John N. Lewis - Resume - Public
- 1. JOHN NELSON LEWIS JO NO [email protected] SUMMARY Over the last 15 years, I have had the opportunity to work as engineer and manager across all types of software development environments, from start-ups too multi-billion dollar companies. I have also learned a number of lessons around how to effectively take a software service from design, through effective testing, and into a stable application lifecycle. I understand the importance of adopting the correct methodology for an organizations development efforts. I know how to build the proper environments to ensure that the software being developed is vetted properly as it goes through the necessary testing tiers. I have worked successfully in the past across multi-regional and culturally diverse teams where communications can be challenging with time zone and cultural differences. Project challenges can grow when an organization has projects involving HIPPA, PCI or Government related compliance efforts. Often p rojects such as these need to be tempered with clear expectations, patience on both sides and quorum of key stakeholders on major decisions. I am passionate about tackling challenges where appropriate whether they be process or technology driven, and finding the right solution for the customer. More recently I have been working on a number of projects involving open source communities as well as larger enterprise efforts involving complex on-premise analytic environments migration to hybrid cloud environments that take advantage of IaaS and PaaS offerings. I currently maintain a set of publicly available tools for Azure on Git as well as few other places. These tools are being developed to automate workflows involving Azure PowerShell and configuration management through Chef or Desired State Configuration (DSC). Configuration Management tools are critical components for DevOps regardless of whether the environment is Azure, AWS or On-Prem. Hybrid cloud scenarios will be the reality most organizations face in the coming years as folk’s transition to cloud infrastructure. I also enjoy contributing to the Azure cloud knowledge base by publishing on LinkedIn, with articles covering all of the aspects of the tools I have built and lessons learned. These articles cover subjects ranging from SharePoint SSO, to the Value Dev/Ops can provide to your organization. There are lessons learned around technologies such as, Application Insights, Data Factory, Azure Resource Manager automation and deployment, and tips for easing some of the pain points in Azure. EXPERIENCE 4/1/2015 TO CURRENT Avanade Seattle, WA CLOUD ARCHITECT/ENGINEERING MANAGER ROLE Hired to work on the building, maintaining and deploying the Accenture Cloud Platform Hybrid platform environments for all Azure interop. This involved architecting both infrastructure On -Premise and Azure cloud components in order to provide pre-production and production environments for the platform to run in. I managed to SME’s who maintained the environment and assisted development teams with improvements in the release process, source control implementation as well as automation. Our team supported roughly 120 development folks that developed the PaaS micro services implemented as part of our cloud platform. We also supported Windows 2012 R2 On-Premise environments leveraging Hyper-V, SCOM, and VMM for provisioning virtual resources in a customer’s data center. ACCOMPLISHMENTS Drove supportability and product improvements with Microsoft to better ensure the stability of t he product we were building on top of Azure Implemented multi-tiered release environments in conjunction with continuous release process and agile development process by leveraging TFS and Octopus deployment software. Drove supportability and product improvements with Microsoft to better ensure the stability of the product we were building on top of Azure Architected cloud infrastructure vision for Azure Hybrid Cloud service offering . Implemented architecture to provide full Azure based provisioning system for ACP.
