IT4IT - Manage the Digital Enterprise.pdf
1 like•919 views
The document discusses managing the digital ecosystem using the IT4IT standard version 3.0. It highlights key challenges in managing today's complex IT landscape with many tools, technologies, vendors and silos. The IT4IT standard addresses these challenges by providing an integrated digital management system and capabilities to manage the full digital lifecycle from strategy to operations. It aims to optimize value streams, automate workflows, and provide transparency across the multi-vendor ecosystem.
IT4IT - Manage the Digital Enterprise.pdf
- 1. 3/3/2023 1 © 2023 The Open Group Managing the Digital Ecosystem using The IT4IT™ Standard 3.0 Rob Akershoek IT4IT / DevOps Architect at DXC Co-Chair IT4IT Forum at The Open Group Copyright © The Open Group 2023 Create a Digital Management System Managing the new digital ecosystem 1 2
- 2. 3/3/2023 2 Copyright © The Open Group 2023 / Rob Akershoek Agenda » IT management challenges and trends » Introducing the IT4IT™ Standard IT4IT – What is it? Why is this a game changer? » Overview of the IT4IT Standard, Version 3.0 » How does IT4IT relate to other practices e.g. ITIL, DevOps, Agile Development, …? » How to use the IT4IT Standard in your digital journey? » Where to find more information? 3 Copyright © The Open Group 2023 / Rob Akershoek The Open Group » A global, non-profit, consortium that develops open and vendor-neutral IT standards. » More than 900 member organizations: a diverse membership that spans all sectors of the IT community — customers, software vendors, service integrators and consultants, as well as academics and researchers. UNIX® https://www.opengroup.org/ Ecologisch impact 3 4
- 3. 3/3/2023 3 Copyright © The Open Group 2023 / Rob Akershoek Managing the New Digital Reality… 5 Transform the IT operating model (create an integrated digital delivery capability) Transform the IT operating model (create an integrated digital delivery capability) Copyright © The Open Group 2023 / Rob Akershoek Key challenges addressed by the IT4IT Standard… Hybrid Cloud, Containers, APIs, AI/ML, Service mesh Manage a Multi-vendor Ecosystem + New ways of working (DevOps, Continuous Delivery, Agile Development, Lean Portfolio Management) Manage the new Technology Landscape Modernizing the IT Tool Chain Increasing number of vendors in the digital supply chain (IAAS and SAAS vendors, service providers, etc.) Backlog Management Enterprise Architecture CICD pipeline Test ITSM Monitoring & Event Security & Vulnerability Combining multiple practices & processes Automating IT workflows across the different vendors and technology stacks 5 6
- 4. 3/3/2023 4 Copyright © The Open Group 2023 / Rob Akershoek Project Portfolio Security Testing Performance Testing Backlog Management Deploy Autom. IT data lake/ Reporting System Source Code Risk & Compliance Service Monitoring Contract API Requirement Management Event Management Knowledge Base Security Monitoring (SIEM) API License Management Test Management Design & Prototype Unit Test Log analytics Static Code Analysis Element Managers Risk Assessment XLS Build & Continuous Integration (CI/CD) Application Portfolio Application Release Automation Discovery / Inventory IT Financial Management Service Portal Test Data Mngt Artefact Repository Request Mngt System IT Service Management System CMDB The current reality: This is how we are managing IT today... Copyright © The Open Group 2023 / Rob Akershoek Ineffective “IT Service Management System”… Business owner Service / Product owner Portfolio Manager IT Security / Risk analyst Enterprise Architect Business analyst Agile Team (developer, tester, …) … Cloud Automation Engineer Business user Release manager IT Financial Manager Supplier & Contract Manager > 80 tools to manage IT 7 8
- 5. 3/3/2023 5 Copyright © The Open Group 2023 Increasing Complexity of the Digital Tool Chain… March 3, 2023 10 © 2023 / DXC Technology / Rob Akershoek Many siloed functions - each having their own practices, tools, data, … • Enterprise Architects Enterprise Architecture Architecture Solution Architecture • CISO • SOC • Security specialists • … IT Security, Risk & Compliance Risks Issue Events Control • Product owner • Developer • Tester • Release manager Agile development Development Feature / Story Release Test Defect • Service managers • Helpdesk • Support specialists IT Service Management Request & Incident CMDB Change Event • Financial controller IT Financials Consumption IT cost IT Budget Cost Model • Portfolio managers • Demand managers • Project Managers Portfolio / PMO Epic / Project Demand 9 10
