IT Cv Ahmed Wahba
- 1. Ahmed Mohammed Wahba Ibrahim 14A Twfick Tamba St, From Toman Bye St , El Zaitwn , Cairo , Egypt. Home phone: (02) 22407293 Mobile phone: (012) 3958591 E-mail: [email protected] Seeking to find a suitable chance to join the real-life work and proof my talents in the fields of Information Technology ( IT ) . Career Objectives - Get an excellent level in the field of Information Technology ( IT ) . - Master different types of Information Technology ( IT ) - Work in a friendly and motivated environment that helps me to develop my skills. Employment history Date Employer Title Responsibilities 1/2012 Link Egypt Junior 1- Install and configuring Windows 7 client for users Till now www.linkegypt.com IT Admin and troubleshoot all problem 2- Manage Domain and active directory and configure DHCP and DNS 3- Implement GP and manage it by GPO 4- Migrate active directory from windows server 2003 to 2008 R2 5- Import and Export DHCP Data From Window Server 2003 To Windows Server 2008 R2 6- Configure Asterisk VOIP (Open Source) Linux and configure all extensions for employee by free PBX Web GUI. 7- Knowledge and Manage Host Support for our client such as arvixe hosting and WHM Amenophistours 6/2011 www.amenophistours.com TS 1- Ts for end user for troubleshoot windows problem and Till Support network problem 1/2012 2- Check the Hardware status and Upgrade it 3- configure Microsoft Outlook Email client and configure rules 4- Setup Windows Client such as 7- XP- Vista and configure it with drivers
- 2. -Provide technical assistance, support, and advice to users. -Interpret problems and provide technical support for 3/2011 Astra Travel IT hardware, software, and systems. Till www.AstraTravel.com Specialist -Analyze problems using automated diagnostic programs. 5/2011 -Install, modify, clean, and repair computer software and hardware. -Answer phone calls and e-mail messages from customers seeking guidance on technical problems. -configure user account on Exchange Server and create an Emails 09/2009 IT Maintaining various networking (LAN / WAN) and link Egypt Till www.linkegypt.com Specialist Technical issues. Desktop Deployment and Hardware 2/2011 troubleshooting. IT assets management. Managing company communications (Internet & data connections). To ensure system integrity is maintained and that no unauthorized amendments are effected to production libraries. To ensure all program amendments are properly documented and approved. To ensure compliance with the company plans, policies and procedures in so far as they relate to the information technology function. To ensure approved user requests are actioned expeditiously and fully. To review the activity logs daily and investigate any security violations and ensure the security system is working as designed. 06/2008- Network Travel IT Install, configure, and support the LANs WANs and Internet 09/2009 Company Specialist systems. -Maintain network and workstation hardware and www.networktravel-eg.com software. -Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. -To supervise other network support technicians and plan, co-ordinate, and implement network security measures. -To manage performance tuning and capacity planning activities to enhance the performance of the network resources. -Perform routine backups and archival of files stored on the network to assist with disaster recovery.
- 3. Certifications & Training Catego Training center Certifications ry MCITP IT EGYPT CORP TS: Windows Server 2008 Active Directory, Configuring Windows TS: Windows Server 2008 Network Infrastructure, sever 2008 Configuring TS: Windows Server 2008 Applications, Configuring PRO: Windows Server 2008, Server Administrator PRO: Windows Server 2008, Enterprise Administrator TS: Windows 7, Configuring Business Future 1-English Language Course: courses Generation Pronunciation (American Accent). Foundation Essential English (Completed the seventh level in (FGF) A.U.C). Negotiation skills. Basic Marketing concepts. 2-24th AUG-Nov 2008 Basic Business Skills Acquisition (BBSA) Cairo, Egypt Sponsored by the Future Generation Foundation (FGF) Training: Developed Language and Computer skills Enhanced Presentation & project development skills Acquired basic business skills including: marketing, sales, banking, accounting, business correspondence and report writing. 3-Graduated Resource Program (GRP) Sponsored by the Future Generation Foundation (FGF), Provided by Dale Carnegie. 4- Business courses Customer Service Track Included: Communication skills World Class Customer Service. Writing Results (Writing Skills) Negotiation Skills. Complains Customer Relationship Management Software
- 4. (CRM) Produced by West Wood 5- ICDL Certificate (International Computer DrivingLicense) Issued by UNESCO Cairo Office with Cooperation of MCIT IT Skills Category Details Database Microsoft access Platforms Microsoft Windows Server 2008®. Networks Capability of building & administrating a server(s) handling all the services, ensuring the stability & the flexibility at the same time. Wire and wireless networks infrastructure Microsoft Internet Information Service® (IIS Server) Hard ware Configure DSL routers including firewall configuration. Configure and secure wireless Access Pointes. Soft Skills An ability to assess each customer/employees IT knowledge levels Being good with difficult callers An ability to think logically Good analytical and problem-solving skills Up to date IT and helpdesk skills An in-depth understanding of the software and equipment your customers/employees are using Good interpersonal and customer care skills Good accurate records keeping Language Skills: Arabic Native English Fluent (speak, read and write). Personal data Gender: Male Date of Birth: 20th SEP 1987 Place of Birth: Cairo, Egypt. Nationality: Egyptian Religion: Muslim Martial statues: Married Military status: Exempted Education 1) Faculty of Commerce,
- 5. 2) Accounting Dept. 3) Ain Shams University 2008,Cairo , Egypt Hard Worker Note: - I'd like to join your respective institute to increase my experience, and feel that I can add value to your respective teamwork. Many thanks AHMED WAHBA Hint: If you have any further questions, please do not hesitate to call or email me.