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Ivy Somerstein Resume (2)
- 1. IVY SOMERSTEIN 241 East 76th Street * New York, NY 10021 * 917-999-8327 * 212-988-7722* [email protected] Strengths I bring to an employment opportunity Service focused Expert interpersonal and communication skills Excellent interpersonal skills, with refined telephone skills Strong ability to work well with multiple supervisors Ability to resolve customer complaints EXPERIENCE Security Elite Group January 2014 – Present Human Resources o Interview candidates for Security, Maintenance, and Home Attendant positions o Provide Security and OSHA training for the candidates o Takes inbound calls for people seeking employment. o Office responsibilities include executive assistant functions o Train new hires for telemarketing positions ECM Acquisitions/BBB Conglomerate October 2012 – October 2013 Corporate Trainer Often rated number 1 or 2 in sales nationwide o Sold alternative energy, Liberty Power, for Con Edison o Switched to selling VerizonFios products o Worked on a non-profit campaign – CARE – soliciting charitable contributions Coached entry-level employees in all aspects of managing a business including: o Trained Account Executives for promotion o Cultivated Leadership development o Refining People and Sales skills o Time and Money Management techniques Glacier Communications Inc. October 2011 – June 2012 Sub Agent Created and tailored specific telecommunication solutions for various businesses Scheduled appointments through leads and cold calling Sold cable packages and individual services to businesses
- 2. PROFICIENT Experienced in Salesforce MS Office Suite: Word expert, PowerPoint and Excel, Intermediate Filing and record management Internet research Ability to thrive in a fast-paced environment Capable of multi-tasking Great attitude Willingness to work hard and learn a lot in a short period of time EDUCATION Hunter College – Bachelor of Arts, July 2011 GPA 3.1 Dean’s List – Spring 2010 John Jay College of Criminal Justice 2007 – Spring 2009 John Jay Pre-Law Boot Camp, January 2008 Transferred to Hunter College in Summer, 2009 COMMUNITYSERVICE Conducted phone calls and attended Upper Eastside for Change for the Obama Campaign Volunteered to help ex-convicts at Center of Employment Opportunities with job readiness projects Participated in Mock Interviews at Midtown Community Court as a volunteer *References available upon request