- 6. 3/3/2023 6 March 3, 2023 11 © 2023 DXC Technology Company. All rights reserved. Multi-vendor ecosystem: enable collaboration with external parties… >250 products >50 teams >15 vendors >10 technology stacks March 3, 2023 12 © 2023 DXC Technology Company. All rights reserved. Optimize end-to-end customer journeys and value streams… 11 12
- 7. 3/3/2023 7 March 3, 2023 13 © 2023 DXC Technology Company. All rights reserved. Each vendor having its own IT management system… March 3, 2023 14 © 2023 DXC Technology Company. All rights reserved. Each vendor having its own IT service management system… ITSM ITSM ITSM ITSM ITSM ITSM ITSM ITSM 13 14
- 8. 3/3/2023 8 March 3, 2023 15 © 2023 DXC Technology Company. All rights reserved. Each vendor having its own observability / monitoring and event management … ITSM ITSM ITSM ITSM ITSM ITSM ITSM ITSM Monitor Monitor Monitor Monitor Monitor Monitor Monitor Monitor March 3, 2023 16 © 2023 DXC Technology Company. All rights reserved. Each vendor having its own development platform… ITSM ITSM ITSM ITSM ITSM ITSM ITSM ITSM Monitor Monitor Monitor Monitor Monitor Monitor Monitor Monitor CICD pipeline CICD pipeline CICD pipeline CICD pipeline CICD pipeline CICD pipeline CICD pipeline CICD pipeline 15 16
- 9. 3/3/2023 9 March 3, 2023 17 © 2023 DXC Technology Company. All rights reserved. …Backlog Management, Risk Management, Security, Financial management, ... ITSM ITSM ITSM ITSM ITSM ITSM ITSM ITSM Monitor Monitor Monitor Monitor Monitor Monitor Monitor Monitor CICD pipeline CICD pipeline CICD pipeline CICD pipeline CICD pipeline CICD pipeline CICD pipeline CICD pipeline SIEM Backlog Risk IT Fin. SIEM Backlog Risk IT Fin. SIEM Backlog Risk IT Fin. SIEM Backlog Risk IT Fin. SIEM Backlog Risk IT Fin. SIEM Backlog Risk IT Fin. SIEM Backlog Risk IT Fin. SIEM Backlog Risk IT Fin. Copyright © The Open Group 2023 / Rob Akershoek Partners Customer Digital workflows Data Driven Strategy Idea / Demand CMDB Test Build ID $ Port. ? TO-DAY TO-DIGITAL Transform the IT operating model… Transform Streamline and Automate Flow Create an IT Management Architecture & integrated Digital Management System 17 18
- 10. 3/3/2023 10 Copyright © The Open Group 2023 / Rob Akershoek The IT4IT™ Standard for Managing Digital (Version 3.0) Value Stream Management Model What value streams do I need to optimize? How do I deliver better value sooner, safer, and make teams/employees happier? What stakeholders, roles / people are involved? Information / Data Model Automation & Integration Model Capability Model What capabilities do I need? What building blocks / tools and integrations do I need? What data and data flows / integrations do I need? How do I get full transparency and traceability? Create insight for continuous improvement…. March 3, 2023 20 © 2023 / DXC Technology / Rob Akershoek Paul Wilkinson - Overview Key Design Principles 19 20
- 11. 3/3/2023 11 Copyright © The Open Group 2023 Digital Product Manage the portfolio of services & products aligned with strategic direction • Value (and business outcome) • Quality of Service • Risk (and compliance) • Costs • Customer experience • Sustainability Focus on end-to-end processes / value streams Enabling flow Eliminate waste Lean Incremental delivery / short cycles, Continuous feedback loops Visualize work e.g. using Scrum and Kanban Boards Agile Manage the full-service life cycle Manage value, risks and costs of services, and optimize user experience ITSM Collaboration and communication between development and operations Eliminate silos and handovers DevOps Lean ITSM Agile DevOps Digital Product Create an Integrated Digital Management Capability… 21 22