- 2. Reduced cost of the platform by leveraging less expensive components through more robust architecture by 70% of initial platform implementation. Cost savings extended to all environments in the project. Chef HA implementation and architecture to manage cloud-based virtualized infrastructure for configuration management and compliance reporting in conjunction with DSC PowerShell interop. Architected IaaS Share Point 2013 HA Farm in Azure with SSO integration to On -Premise Infrastructure. Automated deployment of SharePoint 2013 staging and testing tiers in Azure via ARM-based templates. Windows 2016 Nano Server adoption and migration in conjunction with DSC (Desired State Configuration) implementation. Migrated large complex infrastructure made up of open source platforms (Nagios, Horton Works, Cloudera, Chef, SQL, Exchange, AD) and Microsoft based OS’s deployed in secure data center environment to Azure. Built automated deployment process leveraging Azure Resource Manager and PowerShell that provided zero touch deployment capability for the entire environment in Azure. 2/1/2015 TO 4/1/2015 ServiceNow Kirkland, WA CAPACITY MANAGEMENT ENGINEERING LEAD ROLE Hired to support improvements in forecasting capacity management for the company’s cloud. ACCOMPLISHMENTS Architecting additional automation on the ServiceNow platform to handle asset lifecycle management tasks over the lifecycle of the asset. Built sustainment model for hardware forecasting future demand of customer utilization on Service Now. Determining capacity hotspots via reporting and eliminating where possible through increased visibility from reporting and metrics introduced to mitigate capacity issues. Growing and maturing the overall capacity management process by developing more automation an d configuration managed via chef/puppet. 7/1/2006 TO 11/1/2014 Microsoft Redmond, WA SENIOR SERVICE ENGINEER/SITE RELIABILITY ENGINEER ROLE Hired originally to run large scale web services within Windows Live I worked as a front-end engineer in the Windows Live group for my first 3 years at Microsoft. I then moved to the Microsoft Operations Center where I ran the infrastructure for the MOC and acted as tier 3 support for Microsoft-wide impacting outages. My last role at Microsoft was supporting and extending the visibility development teams have during application development through the use for application performance management based tools w ithin the Engineering Excellence division. ACCOMPLISHMENTS Technical engineering lead for production web services with several million end users and SLA uptime expectations of 99% +. Architected and deployed highly available SharePoint 2010 farms to suppo rt Operations Center. These farms leveraged SharePoint components such as Business Data Connectivity and info path to create custom UI pages leveraged for Crises Management. Tier 3 Incident management engineer for all Microsoft internal and external services, managed all major outages for the Microsoft Operations Center for several years. This involved solving complex network and large scale server outages across multiple data centers in real-time as well as post mortem process to ensure the problems do not occur again. Dev/ops - Developed and implemented data collection and analysis systems across several thousand servers in conjunction with System Center products to enhance and extend the visibility Dev/Ops has into live site both in the cloud and on-premises. Managed and delivered numerous internal and external MS products, through full product lifecycle and across disparate teams. Assisted in development of internal security and automation tools leveraged across numerous teams. Provided program management of service hardware delivery and asset needs year over year. Architected both enterprise ‘On-Premises’ solutions as well as cloud-based solutions in hybrid scenarios
- 3. Managed Scrum and Kanban Agile Delivery methodologies across dev/ops teams Designed and implemented data science repository for the Microsoft Operations Center with reporting and real-time metrics ‘Huds’ (Heads up Displays) on mission-critical infrastructure components. 3/1/2006 TO 6/1/2006 Nordstrom Seattle, WA SENIOR SYSTEMS ENGINEER ROLE Joined CDT-IT engineering team as senior engineer on a team of 4 other engineers. Our engineering team owned PCI Compliance for Nordstrom as well as all Corporate RAS/VPN access. We also administered the VMware infrastructure (around 4k SAN based VMs) and the SharePoint Intranet sites. ACCOMPLISHMENTS Management of Nordstrom PCI compliance infrastructure and controls including administration of ISA and Checkpoint Firewalls. Management of SAN based VMWare infrastructure hosting several thousand virtualized servers. Implementation and management of Share Point 2007 farm hosting internal LOB sites Ownership of RAS (Remote Access) CISCO/RSA based solution for companywide remote access. Deployed and managed SharePoint 2007 Farm leveraged by Nordstrom’s IT for workflow and asset management. 10/1/2005 TO 2/1/2006 Univar - Chempoint Bellevue, WA SENIOR CONSULTANT – TECHNICAL ARCHITECT ROLE Contracted through Murphy and Associates to implement ISO compliance standards as well as to assist in overall management architecture of the forward facing websites and systems at Chempoint. ACCOMPLISHMENTS Design and implementation of ISO 9000/17999 Policies organization-wide in conjunction with on-going audit and compliance framework. Restructure and extension of Active Directory implementation to support multi-site replication and high availability across WAN to multiple GEO locations. Design and Implementation of TEST/DEV virtualization environments with self-provisioning and checkpoint capabilities for both VMWARE and Virtual Server 2005 technologies. Custom development and integration of Share Point 2003 portal infrastructure with location aware application and presence integration in call center environment to provide better internal communication and escalations processes. 1/1/2005 TO 10/1/2005 Avalara Bainbridge Island, WA DIRECTOR OF INFORMATION TECHNOLOGY ROLE Deployed both Corporate and Co-located production environments in order to support Avalara v.1x Tax Software. Implemented Compliance for ISO 17999. ACCOMPLISHMENTS Responsible for installation, upgrades and support of entire core IT infrastructure. Responsibilities included backups, server and client support, network access, mail, and intranet, PBX & Voice Mail. Managed and maintained ‘production’ web services environment in level 3 security data center facility. Implemented clustering and failover topologies for high availability and disaster recovery purposes. Responsible for support of 100 end-users consisting primarily of .Net development team members. Responsible for maintaining and extending remote development capabilities through team operations and thin client web-enabled applications. Deployed several enterprise-level web services application utilizing .Net 1.1 framework internally at Fisher datacenter. Implemented standardized hardware platforms in conjunction with ‘Image based’ operating system delivery infrastructure using ADS (Automated Deployment Services) and SMS (Systems Management Server) technologies.
