Is pervasive governance_part_of_your_ecm_strategy
- 1. <Insert Picture Here> Is Pervasive Governance Part of Your ECM Strategy? Brian Dirking Principal Product Director
- 2. The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle. 2
- 3. Agenda • The Goals Of Pervasive Governance <Insert Picture Here> • The Steps To Pervasive Governance • Land O’ Lakes – Monica Crocker, Corporate Records Manager 3
- 4. <Insert Picture Here> The Goals Of Pervasive Governance 4
- 5. <Insert Picture Here> McKinsey Quarterly “…fully networked enterprises are not only more likely to be market leaders or to be gaining market share but also use management practices that lead to margins higher than those of companies using the Web in more limited ways…”
- 6. Not All Content Is Created Equal Attachments in enterprise apps, public Web sites, Value to # of High- policies & procedures, employee/customer Value content, intellectual property, financial stmts, users / Biz Content knowledgebase, corporate records, … organization Process-Centric AP/AR, expense receipts, contracts, Collaborative Content M&A info, loan/mortgage processing, applications, purchasing docs, … Volume of content Informal project content, Ad-hoc Collaborative Content meeting minutes, group drafts, file shares, … Working drafts, notes Personal Content personal files, …
- 7. Pervasive Governance Goals at Land O’ Lakes • Improving employee productivity by providing the information needed to complete tasks efficiently • Supporting better decision making by ensuring information used is current/up to date • Reducing the time spent recreating information that already exists • Enabling strategic thinking by providing all the information necessary to form a complete picture • Facilitating innovation by making related information available for staff to “pull” as they need it • Capturing the “corporate knowledge” when staff leave or retire • Fostering employee engagement by sharing corporate information
- 8. <Insert Picture Here> The Steps To Pervasive Governance 8
- 9. Enterprise Content Infrastructure Foundation for Content-Centric Business Solutions Marketing and Brand Management Web Presence Document & IP Management Employee Engineering Marketing Secure Deal On-boarding Collaboration HR Sales Enterprise Content Management Policies & Contract Procedures Mgmt IT Legal HelpDesk Finance Regulatory Compliance Accounts Records Payable Claims Management Processing
- 10. Enterprise Content Infrastructure To Enable Pervasive Governance Content Reuse Deduplication Usage Tracking Engineering Marketing HR Sales Enterprise Content Management IT Legal Findability Finance Retention Security
- 11. Findability • Content that is not findable does not bring value to the organization • Furthermore, it can undermine value • Too much information on a share drive • Information locked on local hard drives
- 12. Security Enterprise Applications E-Mail Archives Database Legacy Applications File Servers Physical Content
- 13. Reusability Check No Initiate Enter Items Provide Customer Creat Order & Prices Payment C Info e R PO ? Yes M Discount Credit Submit Requested Check Order • Store • Access & Share • Collaborate GAPS Check Price Credit Info Order MDM Hub E in ERP from ERP Fulfillment R Authorize P Authorize Invoicing Payments Discounts
- 14. Content in Context Raises Value • Immediate content access • From within existing business processes • Improves processing speed • Improves accuracy “If bad data impacts an operation only 5% of the time, it adds a staggering 45% to the cost of operations.” Thomas Redman – ”Data, An Unfolding Quality Disaster,” Information Management Magazine
- 15. Accessibility In The Social Enterprise • Incorporating content right into these systems • Enabling employees and customers to interact with content without being aware of the governance requirements
- 16. User Adoption • User adoption was always the problem • Now we have systems people are clamoring for access • 43% of companies bar access
- 17. Oracle ECM Suite Single Console for Governance Paper-Based Records In-Place Electronic Records • Collaborative Document Mgmt • File Shares • Imaging/Archiving • SharePoint • Web Content Management • ECM Repositories • Records Management • Email Archives • Information Rights Management Centralized Policy Management Universal Records Management WCM WebCenter Centralized Content Repository Oracle ECM Suite
- 18. Monica Crocker Corporate Records Manager Land O’ Lakes Pervasive Governance At Land O’ Lakes
- 19. Land O’ Lakes: Before Pervasive Governance • Email – Each user has 90 days/100 MB of email on line – Plus they store PST files to their C drive (see above) – Plus email archive stores everything kept on-line • Oracle UCM – Used like a network drive/folder – No separation of Intranet content from project/process content • Network drives – “Enterprise” drives contain 3 TB of data – Plus each user has an individual drive – And each user has a C drive that is backed up off site • No Enterprise Data Map/Records Inventory
- 20. Land O’ Lakes: Now • Email management policy will eliminate PSTs on C and keep all emails on line • New Oracle UCM/Document Management: – No intranet content – All content has an owner, a document date and a record category (at a minimum) – Information architecture in place that follows a FUNCTIONAL taxonomy • SharePoint 2010 – All content has an owner, a document date and a record category (at a minimum) – Information architecture in place that follows a FUNCTIONAL taxonomy • Developing Enterprise Data Map/Records Inventory
- 21. Land O’ Lakes: Benefits • Content is easily put-able • Content is findable • Content is discoverable • Content is easily managed as per the retention schedule/records mgmt best practices • Trade secrets are appropriately protected • Data privacy regulations are followed
- 22. Land O’ Lakes After Pervasive Governance • Enterprise Document Management and Collaboration – Follow the same basic taxonomy – Have similar governance • Add the following tools: – The Oracle connector for SharePoint – The Oracle URM product to manage content in UCM, SharePoint and network drives – Oracle Secure Enterprise Search to make it possible to find content based on standard taxonomy no matter where it resides – Easy to use content capture tool for users and batch processes • Complete and maintain Enterprise Data Map/Records Inventory; begin consolidation
- 23. <Insert Picture Here> Summary Pervasive Governance 23
- 24. Pervasive Governance Goals • Comprehensive • Easy to Use • Authoritative
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- 26. Oracle Track@info360 In Room 154 2:40 10 Key Decisions: Your ECM Checklist Michelle Huff, Oracle Brian Skapura, American Institute of Architects Kathy Adams/Leslie Becker, The Nature Conservancy The top ten things you must consider to prepare for an enterprise content infrastructure 3:30 Unlocking The Value of Your Application Content Stephen Schleifer and Brian Dirking, Oracle Learn how organizations are drastically cutting costs and raising productivity by making content available in enterprise applications 4:20 Optimize Web Content Targeting Michelle Huff, Oracle Molly Wenzler, MeadWestvaco Learn how with Oracle’s revolutionary one-click web content management, in-context updates can be added to any web application by just dragging and dropping Oracle Content Management services into your application
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