JohnEGaryPMdetails2015
- 1. Resume of John E Gary Raleigh, NC 919-931-6171 [email protected] Job Related Summary: 15+ years of experience in Project Management. 6+ years of experience in Data Center/ Server Systems migrations. Proficient with SDLC Agile, Scrum and Waterfall methodologies. 15+ years of experience with databases - including SQL Server, Oracle and Db/2. Proficient with MS Project. PMP Certified. ITIL Foundation Certified Candidate’s location: Raleigh, NC. Excellent communication and interpersonal skills. Summary: Certified Project Management Professional, specialized in e-Business Transformation projects. More than 15 years of experience in delivering solutions to resolve unique business challenges. Skilled in strategic planning, client relationship management, system management and infrastructure knowledge management with a successfultrack record for meeting deadlines, budgets and goals that generate revenue for business. Experienced in MS Project, Outlook, Lotus Notes, SharePoint, Visio, KCS, Db Symphony, Windows 7, WebEx and MS Office Suites to facilitate team collaboration and stakeholder communications. Expertise in transformation initiatives with executive leadership from business and IT management in the IT Infrastructure and Consulting Services areas,Continuous Service Improvement Programs (CSIP). Led test planning and project execution activities with clients for Secure Virtual Desktops on Demand for test execution, defect reporting & communication of status/metrics to stakeholders. Expertise with Db/2, SQL, PL1,Rexx, Notes Script, C++ on using client server techniques. Selected Accomplishments Project managed the implementation of an SAP Online Invoicing system for Real Estate Division, Wal-Mart, ISD. Lead teams to develop an online invoice application that interfaced with SAP to produce a service sheet and invoice for payment in SAP. The solution removed the manual calculations of retention percentages and apply retained dollars to a retention GL account for all retained dollars Led Cross function teams with the implementation, training and start up of the DatatelColleague Information System (CIS) to 58 Community Colleges to completion on schedule and budget. Monitored, tracked,and reported project state utilizing Project Management waterfall life cycle workflow. CIS was a mission critical Enterprise Resource Planning (ERP) solution used across the Colleges to support the tracking of student-centered learning, curriculum, course registration, financials, transcripts, management decisions, accountability to internal and external constituencies, and administrative and educational support operations through a flexible, seamless electronic network that resulted in 25 percent cost reduction in administration and increased productivity. Managed a $25 M broadband network upgrades for the Community Colleges of North Carolina. Worked with Project Sponsor to create business case to provide colleges with 100 MBPS and Giga BPS bandwidth service to utilize distant learning and video conferencing technologies. Analyzed each college needs of broadband connectivity associated with distance learning needs. Provided coordination of the overall project activities, identified resources needs,fiber installs, service availability dates,bid approvals, construction work plans, network testing and facilitated process improvements that assured all processes were followed. Worked jointly with the Executive Leadership team and Delivery Project Executives to
- 2. development an integrated solution utilizing iterative processes (AGILE Methodology) to represent the entire project scope of work. Designed the layout and workflow for the Re engineering effort of the North Carolina Community College Systems Official Communications web site on policy and guidance. Led team in review and analysis of project requirements, Obtained user inputs and functional specifications during process design, managed team work in development, code, build and test activities to pilot the site implementation to the Colleges Presidents. Produced and managed process documents for a new Project Management Office Developed financial tracking procedures and forecasting review process on a $60 Million project Led the rollout and support services for 3600 workstations with over 400 configured packages and over 200 servers on a Data Center transition involving moving mainframe and server workload from Nissan’s IT environment to IBM’s . Led requirements analysis and schedule for re-engineering of a mail base mainframe reporting application to Lotus Notes Domino/Web electronic solution, which affected cost savings of $340k per month in postage and handling by receiving reports on-line rather than by mail. Technical Skills: Web Hosting (Virtual Private Cloud), Vendor Management, Experience on Windows, IIS, Inet, Websphere,JBoss,AEM and ,CQ Content Management environments. EMC’s Avamar, Isilon, VMAX, and HP Symmetry, Data Domain Network Access Storage and Storage Network Access systems, Team Connect, MS Project, MS Offices Suite, WebEx, Windows Configuration, Virtual Machines, Citrix and ISEC. Education: Project Management Masters Certificate,George Washington University, Washington, DC, 2002. Bachelor of Science Degree,Business Management Information Systems, Ramapo College of NJ, Mahwah, NJ. Certification: ITIL Foundations Certification, 2007. PMP Certification, Project Management Institute, PMI. Infosys - GlaxoSmithKline - Global Digital Services – Cary, NC Service Delivery Manager July 2015 – Present Manage Global Team in the support and management of day to day operations, hosting systems and services including: Web Hosting, DB Support L2 and L3 Application Support, Change Management, Incident management, Problem management governance, offshore coordination, customer relations, vendor relations and hosting admin support. Have oversight over employees involved in the delivery process and holds employees accountable for carrying out the required processes and tasks Lead and manage internal system readiness, service request, interfaces,reports, and testing in support of over 1600 web sites. Delivered standardization for improve delivery quality and process for common activities: Incidents/Request Prepare comprehensive supporting plans in the areas of quality control, risk management, and change management Coordinate with various stakeholders and team members to discuss alternative solutions Manage scope, resources,timelines, costs,quality, communication, and procurement. Infosys, Financial Services – Visa - Foster City, CA December 2014 – July 2015
- 3. Project Manager US Led system development migration project for the Banks Global Exposure Systems GEMS to a Java Application Platform. Met with global teams in the planning, design, build, test and deploy upgrades to 2500 files, 261,000 lines of code, Upgraded Web Logic Server (10.3), JDK 1.6, Maven, Google Web tools, Guice and Oracle Coherence. Managed project thought promotion to production for the Collateral Management Unit. Managed project milestones, budget, status, risks and issues. Used PPM Clarity to report project status and track project performance. Expertise in Waterfall, AGILE, and Iterative workflows, MS Project MS Visio, MS SharePoint and collaborations tools. Orchestrated Data Masking for Development and Testing environments to secure customer information. . Manage project plan for quality, timeliness of design, build and implementations of work product for the Visa Account. Lead requirement reviews, analysis of architecture and designs, estimation, staffing, and risk planning for enterprise solution. Fujitsu America, Inc Program and Project Transition and Transformation Services August 2014 – October 2014 Sr. Project Manager Led Desktop End User Services Transition plans from Brookfield Power US Holding American Co, to Fujitsu Gathered resource to define work streams,Authored Project Charter,Coordination of Skill Transfer,Asset discover, due diligence, purchase hardware via procurement, Managed procurement of servers for scalability to client sites, Coordinated server and ITCM installs and network support service for Audio Video Conferencing, Remote, and dispatch Desktop Support and Field Engineering services. Managed support services including Software Packaging, Image and Patch Management,ITCM, SSCM. Symantec, PC Antivirus and Malware,Citrix, RSA Security management, VIP Support. Platform Engineering, Mobile Managed Devices, Led Knowledge Transfer sessions with technology teams to ensure operational readiness with approved Operations Procedures Manuel. Extensive use of MS Project,SharePoint, MS Office Suites, Visio and CA Clarity. HCL America Global Delivery Delivery Center - Deutsche Bank,Cary, NC October 2012 – August 2014 Project Manager Provided setup and service support oversight and guidance to Global Service Desk Support Operations for Deutsche Bank Infrastructure tools and service support. Monitored, tracked service availability and resource allocation for service calls. Responsible for all customer client communications. Acted as single point of contact for each project request engaging in Secure Desktop on Demand Virtual Machine Service. Worked closely with cross functional technical teams to provide client friendly reports. Interface with all company roles in delivery of the project, DBras,Build Team, Capacity planning, Global change management , IT Security, Profiling and recertification/retirement Admins. Directed teams using SDLC waterfall, Iterative and agile process Managed team of 6 Project Managers in PMO for every aspect:SLA’s, RFPs, Service Request, Builds, Dbras, Coordination, profiling for the end to end SDOD Service Delivery, Oversee the projects management of the end to end rollouts of Secure Desktop on Demand (SDOD2) virtual services globally for bank personnel. Wal-Mart, Bentonville,AR July 2011 - September 2012
- 4. Project Lead ISD Corporate Systems Program Management Accountable for managing medium to large complex projects using an sdlc and creating lifecycle deliverables including detailed project plan, risk and issues management to ensure project goals are accomplished using IT industry best practices. Responsibilities: Led cross-functional team though project initiation to implementation of an SAP Online e-Invoicing solution for Walmart Real Estate Division that automated processing from purchase orders to payment in SAP. Transition project from waterfalldevelopment to agile methodology to begin construction phase that accelerated schedule and reduced cost. Project managed enterprise wide RSA Archer system upgrade. Formed upgrade plans for IT Infrastructure including: Windows, IIS, GRC, Load balance and SQL databases and storage for virtual and physical systems, Led Infrastructure upgrades for development, lab, certification and production systems environment., Provided the coordination, setup and implementation of a new Incident Management System with 3rd Party Cloud Computing hosting provider Global Alert Link in support of Emergency Management