The document discusses the importance of 21st century skills for entry-level workers, emphasizing the significant increase in productivity and ROI achieved through soft skills training programs. It highlights the Questapp platform as a tool that enables self-directed learning, offering interactive and gamified content while equipping workers with crucial skills such as communication, problem-solving, and teamwork. Overall, Questapp aims to enhance the effectiveness of training initiatives and improve the employability of youth across various sectors.