Jessa Kris Mahusay CV

Jessa Kris Mahusay CV

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  JESSA KRIS P.MAHUSAY 1/49 Ballarat Street Ellerslie Auckland 1051 New Zealand Mobile: +64 27 423 9427 Email: [email protected] Personal Summary Experienced IT Technical Support Analyst for over 7 years of vital experience in installing, diagnosing, troubleshooting, and maintaining of hardware, software and network systems, resolving technology problems, and achieving business objectives in terms of technological aspects, who is currently looking for suitable IT support position. Possessed an outstanding customer service and problem solving skills; innately hardworking, efficient and patient; and able to contribute to the development of best practices, procedures and policies within the company. Professional Experience Company: LTS Pinnacle Holdings, Inc. – MacArthur Highway, Davao City, Philippines http://nccc.com.ph/main/page One of the umbrellas of NCCC Group of Companies, composed of Corporate Staff Divisions that support daily operations in different branches. Position: IT Technical Support Analyst (April 2008 – February 2016) Job Description: Responsible for independently and successfully troubleshooting and resolving low to high technical and desktop application and system problems disrupting the application service that company users depend on. Roles and Responsibilities:  Sets up, configures and deploy software, hardware and networking systems for company users.  Ensures that the appropriate equipments, software, applications, operating systems and network are properly set up and effectively used.  Receives and handles user inquiries or requests on all computer-related concerns, performs root cause analysis, troubleshoot and resolve problems.  Performs maintenance, repair and troubleshooting of network (LAN/WAN), hardware, software, and peripheral equipment. Recommends replacement of defective unit or device if already beyond repair and refers to supplier’s service center for problems concerning hardware under warranty or maintenance contract. Initiates upgrades to computers and other devices.  Monitors the daily network activities and daily performance of computer systems.  Maintains the flow of connections in the computer system. Ensures that the proper security features and placed.  Performs JDA Win/DSS File-based POS System End of Day Sales processing and clearing activities such as registering sales backup, data backup, archiving, data recovery if errors occur and price update. Ensure that all transactions from POS have been picked up by the server then perform EOD Close Store to consolidate data.  Ensures that the sales of designated branch can be processed and the branch’s server is stable.  Documents and update all interactions, repair and installation activities performed.  Prepares and monitors inventory of computer units, devices (i.e. printers, scanners), and installed software in the designated branch. Monitors the status and accountability of the aforementioned equipment.  Immediately informs or updates Immediate Head concerning encountered computer-related problems and coordinates with central IT group regarding application, network and server concerns.  Provides technically the best and accurate solutions to customers. Academic Qualification/Certifications Program/Certification/Degree Board/University International Qualifications Assessment (Level 7) New Zealand Qualifications Authority
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  Bachelor of Sciencein Information Technology Notre Dame of Dadiangas University, Phil Key Skills and Qualities Applications  JDA Merchandise Management System (Windows Distributed Store System Win/DSS POS)  IBM Merchandise Management Systems (MMS)  Microsoft Office 2007 and up  Microsoft Active Directory  Multimedia Editing Adobe Photoshop, Adobe Lightroom, Adobe Premiere Pro, Proshow Producer  Desktop Applications, Remote Desktop and Virtual Applications  HTML/CSS Operation Systems Support  Windows XP / 7 / 8  Windows Server 2003 / 2008  Ubuntu  iOS/Mac OS  Extensive knowledge on computer parts and its functions, internet and network (LAN/WAN) connections  Extensive knowledge of technology and an ability to utilize technological devices effectively  IT security experience including anti-virus / malware, encryption deployment  Keeps IT confidentiality such as passwords and the like  Analytical skills  Communication skills and active listening  Excellent computer skills  Interpersonal skills  Patient and understanding and efficient  Problem-solving and decision-making skills  Investigation and diagnostic skills  Ability to make sound judgments  Ability to multitask  Ability to work well autonomously and in a team environment  Physically fit & able to lift IT equipment and peripherals, climbs up and crawl under desks to access network cables etc.  Able to communicate complex issues to users and non-technical staff  Social Networking / Internet Savvy Interests and Hobbies Biking, Running, Music, Movies, EBooks References Ms. Florence Maramion Associate Vice President LTS Pinnacle Holdings, Inc. Information and Communication Technology - Technical Support Services Gempesaw Extension, Davao City, Philippines, 8000 [email protected] +63 9328708467 Mr. Robinson Olivar, Jr. Operations Support Supervisor LTS Pinnacle Holdings, Inc. Information and Communication Technology - Technical Support Services MacArthur Highway, Davao City, Philippines, 8000 [email protected] +63 9333242121 Bryan Orellanida Technical/Application Support Analyst Transactor Technologies LTD. CBD Auckland, New Zealand [email protected] 0224133101 Dessie Mae Salvador Technical Analyst Salmat Auckland, New Zealand [email protected] 0212423243