IT Operations - Queue Approach

This document discusses a "queue approach" for IT operations to address common problems like overload, unpredictability, and manual work. The key aspects of the queue approach are: 1. Organizing work into prioritized queues for different parts of the organization like sales, customer support, projects, and on-premise support. 2. Internal stakeholders prioritize the queues for IT operations to work on, and IT engineers estimate and complete the tasks. 3. IT operations can then isolate resources and prioritize their own queues to focus on things like paying down technical debt through projects. 4. The queue approach provides advantages like increased load predictability, ability to work on parallel tasks, priority isolation between queues