Introduction to Government 2.0

Introduction to Government 2.0 Nathanael Boehm, www.purecaffeine.com

e-Government: “… the use of information and communication technology to provide and improve government services, transactions and interactions with citizens ” – Wikipedia Lodging tax returns, paying your vehicle registration and lodging tender responses online. e-Government is not Government 2.0 What is Government 2.0?

1.0 Aloof Bureaucratic Risk-averse Policy-focussed Strategic Top-down Controlling 2.0 Engaging Open Risk-taking Citizen-centred Pragmatic Collaborative Sharing What is Government 2.0?

Do we need to go down this path? “ Well yes, because it will happen in any event. Things are not the same as they were when our current systems of government and public administration were developed. A changed environment inevitably forces changes on those who live in it; either that, or it weeds them out ” – Lynelle Briggs, APS Commissioner

Public sector reform “ Endowing citizens with a voice to articulate their values and their preferences in relation to the issues that most effect them will likely remain a central tenet of any public sector reform in the 21st century ” – Jocelyne Bourgon, PC, OC

A greater voice Social Inclusion Principles for Australia Principle 4 : A greater voice, combined with greater responsibility “ Providing opportunities for citizens and communities to identify their needs and give feedback about the design and delivery of policies and programs will be important ”.

The goal “ The ultimate goal of citizen centred service is one in which the Government would come to be regarded as approachable , services would be easy to locate and understand , and citizens would be able to choose from a range of service models based on their particular needs ” – Lynelle Briggs, APS Commissioner

Power shift “ It is important to recognise that a shift in power is at the heart of citizen centred thinking and, as we all know, a shift in power is not often willingly ceded or comfortably managed ” – Lynelle Briggs, APS Commissioner

Engagement and Consultation Benefit to business: Informed decision-making Validation of service design and delivery Gauge sentiment Community involvement and buy-in Generate debate and new ideas Social inclusion Distribution of responsibility

Engagement and Consultation Benefit to citizens: Influence policy and service design Negotiation power Assurance of relevance and usefulness Empowerment Opportunity to extend information & services Satisfying partnership Confidence in dealing with government

Engagement and Consultation How? Internet: Forums Blogs Wikis Social networks Social media Offline: Focus groups Interviews

Social Media Two-way collaborative, open, engagement with consumer-generated media instead of traditional push, one-way broadcast media. Acknowledging that you no longer have control over the perception of your brand and need to engage with the larger community, especially online social networks. You will be respected for engaging, however insincerity and spin will not be tolerated.

Tools Blogs Facebook MySpace Twitter FriendFeed YouTube LinkedIn Vimeo Last.fm Ning Tumblr Delicious StumbleUpon Digg Flickr DOPPLR … and more

Technological change “ The convergence of broadband and Web 2.0 technologies is transforming the way people use the internet to communicate and interact. As people embrace the interactive internet they expect to be able to interact with the Australian Government using these new technologies ” – Consulting with Government Online, AGIMO

Technology isn’t the answer “ Even though we know that the internet is the most popular method of contact with government, we can’t rely solely on the internet for service delivery” – Lynelle Briggs, APS Commissioner

Open data Making public-sector information freely available “ will promote great social benefits, not least the immense potential for innovative new products and services to be developed ” – Alan Noble, head of engineering at Google Australia/NZ and member of Government 2.0 Task Force Accountability: Federal IT Dashboard (US)

User Experience Design What we can learn from this profession: Modeling Design principles (not UI/visual) User engagement Usability testing … and apply them to government service delivery design and implementation.

Public Sphere “ The public sphere is an area in social life where people can get together and freely discuss and identify societal problems, and through that discussion influence political action ” – Wikipedia Public Sphere in Australia organised by Senator Kate Lundy’s office. Public Sphere #2 held 22 June; topic “Government 2.0: Policy and Practice.

Government 2.0 Task Force Government 2.0 Task Force announced by Minister Tanner and Special Minister Ludwig at Public Sphere #2. Terms of reference: make government information more accessible and usable make government more consultative, participatory and transparent build a culture of online innovation within Government promote collaboration across agencies with respect to online and information initiatives

Introduction to Government 2.0

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