Jimmy Jocelyn Resume

Jimmy Jocelyn Resume

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  [email protected] 917.400.5716 Jimmy Jocelyn EMRTrainer & Consultant (917) 400-5716 Mobile [email protected] Career Summary Results-driven business professional with exceptional skills and experience in Training, Education and Process Improvement. An enthusiastic team player, striving to fulfil the demands of every project. Successfully demonstrating an ability to manage multiple projects and resources, while meeting stakeholder demands. Extensive experience in training, workflow analysis, issue resolution, and curriculum development. Education Bachelor of Applied Science (BAS), LaGuardia College Epic Trainer Credentials (Inpatient, Ambulatory, ASAP, Radiant, Cadence, Prelude, ADT, and Computerized Physician Order Entry/Management – CPOE/CPOM) Skill Proficiency Excellent Oral & Written Skills Effective Communicator Solid Managerial Skills Profound Troubleshooting & Research Effective Adult Training Skills Process Improvement Employment History At-the-Elbow Credentialed (Epic) Ambulatory Trainer & Support 6/15 to 7/15 Bon Secours Health System Hospital (Divergent); Greenville, South Carolina  Providing Training and Instruction to Front Desk @ the Internal Medicine & Diagnostics Center  Training Medical Staff on Day-to-Day Functions in unique workflows  One-to-One Training of Involving how to place intervention order sets & update the HM plan, smart phrases/smart links for progress notes and patient instructions, Scanning, and Schedule Appointments  Onsite Workflow Analysis of Front Desk Day-to-Day Processes At-the-Elbow Credentialed (Epic) Ambulatory Trainer & Lead Support 6/15 to 6/15 Brigham And Women’s Hospital (Hctech Partners Consulting), Boston, MA  Assisted with Coordination of Go-Live Support Scheduling of Resources  Trained and Instructed Clinic Staff on Outpatient Workflows  Trained and Support Physicians and Nurses in the Creation of SmartPhrases, Preference List and Order Entry  Provided One-to-One Training to Providers on More Focused and Efficient Workflows Credentialed (Epic) Ambulatory (IMD) Support 4/15 to 5/15 Montefiore Medical Group (HCI Group); Bronx, New York  Providing Training and Instruction to Front Desk @ the Internal Medicine & Diagnostics Center  Training Medical Staff on Day-to-Day Functions in unique workflows
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  [email protected] 917.400.5716  One-to-OneTraining of Involving how to place intervention order sets & update the HM plan, smart phrases/smart links for progress notes and patient instructions, Scanning, and Schedule Appointments  Provided training class to the providers in creating preference list, order set’s, smart text & how to build templates for note documentations  Supported the front desk in register and making appointments & how to accept payments thru enterprise payment.& how to balance the cash draw. At-the-Elbow Credentialed (Epic) Ambulatory (IMD) Trainer & Support 3/15 to 4/15 Bon Secours Health System Hospital (Divergent); Greenville, South Carolina  Providing Training and Instruction to Front Desk @ the Internal Medicine & Diagnostics Center  Training Medical Staff on Day-to-Day Functions in unique workflows  One-to-One Training of Involving how to place intervention order sets & update the HM plan, smart phrases/smart links for progress notes and patient instructions, Scanning, and Schedule Appointments  Onsite Workflow Analysis of Front Desk Day-to-Day Processes At-the-Elbow Credentialed (Epic) Radiant Trainer & ASAP Support 1/15 to 3/15 Auburn Faith Hospital (Santa Rosa Consulting); Auburn, California  Providing Training and Instruction to Front Desk, Managers, Mammo Coordinators and Radiology Technologist  Training Medical Staff on Day-to-Day Functions, Including Transporting of Patients  One-to-One Training of Radiology Workflows Involving Order Entry, Begin and End Exams, Scanning, and Schedule Appointments  Onsite Workflow Analysis of Radiology Technician Day-to-Day Processes Credentialed (Epic) ASAP/ Cupid Trainer & Lead Support 10/14 to 10/14 Saint Joseph Medical Center (ESD Consulting Healthcare IT); Baltimore, Washington  Provided Classroom Training and Instruction to Nurses, Medical Assistants & Front Desk staff in the use of an Electronic Medical Record in the Emergency Department  Created Scripts towards Performance of Full Regression Testing in Preparation for Successful Implementation  Provided feet on the floor training to the Cardiology Department in the day to day fuctions.  