Introducing The Open Group IT4IT™ Standard
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The document discusses the IT4IT standard and its implications for modern IT organizations, emphasizing the need for agility, customer experience, and integrated operating models. Key observations highlight the importance of communication, the necessity for new skills and mindsets, and the integration of IT strategies with business goals. The document advocates for the use of IT4IT as a catalyst for transformation while addressing common challenges in the IT landscape.
Introducing The Open Group IT4IT™ Standard
- 1. I T 4 I T 1 INTRODUCING THE OPEN GROUP IT4IT™ STANDARD S T U A R T A L E X A N D E R
- 2. I T 4 I T 2 www.enterprisearchitects.com [email protected] www.fromhereon.com [email protected]
- 3. I T 4 I T 3 ABOUT ME Principal at FromHereOn – Enterprise Architects International Consulting brand Business Architect who enjoys dabbling with Information Architecture Previously Head of Solutions with hands on experience delivering IT solutions to business S T U A R T A L E X A N D E R
- 4. I T 4 I T 4 WHAT WE’LL COVER Some real life observations and implementation considerations Positioning IT4IT People & Mindset
- 5. I T 4 I T 5 CONTEXT
- 6. I T 4 I T 6 WHAT HAVE WE BEEN DOING WITH IT4IT? Building Strategies, Operating Models and Roadmaps for IT organisations. MOTIVATION MODEL B U S I NE S S M O D E L S E R VI C E M O D E L CAPABILITY MODEL People ROADMAP GOVERNANCE * Closed feedback loop to Motivation Model Vision Strategy Blueprinting Roadmapping Governance Informatio n Technology Process Design Thinking: Empathise, Define, Ideate, Prototype, Test MARKET MODEL MEANS ASSESSMENT INFLUENCERS ASSESSMENT MEANS ENDS MACRO ENVIRONMENT INDUSTRY SCAN SWOT PERFORMANCE • Financial • Customer • Internal (current) • Internal (long-term)
- 7. I T 4 I T 7 THE WORLD IS CHANGING - RAPIDLY Source: ThoughtWorks If business models are changing then how does IT respond? When everyone’s expectations are higher? All whilst supporting existing estates.
- 8. I T 4 I T 8 WHAT HAVE WE BEEN DOING WITH IT4IT? Characterised by key drivers: • Enabling great customer experiences • Greater Agility – time to value • Unlocking insight and value propositions from data • Optimising TCO • Develop new value networks Building Strategies, Operating Models and Roadmaps for IT organisations. And common objectives / challenges • Moving to DevOps ways of working • Transitioning new roles, skills and mindsets • Shift to service broker model • Strong architectural governance • Secure by Design • Internal investment and budgeting models
- 9. I T 4 I T 9 LET’S DIVE IN
- 10. I T 4 I T 10 ENTERPRISE IT SHOULD BE BI-MODAL* Observation 1: Loss of control is an eventuality in an Internal provider role. IT must embrace fragmentation and take on a leadership role during disruption “The S2P Value Stream places emphasis on the service and aims to provide a more holistic view of the IT portfolio to shape business investment decisions and connect IT costs with business value.” IT 4 IT Strategy to Portfolio Value Stream PLAN IT fully embedded into the fabric of business Ordertaker Business IT as Partner Business as Consumer IT as Provider FROM TO Ordertaker IT Strategy is business strategy xTech xTech xTech IT as a supporting enterprise capability Governance *Gartner
- 11. I T 4 I T 11 POSITIVE ENGAGEMENT WITH BUSINESS IS ESSENTIAL IT4IT has the concept of a “unique experience condition in the Request to Fulfill value stream”. Gartner And it needs to be re-enforced throughout all engagements, not just service consumption Request services Delivered through Enable USER EXPERIENCE & ENGAGEMENT CONSUMABLE SERVICES CAPABILITIES (BUSINESS & TECHNOLOGY) Interact with capabilities USERS BUSINESSPARTNERS Observation 2: Experience and communication transcends all interactions with business and partners and is an essential ingredient in the success of 21st Century IT organisations.
- 12. I T 4 I T 12 Observation 3: Be clear about the entire scope of IT4IT as an overall integrated operating model, not just tooling for IT teams *not their real names WHAT’S IN A NAME? Meet Laura and Joseph*, they’re “IT4IT” engineers and they just got free t-shirts AREA OF INFLUENCE “Our job is to implement tools to enable our DevOps teams to be even leaner” P O S I T I O N I N G
- 13. I T 4 I T 13 Observation 4: Use IT 4 IT as a catalyst for an integrated IT operating model in conjunction with Cloud Programmes *not his real name WHAT’S IN A NAME? Meet Jean*, an infrastructure engineer “As software is eating infrastructure we’re busy implementing our cloud strategy to simplify our technology estate and offer improved DR, cost and availability.” P O S I T I O N I N G INTERNAL CLOUD MARKETPLACE
- 14. I T 4 I T 14 AGILITY AS A KEY SYSTEM GOAL Observation 5: Do not model your org structure based on the IT 4 IT value streams as it will discourage agility and lean ways of working. “The IT4IT Reference Architecture is process-agnostic” Value streams are recursive and progressively demonstrate value. The lifecycle status of a service is an orthogonal concern. Day 1Day 0 Day 2 Day 3 Day 1Day 0 Day 1 Day 1 S E R V I C E L I F E C Y C L E M I N D S E T
- 15. I T 4 I T 15 SPEAKING OF WHICH, WHERE’S MY MVP? Observation 6: Model custom flows and data models driven off of the characteristics of a service. Build Component
- 16. I T 4 I T 16 NEW SKILLS ARE NEEDED Examples of experience design manifesting: • Rapid Prototyping • End to end experience design • User Experience testing • Interactive tutorials “It doesn’t matter how amazing the steak is, if it’s served on a cold plate it’s !*@!. If it’s served with a dull knife it’s !*@!. If the gravy isn’t piping hot, it’s !*@!. If you’re eating it on an uncomfortable chair, it’s !*@!. If it’s served by an ugly waiter who just came in from a cigarette break, it’s !*@!. Because I care about the steak, I have to care about everything around it.” Gordon Ramsey, Humble Pie FEASIBILITY TECHNICAL VIABILITY TYPICAL IT ORGANISATIONS FEASIBILITY TECHNICAL VIABILITY EXPERIENCE DESIGN TARGET IT ORGANISATIONS Observation 7: New skills and mindsets are needed to deliver a holistic service design that will engage, excite and enable services to deliver greater value
- 17. I T 4 I T 17 WHAT WE COVERED Experience & value orientation is everything Be clear about the entire scope of IT4IT Use as a catalyst to build an integrated IT operation Be clear about mandate Align your organisation around end to end delivery Model custom flows based on service type IT needs new roles and new mindsets Some concluding observations:
- 18. I T 4 I T 18enterprisearchitects.com
Editor's Notes
- #2: ----- Meeting Notes (16/12/15 20:41) ----- Thank you Jim, let's get started