- 12. 3/3/2023 12 Strategy to Portfolio (Plan) Requirement to Deploy (Build) Request to Fulfil (Deliver) Detect to Correct (Run) Supporting Functions (IT Finance, IT Risks, Vendors/Contract, HR, …) Digital Product Maintain service / product portfolio & associated roadmaps Plan Develop & maintain products and services (continuous improvement) Build (or Configure) Optimize consumption / usage journeys through self service. Deliver Ensure continuous operations by proactively monitoring / observe and resolve issues before impact the business. Run Define capabilities to manage the full service / product life cycle March 3, 2023 24 © 2023 / DXC Technology / Rob Akershoek Digital Value Chain – Overall Framework DEV OPS Request to Fulfill (Deliver) Detect to Correct (Run) DEV OPS VALUE CREATION AND SUSTAINABLE BUSINESS OUTCOME FEEDBACK LOOPS / CONTINUOUS IMPROVE Continuous Planning & Exploration Continuous Integration & Delivery Continuous Operations Strategy to Portfolio (Plan) Requirement to Deploy (Build) FEEDBACK / LEARN IMPROVE 23 24
- 13. 3/3/2023 13 March 3, 2023 25 © 2023 / DXC Technology / Rob Akershoek Digital Value Chain – High Level Capability Overview DEV OPS Request to Fulfill (Deliver) Detect to Correct (Run) Strategy to Portfolio (Plan) Requirement to Deploy (Build) Idea/ Demand I have a new idea / demand… I want to order something… I need help… I have an issue… I want access to a service (consume)… Feature / Bug I want a new feature… Request Incident / Issue I want a fix a problem / bug… Copyright © The Open Group 2023 DEV OPS Strategy to Portfolio (Plan) Requirements to Deploy (Build) Request to Fulfill (Deliver) Detect to Correct (Run) Product Design Product Release Service Offer Actual Product Instance Desired Product Instance Value Stream The IT4IT™ Service / Product Backbone Digital Product Customer Journey Business Process Business Capability Supporting Functions Cost Risk Compliance Contracts Data Desired Config. Actual Config. Consumer 25 26
- 14. 3/3/2023 14 Copyright © The Open Group 2023 / Rob Akershoek Understand How IT enables business outcome Enterprise Architecture + Service Portfolio Management + CMDB Enterprise architecture system Service / Application Portfolio “CMDB” Digital Products & Service Actual deployments Business Model Copyright © The Open Group 2023 DEV OPS Continuous Operations… Strategy to Portfolio (Plan) Requirements to Deploy (Build) Request to Fulfill (Deliver) Detect to Correct (Run) Supporting Capabilities Financial Management Intelligence & Reporting Vendor & Contract Workforce Management Risk & Compliance Collaboration & Communication Strategic Portfolio Management Design & Develop Architecture & Product Portfolio Support Operate Consume Product / Team Backlog Test & QA Deploy / Fulfill Idea / Demand Portfolio Backlog Item Strategic Theme Product Backlog Item Test Defect Product Release Desired Product Instance Digital Product Product Design Architecture Roadmap Code / Configure Identity & Access Subscription Request / Order Monitor Event Incident Problem Actual Product Instance 27 28
- 15. 3/3/2023 15 Copyright © The Open Group 2023 DEV OPS IT4IT Value Streams / Flows Strategy to Portfolio (Plan) Strategic Portfolio Management Requirements to Deploy (Build) Design & Develop Request to Fulfill (Deliver) Architecture & Product Portfolio Detect to Correct (Run) Support Operate Consume Product / Team Backlog Test & QA Deploy / Fulfill Supporting Capabilities Financial Management Intelligence & Reporting Vendor & Contract Workforce Management Risk & Compliance Collaboration & Communication Operate Evaluate Deploy Release Integrate Consume Explore Copyright © The Open Group 2023 Digital Management Capabilities… Digital management system 29 30
- 16. 3/3/2023 16 March 3, 2023 31 © 2023 / DXC Technology / Rob Akershoek Create an integrated Digital Management System… Make IT flow Streamline and automate IT activities Feedback loops and insight for continuous improvement Provide end-to-end transparency and traceability… Copyright © The Open Group 2023 / Rob Akershoek Combine different practices into the Digital Operating Model… Scaling agile practices Site Reliability Engineering 31 32
- 17. 3/3/2023 17 March 3, 2023 33 © 2023 DXC / Rob Akershoek Create a Digital Thread for IT Pipeline Deploy Change Customer Journey Service Request Risk Cost SERVICE / PRODUCT BACKBONE Data Driven IT SERVICE / PRODUCT BACKBONE Value Stream Service Instance Configuration Service / Product Requirement to Deploy (Build) Develop Request to Fulfill (Deliver) Strategy to Portfolio (Plan) Portfolio Strategy Detect to Correct (Run) Support Assure Consume Test Product Portfolio Proposal Portfolio Backlog Fulfill Test Defect Configuration Monitoring Event Diagnostics & Remediation Build Package Release Composition Product Design Requirement Product Backlog Source Control Pipeline Policy Enterprise Architecture Strategy Incident Problem