Office support using GIS technologies. Developed work plans, schedule and budget in a highly matrix environment. Extensive used of Clarity, Workbench, MS Project, Visio and MS Office suites to facilitate team collaboration and stakeholder communications. Provided Clarity Executive level Dashboard Metric Reports reflecting program sustainability. Past Start date/Finished Date, allocations of resources, unapproved hours, unfiled roles and ETC/ Allocations. Produced project status reports for weekly review of milestones, issues, risks and work efforts on projects assigned. Information Technology Operations - Biogen Idec,RTP, NC April 2011 - July 2011 Project Manager Responsibilities: Drove information technology operations infrastructure transition projects in accordance to business goals and objectives. Led Data Center consolation efforts in the data center / networks, stacking and racking, hardware,storage,backups , databases setup and implementation of EMC’s Avamar,Isilon, VMAX, Symmetry, Data Domain Network Access Storage and Storage Network Access systems for company divisions. Facilitated the execution of data center projects through the IT functional resource and strategic application platforms requiring high performance computing. Overseen the execution of project deliverables while obtaining outstanding customer satisfaction. Capital One, Richmond, VA September 2010 - March 2011 Project Manager - E-Commerce Digital Computing Responsibilities: Led team on single sign-on user id cleanup migration with online banking and credit card services. Utilized project management skills and expertise to rapidly produce risk management plan including the assignment of recovery priorities, recovery time and point objectives. Developed roadmaps, detail project plans with input from core teams. Created statement of work, business case, project goals, required resources,work breakdown structure,schedule and conducted meeting. IBM Corporation, East Fishkill, NY April 2010 - August 2010 Infrastructure Project Manager Responsibilities: Led technical support groups in the hardening of Information Systems Controls (ISEC) compliance for the Equifax Data Center Account managed by IBM. Directed cross function teams in gap remediation and change management. Produced project schedule, project plan definition reports and presentation layout reports to executives with weekly status updates with Information Security Controls (ISEC) Implementation progress. Utilized Rational Portfolio Manager Tool to build views of WBS, project schedules and team work. Applied PMI and IBM methodology to track, monitored and report milestones and deliverables to ensure worked completed by deadlines.
- 5. Used MS Excel and MS Project to develop executive level reports that illustrated project status and statistical significant of work results and earned value metrics. Provided coordination of lift and shift network infrastructure in Data Center Relocations on the Equifax Account. Led multi discipline global teams in the assessment and remediation of over 400 multi platform servers and network devices. Spearheaded process adjustments to close gaps in process and technologies. Utilized Excel to develop executive level reports that illustrated project status and statistical significant reports of work results and earned value metrics. Freelance IT , Inc, Raleigh, NC December 2008 - April 2010 President Responsibilities: Formed IT Consulting Firm – Managed projects that defined client needs and developed technical solution to meet customer objectives. Partnered with Datastaff,Inc on request for proposal for business impact analysis/risk assessment. Gathered information from key business administrators to conduct impact analysis and risk assessment for 12 business units. Directed overall strategy for engagement for conducted Business Risk assessment of the college’s current use of the DatatelColleague system and identified areas of improvement. Presented business impact assessment proposal on disaster readiness, points of failure resulting from unplanned disruptions and disaster scenarios that can affect CPCC as wellas points of failure with process, human and technology. Produced website security metrics using Excel Pivot function from Server tables accessible via the internet. Utilized project management skills and expertise to rapidly produce risk management plan including the assignment of recovery priorities, recovery time and point objectives. NC Community College System Office, Raleigh, NC September 2006 - August 2008 Business Technology Analyst/Project Manager Responsibilities: Project managed the implementation and coordination of plans and schedules for the work of the vendor teams, Information Services, other System Office staff,including change management, risks and issues across the Agency. Produced Metrics for Decision Making Life Cycle on all projects in the PMO. Utilized development and Waterfall lifecycle methodologies to manage business requirements. Led PMO for the establishment and completion of all metrics contained within the Administration portfolio of projects. Created and disseminate metrics across the Agency Knowledge, skills and abilities includes: o Expert with the State of North Carolina Project Portfolio Management (PPM) tool to setup, review, update, track and report project implementation and operation and maintenance cost for project assigned. o Extensive use of MS Excel and MS Project to develop, track and report monthly and quarterly year to date project