Istc 2010 chris hadley
- 1. Chaos theory (reversed) – Getting your act togetherChris HadleyDirector, Customer Care
- 2. About Micro FocusFinancial ServicesManufacturingHealth CareTelecomRetail / otherHigh Growth International Software Company
- 4. Global company with 1,500 employees
- 5. Trebled revenues, more than trebled profits in last four years
- 6. Top 10 European software company
- 7. Leader in Enterprise Application Management & Modernisation
- 9. Seven acquisitions in last four years – broad solution and product reach
- 10. Global partners Microsoft, IBM, Oracle, HP/EDS, Accenture
- 11. The requirementsMy customers want help doing their jobsMy company wants more with less, faster, now and into the futureMy team wants to be happy, energised, and recognised as making a difference
- 13. 2006UKUSCHMHelp 2.0HTMLEclipse(PDF)CVS++Mainframe ExpressNet ExpressServer ExpressSOA Express...XMetaL withMF DTD
- 14. 2007USUKHALCHMHelp 2.0HTMLEclipsePDF(PDF)BulgariaFile serversCVS++Mainframe ExpressNet ExpressServer ExpressSOA ExpressRevolveACU COBOLXMetaL withMF DTDFrameMakerRoboHelpWordDBC/XDBCEnterprise ViewData Express
- 15. UK2009USHALBulgariaCHMMSHCHTMLEclipsePDF(PDF)CMSFile serversAustriaCVS++Net Express Server ExpressStudio EE Server EEMFE EE SOA ExpressData Express MWACU COBOL RM COBOLRevolve Enterprise LinkSilk Performer Silk CTMSilk Test DevPartnerQADirectorQALoadStarTeamCaliberAppServerVisiBrokerRumba OnWeb Web2HostTeamDefine EclipseOpen PL/I etc etcetcSVNXMetaL with DITAXMetaL with BorlandXmetal with CPWRFrameMakerRoboHelpWord
- 16. UK2010USHALBulgariaCHMMSHCHTMLEclipsePDF(PDF)CMSFile serversAustriaCVS++Net Express Server ExpressStudio EE Server EEMFE EE SOA ExpressData Express MWACU COBOL RM COBOLRevolve Enterprise LinkSilk Performer Silk CTMSilk Test DevPartnerQADirectorQALoadStarTeamCaliberAppServerVisiBrokerRumba OnWeb Web2HostTeamDefine EclipseOpen PL/I etc etcetcSVNXMetaL with DITAXMetaL with BorlandXmetal with CPWR
- 17. UK2011/2USCHMMSHCHTMLEclipsePDFBulgariaCMSAustriaCVS++Net Express Server ExpressStudio EE Server EEMFE EE SOA ExpressData Express MWACU COBOL RM COBOLRevolve Enterprise LinkSilk Performer Silk CTMSilk Test DevPartnerQADirectorQALoadStarTeamCaliberAppServerVisiBrokerRumba OnWeb Web2HostTeamDefine EclipseOpen PL/I etc etcetcSVNXMetaL with DITALegacy
- 18. The goal: Help customers do their jobsDocumentation is good if:it’s easy to find what you’re looking forinformation flows naturallyit answers your questionit helps you do your job smarterXHelp 2.0MSHV 1HTMLEclipsePDF++
- 19. The approach: Consistency and efficiencyXMetaL with DITAXMetaL with BorlandXmetal with CPWRFrameMakerRoboHelpWordXMetaL withDITALegacyCMSCMSFile serversCVS++CVS++SVNSVN
- 20. The team: Still overloaded, but...
- 22. What has gone well?
- 23. What could we have done better??
- 24. What next?
Editor's Notes
- #4: Many presentations result in death by bullet point, so trying something a little different...
- #14: Top illustration = foundations are more solidBottom illustration = as a team we’re moving into the future (technologies, outlook etc) rather than remaining entrenched in the past
- #16: World = vision, big picture of where we want to goBaton = teamworkWindsurfer = agility/flexibilityArrows = decision-makingJigsaw = integration (of acquisitions)ROI = achieved demonstrable results
- #17: Birds = migrationsMegaphone = spreading the message of what we’re doing and whyComputers = underestimated the difficulty from a technical viewpointLoremipsum = didn’t understand our content as well as we thoughtMap = didn’t know what we didn’t know; had to work things out as we went along
- #18: Birds = complete migrationsMap + magnifying glass = improve user experience (search and navigation)Crowd = involve the communityDictionary = finalize standardsPick’n’mix = ad hoc doc requests