Supporting Elbow-to-Elbow Resources with In-depth Knowledge of Workflows and System Configurations  Trained Providers in CPOE, Creation of SmartPhrases, Preference List, Narrators and Order Sets  Liaison Providing Translation of Issues Reported and Documented between Clinicians, Support and IT Department for Submittal into Issue Tracker  Responsible for Identifying and Reproducing Issues or Errors in Coordination with Analyst Toward Resolutions  Travel Between Training Facilitiesto Provide Classroom Trainings and Support
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  [email protected] 917.400.5716 Credentialed (Epic)ASAP/ Cupid Trainer & Lead Support 8/14 to 9/14 St. Luke’s Sugar Land Hospital (ESD Consulting Healthcare IT); Houston, Texas  Provided Classroom Training and Instruction to Providers, Nurses, Medical Assistants and Front Desk staff in the use of an Electronic Medical Record in the Emergency Department  Instructional Developer and Designer of Training Materials and Exercises Utilized During Classroom Training  Perform Training Environment Testing Prior to Classroom Training  Supported Physicians and Clinicians During Go-Live in Emergency Department Setting  Liaison Providing Translation of Issues Reported and Documented between Clinicians, Support Staff and IT Department for Submittal into Issue Tracker  Perform Workflow Analysis while Supporting, Achieving Process Improvement At-the-Elbow Credentialed (Epic) Ambulatory Trainer & Support 8/14 to 8/14 Kadlec Medical Center (Santa Rosa Consulting); Kennewick, Washington  Provided Training and Instruction to Nurses, Medical Assistance and Front Desk Staff on the 2014 Upgrade within an Ambulatory setting, including Cadance and Prelude  Assisted Providers and Nurse Practitioners in the Creation of Preference List Associated with Outpatient Prescriptions  Trained and Supported Providers in Charting Tools within Visit Navigator, Meaningful Use and SmartSets  Onsite Workflow Analysis of Provider and Support Staff Day-to-Day Processes At-the-Elbow Credentialed (Epic) Ambulatory Trainer & Support 6/14 to 7/14 NYU Langone Medical Center (Santa Rosa Consulting); Brooklyn, New York  Provided Go-Live Support for Cardiology & Nephrology Outpatient Clinics  Trained & Support Clinic Staff ATE (at-the-elbow) in Appointment Desk, Direct Admits, Visit Navigator and Lab Ordering Workflows  Liaison Providing Translation of Issues Reported by Clinicians for Submittal into Issue Tracker At-the-Elbow Credentialed (Epic) Ambulatory Trainer & Lead Support 6/14 to 6/14 AdvantageCare Physicians (Divergent Consulting); Manhattan, New York  Assisted with Coordination of Go-Live Support Scheduling of Resources  Trained and Instructed Clinic Staff on Outpatient Workflows  Trained and Support Physicians and Nurses in the Creation of SmartPhrases, Preference List and Order Entry  Provided One-to-One Training to Providers on More Focused and Efficient Workflows Credentialed (Epic) ASAP Trainer & Support 4/14 to 5/14 University of Arkansas for Medical Sciences (ESD Consulting HealthcareIT); Little Rock, Arkansas  Provided Go-Live Support for Entire Emergency Department Staff  Trained and Support Physicians and Nurses in the Creation of SmartPhrases, Preference List, Narrators, Order Entry and Codes  Provided Classroom Training and Instruction to Providers, Nurses, Medical Assistants and Front Desk staff in the use of an Electronic Medical Record in the Emergency Department At-the-Elbow Credentialed (Epic) ASAP Trainer, Inst. Designer & Support3/14 to 3/14
