IT Specialist

IT Specialist

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  Citizenship: U.S.A. HiringAuthority Eligibility: VRA/VEOA Veteran’s Preference: 5- Point TP Federal Civilian Status: N/A Security Clearance: TOP SECRET/SCI (2011) SKILLS SUMMARY o Over 8 years’ experience as an Information Technology Specialist, while serving in the U.S. Army o Network Management Experience: TCP/IP (DHCP, WINS), VPN and Ethernet o Operating System Experience: Microsoft Windows (2000, XP, 2007, 8.1), Solaris (8, 10) o Hardware Experience: Servers Sun Fire (X4450, X4170, X3-2, X3-2L), SPARC (T4-1), Dell PowerEdge (R610, R710, 1950, 2950, 6850) Dell PowerVault (MD 1220, 3000) Routers/ Switches (Cisco 3745, 2651,3750, 2960, 3560), VOIP Phones, Virtualization Clients (Sun Oracle Sun Ray 2 and 3 Plus), KVM Switches (Belkin, NTI Primux), COMSEC (TACLANE Micro KG-175D, KIV-7M, AN/PYQ Simple Key Loader) o Software Experience: Microsoft Office Suite (2003, 2010, 2013), Microsoft Active Directory, VMware, Cisco Unified Communications Manager and Call Manager Express), Solarwinds, WireShark, PuTTY, What’s Up Gold, Assured Compliance Assessment Solution (ACAS), SecurityCenter, Nessus Vulnerability Scanner, Alloy Navigator 6.5.1, TeamViewer v7, DameWare v11, BitLocker Drive Encryption PROFESSIONAL ACCOMPLISHMENTS United States Department of Agriculture, Dallas, TX Customer Support Customer Services Branch Sept 2015-Present 1100 Commerce St. 40 Hours per Week Dallas, TX 75242 Supervisor: Dan Welch, Phone 703-727-4018 May be contacted Provides Tier 1 (phone) and Tier 2 (in-person) desktop support to customers. Manages desktop and laptop images and quality assurance processes. Responsible for diagnosing and/or resolving problems in response to customer reported incidents via trouble tickets; escalating problems to the Lead or Supervisory IT Specialist as appropriate; overseeing IT support ticketing system activities; and coordinating device files for software applications following established procedures. Installs various software and hardware components for system users. Performs system resource management, manages system accounts, performs user’s system data backups, and data recovery. Implements system updates and patches to include: OS updates, windows updates, software and Dallas, TX 75206 706-589-1669 [email protected] www.linkedin.com/in/felishawade FELISHA L. WADE
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  hardware updates. Helpdevelop knowledge database items and resolve the problems telephonically, remotely, or in person. Key Accomplishments: • Administer, maintain, and provide customer support for users in the Southwest Region resulting in 98.9% network compliance. • Conducted successful deployment of 20 HP EliteBook 840 G2 laptops to users to guarantee 100% warranty compliance. • Primary contact for HP support for varies system issues to ensure customer satisfaction. Defense Information System Agency, Fort Detrick, MD System Administrator Nuclear Planning and Execution System Jun 2012-Aug 2015 Suite 100, 201 Beasley Drive 45 Hours per Week Fort Detrick, MD 21702 Supervisor: Kristofor Bayless, Phone 717-878-2971 Senior System Administrator accountable for managing, installing, securing, troubleshooting, and maintaining information systems in a classified database environment. Responsible for the supervision of classified and unclassified message traffic via electronic mail systems, database operations, implementing conversions, and investigating problems in a database environment. Administered server-based operating systems, distributed applications, net storage, messaging, and application monitoring. Oversaw and evaluated system performance, network traffic, security, and capacity. Provided core services by configuring, installing, & managing data services at the operating system/server application level. Performed system resource management, managed system accounts, performed system-wide backups, and data recovery. Implemented security updates and patches to include: Information Assurance Vulnerability Assessments (IAVA), operating system patches, and antivirus software. Implemented and enforced national and DoD security policies and directives. Developed, tested, and implemented local restoral and contingency operations plans. Served as a point of contact for Northrop Grumman during resolution of various system problems. Performed a combination of analytical, advisory, policy development, communications, problem solving and liaison activities throughout the organization. Implemented various server configurations to accommodate network demand. Key Accomplishments: • Presented with the Defense Information Systems Agency’s Junior Enlisted Person of the Quarter Award twice; 2nd Quarter 2013 as well as 3rd Quarter 2014. • • Managed and evaluated system performance, network traffic, and security ensuring 100% network compliance. • Developed and implemented ACAS server therefore enhancing security within the organization. 