
• Administer all groups
permissions
• View details for all
votes
• View rate results
page
• Event: Register other
people
• View the site in
“Admin” mode”
• Edit terms in Topics
• Create and edit
paths for content
Wednesday, September 11, 13
Member to member
communication
Wednesday, September 11, 13
Follow v trusted contact
Wednesday, September 11, 13
Approval needed
Wednesday, September 11, 13
Private messages
Wednesday, September 11, 13
Communication
• Private messages available when approved
as trusted contacts.
• My site? Allow disabling private messages.
Wednesday, September 11, 13
Demo: Private messages
• Reading messages
• Adding a trusted user.
• Sending a private message.
Wednesday, September 11, 13
Group dynamics in
Drupal Commons
Wednesday, September 11, 13
Create a group
Wednesday, September 11, 13
Subject to moderation
• Default: Anyone can add a group, admin
must approve
Wednesday, September 11, 13
Demo: Adding a “closed” group
Wednesday, September 11, 13
Protected
Wednesday, September 11, 13
Hidden activity
• Hidden from non-members
Wednesday, September 11, 13
Lower barriers
• You don’t need to “join” a group.
• Anyone can add content to open groups.
• Easier to participate.
Wednesday, September 11, 13
Engaging content
Wednesday, September 11, 13
Content planning
• Stay current and relevant
• Don’t plan too far ahead
• See how participants react to content
• Find your sweet spot for time of day, specific
day of week.
Wednesday, September 11, 13
Engaging content
• Engagement drivers include prompts that
encourage response.
• Questions,
• Fill in the blanks,
• Guessing games,
• Debates,
• Turn updates into polls.
Wednesday, September 11, 13
Demo:content in groups
• Note the form appears above summaries
Wednesday, September 11, 13
Demo: Wiki
• Add a
wiki page
• Content
in
multiple
groups
Wednesday, September 11, 13
Demo: Add a page
• Guidelines page
• Add link to menu
Wednesday, September 11, 13
Types of content
• Answer
• Event
• Page
• Poll
• Post
• Question
• Review
• Wiki
Wednesday, September 11, 13
Engagement and
growing community
Wednesday, September 11, 13
Growing
• Focus on quality not quantity.
• Stable growth
• Clear guidelines of acceptable participation
• Invite members to share content.
• Praise and highlight the contributions of
members.
Wednesday, September 11, 13
Managing conversation
• Don’t instantly respond, so others get a
chance to reply to each other.
• Add a “devil’s advocate” point of view to a
thread encourages others to join a debate.
• When conversations get heated, employ
“diminishing replies”.
Wednesday, September 11, 13
Events
Wednesday, September 11, 13
Users adding content
Wednesday, September 11, 13
Moderating content
Wednesday, September 11, 13
Confirm
• Confirm reporting
Wednesday, September 11, 13
Administration
• Site admins can see this queue
Wednesday, September 11, 13
Demo: Reporting content
• Defaults:
• Comment inappropriate
• Content inappropriate
• You can also add ability to flag user abuse,
terms, groups, etc.
Wednesday, September 11, 13
Questions?
Wednesday, September 11, 13
More soon
• Part 2 next week
http://www.acquia.com/resources/webinars
Wednesday, September 11, 13

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Intro to Commons, Part 1: How to Manage Your Online Community