- 4. Responsible for defining Risk Analysis and Risk Management processes in conjunction with MS Share Portal 2003 based Risk Management Site. Implemented and maintained systems administration best practices as defined by Microsoft Patterns and Practices enterprise frameworks. Implemented emerging technology solutions including virtual server and workstation technologies (MS Virtual Server 2005 and VMWARE Workstation 5.0) to be utilized in quality assurance, regression testing, and platform demonstrations. Instituted policies and procedures as defined by ISO 17799/9000 information technology standards. Implemented audit and inventory management Systems Company-wide by deploying MS Systems Management Server in conjunction with MS Operations Manager 2005. Allowed up to date device management and inventory management on as needed basis. 2/1/2003 TO 12/1/2004 Qualifacts Seattle, WA SYSTEMS ENGINEER/ADMINISTRATOR ROLE Deployed development environments for start-up and managed numerous physical and organizational changes over the 3-year period. Acted as implementation engineer for HIPPA compliant software environments at the customer’s sites. ACCOMPLISHMENTS Responsible for installation, upgrades and support of entire core IT infrastructure. Responsibilities included backups, server and client support, network access, mail, and intranet, PBX & Voice Mail. Corporate environment included over 200 Windows NT/2K/XP clients, 50 Windows NT/2000/2003 servers and co-location platforms. Responsible for support of 100 end-users consisting primarily of .Net development team members. Responsible for maintaining and extending remote development capabilities through tea m operations and thin client web applications. Implemented enterprise level HIPAA application utilizing .Net 1.1 framework both internally on datacenter, and at multiple state-wide customer sites (The State of Idaho and the State of Ohio). Supported 50 remote users with VPN, RPC-HTTP, RDP (remote desktop protocol), SPS 2003 (Share Portal Server 2003) and other remote access tools. Created and maintained Norton Ghost images for workstations and laptops specific to development, QA (Quality Assurance), BA (Business Analyst) and project management business roles. Responsible for writing SOP (Standard Operating Procedures) & Test Scripts. Implemented and maintained systems administration best practices as defined by Microsoft Patterns and Practices enterprise frameworks. Implemented emerging technology solutions including web based project management tools, web portal technologies, virtual server and workstation technologies, SCM solution, Active Directory/LDAP SSO (single sign on) technologies and various other platform/technology solutions. Instituted SCM (Change Management) and Build automation processes for enterprise application development according to Microsoft Best Practices guidelines. Implemented Virtual Workstation technologies including VMWARE and Virtual PC across the organization in both development and QA environments. AWARDS MICROSOFT Redmond, WA AWARD 2008 – One Team - Awarded for cross team collaboration in the development of automation solution for both large and small scale services. 2011 – Site Up Award - Awarded for the development of early detection outage and reporting platform. 2012 – Bright Idea’s Award - Awarded for implementation of automated incident management platform.
- 5. REFERENCES AND ADDITIONAL INFO References are available on request. Some references are available on my LinkedIn profile. LinkedIn also has articles I have published around information technology. Additional Information on John Nelson Lewis LinkedIn: https://www.linkedin.com/in/johnnlewis Beyond: http://www.beyond.com/776CFE30-BF9B-4FF2-A1C6-8ADFA2EBCFA0’ Git: https://github.com/JonosGit