John Hughes CV

John Hughes CV

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  Career History: May 14– Present Office Manager Supremo UK Recruited on a temp to perm basis via Gap personnel my job title was sales Administrator. I was successful in obtaining a fulltime position where i have helped grow the business whilst implementing my own working procedures to help the company become more efficient within that department. My hard work and dedication have helped me to gain promotion to office manager and I have held that position since October 2015.Supremo import garden furniture for UK based Garden centres. • High volume inbound and outbound calls. • Delivering outstanding customer service in areas such as technical advice on products, new sales enquiries, stock availability to garden centres and complaints. • General Administrative duties which include processing new orders, credit claims and filing once processed. • I’m responsible for the company website and external selling website making sure all information is up to date current and processing any Curriculum Vitae John Hughes Mobile Number: 07904 881842 Email: [email protected] Address: 42 Stocking Park Road, Lightmoor, Telford, Shropshire, TF4 3QA Profile: Pro-active, driven and experienced administrator and sales person, with many skills gained in different industry sectors. I possess excellent interpersonal skills and am very people orientated. Adept at communicating at all levels, I consider myself to be approachable with a mature and professional nature. Target orientated, I give 100% effort to any tasks or challenges undertaken. I am a true self-starter with a ‘can do' and ‘will do’ attitude with strong attention to detail. I have a developed sense of urgency and work well under pressure; I particularly enjoy problem solving and trouble shooting, I embrace and often champion Continuous Improvement. I believe in always delivering the highest levels of Customer Service and thrive on getting the job done efficiently, And continuously seek to improve upon past successes. I am currently seeking employment where I can utilise my skills and draw upon my experiences, whilst also actively improving and developing myself further. I welcome new challenges and I am keen to progress my career using elements from the customer service, sales and administration arena. Key Skills & Experience: • Excellent communication and interpersonal skills • Strong sales & negotiation skills • Excellent customer service and administration skills • Experienced in up skilling & improving performance • Target orientated and self-motivated • Advanced computer skills • Won various awards both personally and as part of a team • Written and delivered in-house Personal development programmes • ‘Hands on’ managerial style • Versatile in working with bespoke operating systems
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  orders which comethrough on a daily basis. • I make sure all garden centre’s shipping containers are tracked from leaving Asia to port in the UK whilst making all in house departments and garden centres aware if any delays occur. • I manage the spare parts department, duties include picking, packing and all despatches. I have to make sure that all spare parts are in stock all year round and ordering new parts in preparation for the new products coming in for the next year. • I plan and liaise with the shipping agents for all warehouse containers coming into the facility working around the company’s overall delivery schedule for the course of the season. • I utilise my sales skills on a daily basis negotiating sales of excess warehouse stock and also selling container volumes of garden furniture at the annual Solex exhibition • I’m responsible for sending invoices and chasing outstanding debt with garden centres. • I’m also responsible for all company purchasing whilst sourcing the best suppliers and obtaining best rates at every given opportunity • I have some light HR duties which include Interviewing candidates and disciplinary procedures • I manage a team of three staff members making sure they are adhering to company procedures and are effectively managing their daily tasks and working day. Key Achievements: • Project managing the office refurb from start to completion. Moving all staff members to new temporary office whilst not allowing customer service levels to suffer, managing all tradesman and bringing to completion on schedule July 13 – April 14 Accounts Administrator Proactive Personnel Recruited on a nine month contract to cover maternity leave to work within a busy accounts department. Jones and Hampton Ltd are a well established property maintenance company. • Answer phone calls, raise purchase orders, transfer calls via telephony system. • Check suppliers invoices match purchase orders reconciling net, VAT and gross figures. • Balance figures through excel and transfer through sage on agreed. • Process credit notes and adjust purchase order. • Liaising with suppliers and account managers with regards to invoice queries. • Filing invoices in accordance with data protection procedures. • Dealing with disputed invoices in a timely manner. • Reconcile supplier statements. • Archive supplier invoices to remittances once paid. Reason for Leaving: End of contract Aug 12 – April 13 Transport Coordinator Extra Personnel Recruited on a long term contract to co-ordinate the transfer of all Aga products
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  to the distributionsite. • Creation of all documentation in relation to all shipped products. • Processing of returns paperwork working in accordance with audit Procedures. • Stock control of all returned cookers for either rework inspection or scrap including keeping up to date and accurate records for audit purposes. • Processing credits to customers on a bespoke software program • Maintaining stock management of warehouse. • Email of daily shunt reports to distribution hub. • Dealing with enquiries from distribution hub and onsite. Key Achievements: • Being able to maintain and manage a heavy workload in a busy and very demanding role. Reason for Leaving: End of contract Oct 11–Jan 12 Subscriptions Administrator (Interim) Extra Personnel Recruited as a subscriptions administrator and to be the first point of contact within The British Psychological Society. • Processing payments: credit/debit cards, cheques and processing and setting up direct debit instructions • Advanced knowledge of The BPS grading structure • Expansive use and knowledge of Microsoft office suite • Dealing with incoming post Completion of multiple daily intake reports excel based spread sheets • Monitoring of the subscriptions and queries mailbox system • Dealing with high volume Incoming and the completion of outgoing calls • Query resolution • Processing of applications • Mail merging documents • Adhoc duties as and when required Key Achievements: • Being able to work within and office driven environment Reason for Leaving: End of contract Feb 08–Aug 10 Pensions Administrator (Temp to Perm Contract) Windsor Life Recruited after the Tomorrow acquisition purchase to deal with all aspects of administration within the pensions and life product sector. • Issuing Pension Projections • Furnishing policy holders and financial advisors with pension and life product values • Distributing Product details and information in accordance with financial service regulations • Free format letter writing • Working in a target driven environment • Answering High Inbound calls on daily basis • Improving performance through coaching and mentoring team
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  members • Implemented apersonal development programme for existing staff and new starters, • Adhoc duties as and when required Key Achievements:- • Part studied for the certificate in financial planning (CF1) • Consistently achieved KPI’s • Implementation of the personal development programme which was rolled out across all sites within the Admin Re organisation. • Winning awards for my working performances Reason for Leaving: Personal Trauma Jan 07–Feb 08 Business Analyst / Customer Services (Temporary post) Christian Salvesen & Goodyear Dunlop Recruited on a temporary basis to undertake the role above for Christian Salveson to report daily findings on delivery failures within the tyre industry During my time within the organisation I made a departmental move to the Goodyear Dunlop contact centre My main duties were for both roles were: • Create detailed reports from information from various sources • High Volume outbound calls to third parties • Attendance of daily senior management meetings to report my findings and give detailed explanation of results • Dealing with a high amount of incoming calls • Excellent working knowledge of their bespoke software system • Working effectively and efficiently in a timely manner to achieve the highest results in a set period of time • Adhoc duties as and when required • Key Achievements:- • Being able to work under pressure and obtain business critical information within a set agreed time limit Reason for Leaving: Relocation Education/ Qualifications: 1997 - 1990 6 GCSE’s Stirchley Upper School