Service Level Knowledge Consumption Experience Offer Order Chargeback Identity Fulfillment Resource Fulfillment Orchestration Usage Change Build Package Service Offer Source Code Run Book Pipeline Resource Usage Record Fulfillment Book Change Test Case Problem Policy Inter- action Require- ment Knowledge Item Entitle- ment Identity Defect Portfolio Backlog item Product Backlog Item Strategic Objective Charge- back Record Scope Agreement Service Monitor Event Incident Request / Order Service Contract Sub- scription Charge- back Contract Desired Product Instance Product Design Product Release Digital Product Value Stream Architecture Roadmap Actual Product Instance Strategic Theme Log Service Offer Catalog Supporting Functions Financial Management Sourcing & Vendor Management Intelligence & Reporting Workforce Management Risk & Compliance Collaboration & Communication Architecture Blueprint KPI Test Plan Product Release Blueprint IT4IT™ Version 3.0 Level 1 33 34
- 18. 3/3/2023 18 Copyright © The Open Group 2023 Example Cases… 35 Simplify and rationalize the IT tooling landscape (DevSecOps Tool Chain) Reduced 20% IT spend using the data-driven approach of the IT4IT™ Standard Automation blueprint for the DevSecOps tool chain, optimizing end-to-end flow Creating a digital management capability, enabling teams to deliver better value, sooner, and safer…. March 3, 2023 36 © 2023 / DXC Technology / Rob Akershoek Use IT4IT to assess your current IT management capabilities, define blueprint and roadmap… Foundation Platform Phase 1 Phase 2 Phase 3 2. R2D 3. D2C 4. R2F Enterprise Value The potential benefit that can be delivered. High Medium Low Deployment Risk The likelihood of failure to meet value / objectives High Medium Low 3 Service Portfolio 2 Agile Develop Platform Cloud deployment & cloud management 13 Predictive Analytics 17 Security Monitoring / SIEM 2 1 5 Service Catalogue & Self Service Portal 11 Release & Deployment Automation 10 Test automation 12 Security Testing ITSM Platform 14 Service Monitoring & Event 6 Self service / Self help Discovery 4 Automated incident / event response 16 7 Integrated Portfolio Management (EA, PPM, ALM and ITSM) 15 Capacity Management 15 Consumption & Usage Monitoring 2. S2P 7 Agile Portfolio 11 CI/CI Pipeline Risk Management 13 35 36
- 19. 3/3/2023 19 Copyright © The Open Group 2023 / Rob Akershoek MANAGING THE DIGITAL ECOSYSTEM IS CHALLENGING… Copyright © The Open Group 2023 / Rob Akershoek Summary: What is the problem we solve? » Siloed / fragmented practices and teams e.g. Enterprise architecture (TOGAF), Project management (Prince2), Development (DevOps, Scrum), Risk, Security (NIST, ISO 27001), IT Service Management (ITIL), Cloud Operations, … » Complex tooling landscape, many fragmented administrations, lacking integrations » Manual activities – Automate end-to-end flows » Disconnected vendors – enable collaboration between teams and vendors/ partners » No insight, no traceability – communication on value, risks, costs, quality, user experience.. » Ineffective IT management system, bureaucratic processes (red tape), siloed practices cause friction, cognitive overload, poor communication, lost productivity, people stress, … » Many fragmented improvement initiatives. Lacking governance on the IT management processes and tools landscape (digital management system). 37 38
- 20. 3/3/2023 20 Copyright © The Open Group 2023 / Rob Akershoek Managing the Digital Ecosystem How to create an integrated Digital Management System? Lego Fischertechnik Tinkertoy Krinkels KNEX Agile Development DevOps Project Management Security & Risk ISO 27000 IT Service Management Copyright © The Open Group 2023 / Rob Akershoek IT4IT - Universal Construction Kit Ultimate interoperability and collaboration within the digital supply chain… 39 40
- 21. 3/3/2023 21 Copyright © The Open Group 2023 / Rob Akershoek Get ready for your Digital Journey… 41 The IT4IT™ Standard 3.0 7 Magnificent Use-Cases IT4IT™ 3.0 Certification Get engaged in the IT4IT Forum. We looking forward to your feedback and input… Get certified… Get inspired… Get informed… Copyright © The Open Group 2023 42 Thank you For more information: https://www.opengroup.org/it4it 41 42
- 22. 3/3/2023 22 To learn more about how to use the IT4IT™ Standard, download publications from the IT4IT™ Library © 2023 The Open Group http://publications.opengroup.org/it4it-library 43