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  [email protected] 917.400.5716 Mobile InfirmaryMedical Center (Santa Rosa Consulting); Mobile, Alabama  Provided Go-Live Support for Entire Emergency Department Staff  Trained and Support Physicians and Nurses in the Creation of SmartPhrases, Preference List, InBasket, Narrators, and Order Entry  Onsite Workflow Analysis of Provider and Support Staff Day-to-Day Processes  Empowered to Tailor Department Workflows and Training Materials/Curriculum for Best Use of System and Department Needs Credentialed (Epic) ASAP Trainer & Support 2/14 to 3/14 Bon Secours (Divergent Consulting); Baltimore, Maryland  Provided Classroom Training and Instruction to Providers, Nurses, Medical Assistants and Front Desk staff in the use of an Electronic Medical Record in the Emergency Department  Facilitated and Organized One-to-One, Group and Weekly Classroom Training Sessions  Provided Lead Floor Support - Managed Dispersion of Resources for Successful Support Sessions  Utilized Proper Processes for Evaluating & Escalating Issues/ Resolutions  Developed Curriculum for Training of Emergency Department Staff  Liaison Between Users and Help Desk in Translation of Issue Tickets  Trained Belen Urgent Care Staff in Use of Narrators, Meaningful Use, Arriving Patients, Order Entry and Codes Credentialed (Epic) ASAP Trainer & Lead Support 1/14 to 2/14 Sutter Hospital (Santa Rosa Consulting); Novato, California  Facilitated Classroom Training and Instruction to Providers, Nurses, Medical Assistants and Front Desk staff in the use of an Electronic Medical Record in the Emergency Department  Instructional Developer and Designer of Training Materials and Exercises Utilized During Classroom Training  Tested Training Environment Contents Prior to Classroom Training Sessions  Liaison Providing Translation of Issues Reported and Documented between Clinicians, Support and IT Department for Submittal into Issue Tracker  Created Scripts towards Performance of Full Regression Testing in Preparation for Successful Deployment  Provided Workflow Focused Go-Live Support At-the-Elbow Credentialed (Epic) ASAP Trainer & Lead Support 12/13 to 12/13 Wellstar Hospital (Partners Consulting); Atlanta, Georgia  Provided Training and Instruction to Emergency Department Staff in the use of an Electronic Medical Record  Facilitated and Organized One-to-One, Group and Weekly Classroom Training Sessions  Lead Floor Support During Go-Live  Utilized Proper Processes for Evaluating & Escalating Issues/ Resolutions  Liaison Between Users and Help Desk in Translation of Issue Tickets and Their Proper Submittal into Issue Tracker  Trained and Supported in Use of Narrators, Meaningful Use, Order Entry and Codes Credentialed (Epic) CPOE/CPOM Trainer & Support 10/13 to 11/13 Sutter Hospital (Santa Rosa Consulting); San Francisco, California
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  [email protected] 917.400.5716  FacilitatedClassroom & ATE Training and Instruction to Providers on Medication Reconciliation  Trained and Supported Clinical Support Staff in Ambulatory, HIM, Stork, Cadence and ADT modules  Provided Workflow Focused Go-Live Support Surrounding CPOE/CPOM, AMR & DMR Processes  Liaison Providing Translation of Issues Reported and Documented between Clinicians, Support and IT Department for Submittal into Issue Tracker  Utilized Proper Processes for Evaluating & Escalating Issues/Resolutions Credentialed (Epic) ClinDoc, ASAP & CPOE/CPOM Trainer & Support 9/13 to 10/13 Reading Medical Center (Divergent Consulting); Reading, Pennsylvania  Performed Pre-Deployment Activation Testing & Support  Facilitated Classroom Training and Managing of Resources and Class Materials  Lead Go-Live Support  Liaison Providing Translation of Issues Reported and Documented between Clinicians, Support and IT Department for Submittal into Issue Tracker  Utilized Proper Processes for Evaluating & Escalating Issues/Resolutions At-the-Elbow Credentialed (Epic) Inpatient & ASAP Trainer & Support 8/13 to 8/13 Saint Joseph Medical Center (Santa Rosa Consulting); Tacoma, Washington  Provided Go-Live Support for Entire Emergency Department Staff  Trained and Support Physicians and Nurses on Inpatient Workflow, Creation of SmartPhrases, Preference List, InBasket, Narrators, Navigators and Order Entry  Onsite Workflow Analysis of Provider and Support Staff Day-to-Day Processes  Empowered to Tailor Department Workflows and Training Materials/Curriculum for Best Use of System and Department Needs  Perform Testing of Discharge Medication Reconciliation and Prescription Printing At-the-Elbow Credentialed (Epic) Ambulatory Trainer & Support 5/13 to 7/13 Duke University Health Systems (Optimum HIT); Raleigh, North Carolina  Provided Go-Live Support of Outpatient Clinic  Trained and Instructed Clinic