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Intro to OmniSocial Engaged - Social Engagement for Brand Affinity and Customer Support
Mzinga is a social engagement platform providing services such as social moderation, learning and development, and alumni networks, headquartered in Burlington, MA. Established in 2008, the company offers tools for enhancing brand advocacy, customer support, and community engagement. Key clients include major organizations like the American Broadcasting Company and Major League Baseball.
Intro to OmniSocial Engaged - Social Engagement for Brand Affinity and Customer Support
- 1. OmniSocial Engaged Powered byMzinga MZINGA l MZINGA.COM 1
- 2. About MzingaWho isMzinga? • • OmniSocial Insure – Social Moderation Services • OmniSocial Learning – Social Business, Collaboration, Learning and Development for the Extended Enterprise • OmniSocial Content – eLearning course content development platform • Alumni.IO – Corporate Alumni Networks • Technology & Services OmniSocial Engaged – Social Engagement Platform Headquartered in Burlington, MA w/offices in Mechanicsburg, PA and remote employees 100 employees & network of 50+ multilingual social media professionals Company • • Experience MZINGA l • MZINGA.COM Formed in 2008 through acquisition Expertise in Social Engagement, Online Moderation, Social Learning, Social Business, and Alumni Networks 2
- 3. OMNISOCIAL ENGAGED The premierenterprise social engagement platform to power fullyintegrated, branded discussions. Empower your fans, consumers, and customers to have real, valueadded conversations on your domain. MZINGA l MZINGA.COM 3
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- 5. BRAND AFFINITY &ADVOCACY Engage your base of passionate fans, like-minded individuals, and consumers.. MZINGA l MZINGA.COM 5
- 6. BRAND AFFINITY &ADVOCACY BRAND ADVOCACY SEO TRAFFIC & CONVERSION CONTROL SOCIAL HUB ADVERTISING MZINGA l MZINGA.COM . 6
- 7. BRAND AFFINITY &ADVOCACY Case Studies: American Broadcasting Company Major League Baseball MZINGA l MZINGA.COM 7
- 8. SOCIAL CUSTOMER SUPPORT Supportyour customers more efficiently with a collaborative, social customer support community. MZINGA l MZINGA.COM 8
- 9. SOCIAL CUSTOMER SUPPORT REDUCESUPPORT COSTS CUSTOMER SATISFACTION INCREASED REVENUE PRIVATE OR PUBLIC INSIGHTS INNOVATION MZINGA l MZINGA.COM 9
- 10. SOCIAL CUSTOMER SUPPORT CaseStudies: Ford Major League Baseball MZINGA l MZINGA.COM 10
- 11. OmniSocial Engaged –Features BRANDABLE MOBILE CONFIGURABLE SCALABLE SEAMLESS AUTHENTICATION ANALYTICS GAMIFICATION QUICK AND EASY MEMBER MANAGEMENT INTEGRATIONS “BYO” PROFESSIONAL SERVICES UGC MODERATION MZINGA l MZINGA.COM 11