307TH Signal Battalion, Wahiawa, HI Network Administrator Bravo Company, Joint Network Node 1st Platoon May 2009-Jun 2012 300 Helemano Military Reservation 55 Hours per Week Wahiawa, HI 96786
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  Supervisor: Leilani Siegmann,Phone 808-653-1158 Senior Network/System Administrator responsible for providing high speed telecommunication services for the U.S. Army Pacific (USARPAC) region as well as Afghanistan. Primary Network Administrator in charge of providing Secret and Unclassified data services to customers. Provided voice switching functions by utilizing the Voice over Internet Protocol (Cisco Phones 7900 Series). Alternate Administrator responsible for the operation and maintenance of the Satellite Transportable Terminal. Responsible for developing, maintaining, and implementing telecommunications disaster recovery plans to ensure business continuity. Accountable for configuring Cisco routers and switches to ensure network proficiency. Implemented basic firewall configurations to successfully safeguard the network. Served as a point of contact for General Dynamics during resolution of various system problems. Collaborated with customer service engineers to determine causes of equipment malfunctions and devises acceptable methods to prevent downtime occurrences. Performed a combination of analytical, advisory, policy development, communications, problem solving and liaison activities throughout the organization. Key Accomplishments: • Administered, maintained, and provided customer support for trusted Local Area Networks resulting in 99.9% uptime. • Provided high speed voice, data, and video information services for the USARPAC region as well as Afghanistan. • Participated in Cobra Gold 2010 exercise in Thailand to improve joint coalition (Thailand, Singapore, Japan, Indonesia, Republic of Korea and the United States) interoperability and capabilities to respond to the most likely regional security and humanitarian situations. EDUCATION Bachelors of Science, Information Technology with concentration in Advanced Networking, University of Phoenix Phoenix, AZ, 78885, 2015 Diploma, Plain Dealing High School, Plain Dealing, LA, 71064, 2007 TRAINING 2014 Defense Information Systems Agency Level 1 System Administrator, Raven Rock Mountain Complex Site-R 2012 Leadership Series: Coaching for Performance and Teambuilding Skills Penn State Continuing Education, Mont Alto, PA 2011 Warrior Leader Course Noncommissioned Officer Academy, Schofield Barracks, HI 2009 Joint Network Node Operator and Maintainer Fort Huachuca, AZ 2009 Information Technology Specialist Fort Gordon, GA
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  HONORS AND AWARDS ArmyService Medal U.S. Defense Medal Two Army Good Conduct Medals Two Army Commendation Medals Two Overseas Service Medals Afghanistan Campaign Medal National Defense Service Medal Global War on Terrorism Service Medal Global War on Terrorism Expeditionary Service Medal North Atlantic Treaty Organization Medal CERTIFICATIONS 9/14-Computer Hacker Forensic Investigator v8, Columbia, MD Verification Code ECC36628264837 5/14-CompTIA Cloud+, Columbia, Maryland Verification Code ELYGZ0NLZLRQCS10 4/14-ITIL Foundation 2011, Columbia, Maryland Verification Code GR750101301FW 8/13- Certified Ethical Hacker v7, Columbia, Maryland Verification Code ECC98073781360 5/13- CompTIA Cloud Essentials, Columbia, Maryland Verification Code 4GPN8SLKVPQ41TDX 5/11- CompTIA A + CE, Kandahar, Afghanistan Verification Code JK9TFS7DPGBQKSSH 5/11- CompTIA Network + CE, Kandahar, Afghanistan Verification Code 2CVRFS2JPDRQ1820 5/10- CompTIA Security + CE, Schofield Barracks, Hawaii Verification Code 1786XNDBBPBQS0XJ