financials, including implementation and maintenance and operational costs. Expertise with MS Office Suites and Moss SharePoint Services, Outlook and Novell to provide documentation and communicate overall project activities to stake holders. Led team in project the development test and implementation of the DatatelColleague (R17) College Information System (CIS) to 36 Community Colleges. The project completed on schedule and within budget. Worked with college teams, system office staff,I/S team and vendors to establish plans for meeting project goals and milestones. Gathered and defined project requirements, defined functionality, support infrastructure, developed schedule, scope,budget, forecast,client relationships, risk and change management to implement solution. Prepared monthly executive level status reports to stakeholders. Extensive use of MS Project, Excel, SharePoint, Novel, MS Access and MS Office Transformed the CIS Help Desk into Service Desk incorporating the ITIL Framework. Implemented Incident Management, Change Management, Release Management and Problem Management processes with to CIS Service Desk Defined developing and coordinating release mgmt, change management plans for the implementation of new releases,including modifications and Fix and Maintenance
- 6. Managed a $25 M broadband network upgrades for 58 Community Colleges of North Carolina. Worked with Project Sponsor to create business case to provide colleges with the necessary bandwidth to utilize video and distant learning educational technologies. Analyzed each college needs of broadband connectivity associated with distance learning needs. Wrote Request for Proposals (RFPs)and led review for Bid solicitation in conjunction with the States Procurement Office regarding 100 MBPS and Gigabyte Bandwidth Network services as required at the college’s location. Managed connectivity tests to Internet, servers and mainframes. Set up and established payment schedules and day to day operations. Interfaced and Telco service providers and provided coordination with NCCCS,State agencies vendors and other partners that built successfulproject team relationships. IBM/Nissan/Capital One Bank, RTP, NC October 2005 - September 2006 Project Manager - Enterprise Data Center Technical Environment: Z9 mainframe, 9037 sysplex timers, 2150 and DB8100 DASD,Escon Tapes,Tape Automation and IBM Geographically Dispersed Parallel Sysplex (GDPS) Global Mirroring Responsibilities: Project managed a team of Project Managers in the service delivery and support services for 3600 workstations with over 400 configured packages and over 200 servers Nissan IT Department. Led project teams to move all mainframe and server workload out of Nissan’s environment to IBM’s. Migrated workload to IBM, define the procedures to provide the installation, maintenance, testing and support of end user devices including workstations, desktops, laptops, kiosks, network printers, approved peripherals and supported software as defined in the Nissan standard hardware and software lists. Developed roadmaps, detail project plans with input from core teams, created statement of work, business case, project goals, required resources,work breakdown structure,schedule and conducted meeting. Experienced in Global Resources or Client Image Services. Technology focused on included, MS SMS, Network,WAN, Windows 2003, IIS, BITSSQL200 w/SP3, Active Directory. Capital One Enterprise Data Center Transition – Track Project Manager on Data Center Move - Provided the coordination for the setup and floor space along with refresh hardware that included disks and tape storage. Embraced Project Management methodology and structure required determining and document deliverables, Identify members of the project team, determine project requirements develop communication plan and obtain approvals to execute plan. Developed detail project plans with input from core teams, conducted meeting for MVS Track. Using Global Data Disk Memory (GDDM) Technology. Managed escalations, program issues and risks for projects assigned. Provided meeting minutes and progress reports on all meetings. RBC Centura Bank Rocky Mount, NC August 2005 - October 2005 Project Manager Contractor Responsibilities: Implemented COTs (Fidelity Director) for RBC Centura Bank Support Center for over 130 mortgage representatives. Worked closely with programmers, network service personnel to ensure proper testing and circuit bandwidth to meet customer needs and network configurations. Led multi disciplined teams in the development for upgrades to Primary Payment System (Vendor application) for Loss Detection Dept. Produced high level project design plans that documented the network topology and project objectives, produced detail project plans that described how the application would be built, tested and implemented for to hand over system to production. North Carolina Department ofPublic Instruction, Raleigh,NC May 2004 - December 2004 Project Manager Responsibilities: Served as Project Manager for Enterprise Program Management Office: Managed large scale projects, including gathering, validation and approval of technical requirement and launch. Led multi disciplined team in developing and deploying business solutions. Followed the Software Development Lifecycle (SDLC) methodology Overseen all phases of the project including design, development and project testing while conducting business accordingly Conducted reviews and assessments on project progress that included adherence to project plan and goals.