Staff on Outpatient Workflows  Trained and Support Physicians and Nurses in the Creation of SmartPhrases, Preference List, Visit Navigator and Smartsets  Provided One-to-One Training to Providers on More Focused and Efficient Workflows At-the-Elbow Credentialed (Epic) Inpatient & ASAP Trainer & Support 4/13 to 4/13 Alta Bates Summit Hospital (Santa Rosa Consulting); San Francisco, California  Provided Go-Live Support of Inpatient and Emergency Department  Trained and Support Physicians and Nurses in the Creation of SmartPhrases, Preference List, Navigators, Narrators and Order Sets  Facilitated One-to-One Training to Providers on More Focused and Efficient Workflows  Trained Clinical Support Staff on Troubleshooting Techniques Surrounding Admitting, Transferring and Discharging Patients Credentialed (Epic) Inpatient & ASAP Trainer & Support 4/13 to 4/13 Good Samaritan Hospital (Advantage Consulting); Long Island, New York  Provided ATE Go-Live Support of Inpatient and Emergency Department
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  [email protected] 917.400.5716  Liaisonand Support Lead Between Support, Users and Command Center  Facilitated One-to-One and Classroom Training on Inpatient and ASAP modules  Instructional Developer and Designer of Training Materials and Exercises Utilized During Classroom and On-the-Fly Training  Trained and Support Physicians and Nurses in the Creation of SmartPhrases, Preference List, Navigators, Narrators and Order Sets  Facilitated One-to-One Training to Providers on More Focused and Efficient Workflows At-the-Elbow Credentialed (Epic) Ambulatory Trainer & Support 2/13 to 2/13 Loma Linda University (ESD Consulting Healthcare IT); Loma Linda, California  Provided ATE Go-Live Support of Ambulatory Clinics  Trained and Support Physicians and Nurses in the Creation of SmartPhrases, InBasket, Preference List, Visit Navigators and Smartsets  Facilitated One-to-One Training to Providers on More Focused and Efficient Workflows  Performed Workflow Analysis while Supporting, Achieving Process Improvements in Day-to-Day Workflows Credentialed (Epic) ClinDoc & CPOE/CPOM Trainer & Support 12/12 to 2/13 NYU Cancer Center (Santa Rosa Consulting); New York, New York At-the-Elbow Credentialed (Epic) Inpatient Trainer & Support 12/12 to 12/13 Trinity Mother Frances (Optimum HIT); Tyler, Texas At-the-Elbow Credentialed (Epic) CPOE Trainer & Support 11/12 to 12/12 Moses Cone Hospital (ESD Consulting Healthcare IT); Greensboro, North Carolina At-the-Elbow Credentialed (Epic) Inpatient Trainer & Support 9/12 to 10/12 Trinity Mother Frances (Optimum HIT); Tyler, Texas Credentialed (Epic) Ambulatory Trainer & Support 8/12 to 9/12 Parkview Hospital (Teksystems); Fort Wayne, Indiana Credentialed (Epic) Inpatient Trainer & Support 8/12 to 8/12 NYU Cancer Center (Santa Rosa Consulting); New York, New York At-the-Elbow Credentialed (Epic) Cadence/Prelude Trainer & Support 7/12 to 7/12 Norton Immediate Care Center (CSI Consulting); Louisville, Kentucky Credentialed (Epic) Ambulatory Trainer & Support 6/12 to 6/12 Presbyterian Health Care (Teksystems); Albuquerque, New Mexico At-the-Elbow Credentialed (Epic) Revenue Cycle Trainer & Support 5/12 to 6/12 Akron Children’s Hospital (Bahama Consulting); Akron, Ohio Previous Experience (AvailableUpon Request) 5/08 to 5/12  Includes Working with Several Major Hospitals and Clinics All Over the Country as an EMR Consultant with Multiple Consulting Firms  Primary Skillset Involved Facilitating Classroom and ATE Training Sessions, Workflow Analysis, Process Improvement, Full Regression Testing, Instructional Design and Managing of Resources  Targeted Audiences Ranged from Support Staff, Hospital Staff, Clinic Staff and Across Multiple Specialties Physicians
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  [email protected] 917.400.5716 Department Specialties Nephrology Cardiology Radiology Anticoagulation Otolaryngology Pediatrics Pallative Care Neurology MedSurgery Critical Care Computer Experience Microsoft Office Suites Remedy Action Request System Service Now Issue Tracker HealthStream NetLearning SharePoint Microsoft Outlook Epic Suites Pathlore LMS Snagit Editor 11 Community Involvement Big Brother Program (Brooklyn, New York) Professional and Personal References Available Upon Request