- 7. Monitored results against established timelines, deliverable, task and dependencies and associated technical specifications. Authored project charters,led kickoff meetings, developed detail project plans, WBS and budgets that met established time frames and funding limitations and staff availability monitored and tracked project actives for accuracy and completeness. IBM, 4400 Silicon, Dr RTP, NC July 2000 - April 2004 Project Manager Software Group - Global e Business Transformation World Wide Operations. Responsibilities: Managed technical service requests and request for proposals (RFPs) from concept to rollout in support of IBM Software Group Brands. (Lotus Notes,Web Sphere Db/2 and Pervasive Computing products and services). Drove the Business Management Operations Processes (BTOP) for the development and process improvement of the e-Business hosting governance model and Global Web Architecture Board for the coordination, monitoring, controlling and review of the work with respect to their conformity to agreed technology and architecture standards and objectives. Followed Software Development Lifecycle (SDLC) methodology to gather requirements, design system, build programs, test and install and monitor overall lifecycle. Project managed development and deployments of WebSphere Portal applications and search engine technology. Implement Java Servlet technology with Single Sign on functionality to detect whether a user was previously registered for an offer and routs them around the registration if they have. Implemented XML to work with J2EE, JSPs,Linux’. The benefit to the customer was to eliminating unnecessary information while noting the user’s traversal while reducing loss of potential leads because of registration. The XML reduce cost by using the same data in multiple views without having to hardcode templates. Technologies used included J2EE, PHP and MySQL, IIS/AS400 and MS Office Suites. Expertise with the implementation of both COTS and customized applications. Project managed Complex Ethernet Rollout Conversion and Voice over IP on existing cable system that supported 1500 users in three IBM sites. Managed IP addressing and subnets for pervasive computing. Provided support for 802 EE Standards. Developed project scope, deliverables, schedule price and risk to completion. Project included 200 Wireless clients, 250 CISCO Switches. Completed project on time within budget. Managed a large scale enterprise SAP Software Fulfillment system migration using Customer Value Relationship (CRM) methodology that consisted of developing sets of applications, with appropriate IBM and non-IBM software products. Technologies used included: JavaScript, Web logic/Web sphere Eclipse, SAP,DB/2, MVS, C++, S/390 Hardware and Software. This project was designated as a corporate top priority (#3) business process initiative, to gain competitive advantages in workload pricing “Quote to cash” process and tools for S/390 software. Infrastructure/Web/Notes Analyst - Project Manager October 1998 - July 2000 IBM, RTP, NC PersonalSystems Group Network Client Infrastructure Web Farm. Responsibilities: Provided IT Support for organization for gathering and processed customer requirements and RFPs for intranet, internet and extranet web services from promotion to production. Authored functional specification and translated requirements into technical solutions. Responsibilities included extensive use of Waterfall methodology to gather requirements, design system, build programs, test and install and monitor overall lifecycle Performed web performance monitoring to ensure service levels met. Led architectural team efforts with load balancing and capacity planning for solution requirements. Led software integration test and move to production efforts for IBM. Software fulfillment project using SAP technology. Managed over 300 servers builds, upgrades, domain configurations, migrations and consolidations and performance and tuning. Experience in Wide Area Networks,Network Security, Internet, Microsoft Windows Server, Linux and Unix. Led change control coordination for the PSG Web Farm Account. Chaired the Change Meetings on the Change Advisor Board for approvals. Extensive use of MS Project to monitor and tract project activity, MS Offices Suites to report and present project status. Provided liaison technical support between the Service Delivery teams and
- 8. development organizations for Lotus Notes and web applications. Implemented problem management processes to succinct weekly status meetings that halted the daily escalations and increased customer satisfaction. Provided Problem Management and Root Cause Analysis that reduced problem tickets on Electronic Data Interchange Systems by 35 % over a three-month period by implementing problem management techniques to bring order to a chaotic system. Managed Wireless Pilot Program using Wireless Blackberry Enterprise Server for Lotus Notes Mail IBM - Global Services and National Systems Divisions. Franklin Lakes,NJ 02/88 - 07/92. Integration Programmer Developed, maintained and supported 3000 US Customers on VM and MVS System Applications and in Rapid Applications Development environment and IBM methodology. Application owner for Service Support Call applications and Field Activities Reporting Developed and maintain applications supporting Single Invoicing System. Technical Environment: VM/CMS, MVS, Pl/1, Rexx,SAS, Assembler, C++,Java Script, AIX, UNIX, Db/2, SQL