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©2017 IBM Corporation 3 July 20171
Why Artificial Intelligence is the Real Deal
Journey to Industry 4.0 and Beyond with Cognitive Manufacturing
Cristene Gonzalez-Wertz | Electronics Leader, IBV
©2017 IBM Corporation 3 July 20172
Security
Benchmark
Designing to be
“Future Proof”
Cloud
Innovation
I am a researcher and futurist: Three thought-leading industry
and electronics perspectives released, seven more to come
Cognitive From the Ground Up:
The next generation of cognitive
products changes everything
The Continuous
Supply Chain
Mitigating the
Security Risk
The Battle for Data
– Where the Value
Is
Manufacturing
Benchmark
©2017 IBM Corporation 3 July 20173
Cognitive
Computing
Artificial intelligence and
signal processing with
machine learning,
reasoning, natural
language processing,
speech and vision,
human–computer
interaction, dialog and
narrative generation,
among other
technologies
Deep
Learning
A subset of machine
learning that uses
layered algorithms to
model and understand
complex structures and
relationships among
data and datasets.
Often the output of one
algorithm is used as the
input to the next
Machine
Learning
A field of AI focused on
getting machines to act
without being
programmed to do so.
Machines "learn" from
patterns they recognize
and adjust their
behavior accordingly.
AI
A field of computer
science dedicated to
the study of computer
software making
intelligent decisions,
reasoning, and problem
solving.
Artificial Intelligence as a concept is being thrown around with
multiple meanings, here’s some grounding
©2017 IBM Corporation 3 July 20174
While the speech and command driven side is familiar and
nice, it’s not the end game. Dealing with complexity is.
A few simple
API calls
Understanding endless reports
and document with ease
Decoding genes, drugs and
patient care options
©2017 IBM Corporation 3 July 20175
Mobility
Collaboration
Big Data Analytics
Predictive Analytics
IoT
AI and Cognitive
Augmented/Virtual Reality
Cloud
AI/Cognitive is not an island.
A full tech stack drives new
capabilities . .
©2017 IBM Corporation 3 July 20176
Your business will use AI to amplify benefits from analytics
and automation with better answers to critical questions
Analytics
Structured data
Automation
Robotics
With cognitive
Unstructured data
 Improves productivity in defined
ranges
 Interacts in formal means
(commands, screens)
 Reduces human learning by
lowered interactions
With cognitive (Human-to-
machine, M2M interactions)
Natural language
Analytics
Structured data
With cognitive
Unstructured data
 Addresses predefined
issues/problems
 Provides accurate and definitive
answers
 Handles known semantics and
taxonomy
Automation
Robotics
With cognitive
(Human-to-
machine, M2M
interactions)
Natural language
 Continuously understands,
assesses and redefines productive
ranges
 Enables interactions with human
language and sensory inputs
 Is always learning and sharing to
prevent “knowledge failure”
 Enables detection of new or
unseen issues through patterns
 Provides answers/alternatives
with margin of error
 Is able to learn semantics and
taxonomy and expand upon
them
©2017 IBM Corporation 3 July 20177
Cognitive Manufacturing Research – 2017: Success in
Advanced AI comes from strategy AND a full project queue;
especially IoT
Actives lead in every category
They expect to continue
investments across the board
Starters are focused on cloud,
collaboration and predictive
These are technologies already
heavily adopted by the actives
Observers are less focused
projects do not follow a
predictable path to ROI and
profit improvement
Actives 34%
have multiple
advanced initiatives
LEVEL
3
2
1
Cognitivemanufacturingmaturity
Starters 35%
have multiple
projects underway
Observers 31%
have few projects
underway
Actives show greater ROI
And a queue that leads with IIoT,
digitization and optimization
Starters: consistent and can gain with focus
should transition from traditional analytics
to more AI and deep learning approaches
Observers: understand the business case
starting in core focus areas – such as
maintenance, visual inspection and other
proven areas will allow speed to catch up
©2017 IBM Corporation 3 July 20178
2020 - Enablement
Between 2017 and 2020, we will see a transition from
“establishing a foundation” to “enabling insight”
From connecting systems to insight and self-learning and automation
Collaborating among
different functions
Optimizing
processes deriving
insights
Connecting the
equipment,
manufacturing
systems
Enabling clear
visibility into the
status of various
processes
Building autonomous
manufacturing
systems
Adopting self-
learning systems
2017 - Establishment
 Provides data to enrich decisions, enables cross-machine
views and context; build corpus
 Drives digitization – from supply chain to factory locations,
collaboration moves from conversation to “learning”
interaction forms
 Move from point optimization to process improvement
 End-to-end process/line visibility for decision making and
tradeoff analysis; increased insights supporting data
 Enable robotics to reduce repetitive human tasks with
accuracy and velocity
 Enable rapid robotic reconfiguration without programming;
reducing downtime and increasing manufacturing flexibility
©2017 IBM Corporation 3 July 20179
Woodside Energy
30 years worth of documents; over 100 metres tall
Improving
Organization
Knowledge
• Addressing worker attrition and massive automation
• Maintaining business continuity under stressful conditions
• CEO drove project and commitments to be an industry leader
©2017 IBM Corporation 3 July 201710
©2017 IBM Corporation 3 July 201711
Factory robots that you speak to – and can translate for you
Speak your
language –
it gets your
meaning
• No modifications – the learning model does the work
• Demonstrates precision and versatility
• Headed for self-configuration of lines to increase flexibility
©2017 IBM Corporation 3 July 201712
IBM Technical Support with Watson – 30,000 supported products
Thousands of
service calls,
seamlessly
• How to troubleshoot and triage – 10,000 document sources
• Preventing unnecessary parts use and better safety stock
• Capitalizes on what the whole organization knows, and learns
©2017 IBM Corporation 3 July 201713
Cognitive Visual Inspection focuses on finding flaws before
they leave the production line
Continuously
Improving
• Addresses problems before they leave the line
• Provides means to detect and classify new issues
• Reinforced learning improves human and machine performance
©2017 IBM Corporation 3 July 201714
©2017 IBM Corporation 3 July 201715
Kone: We’re not selling equipment, we’re selling outcomes
Monitoring and
Services that
increase uptime
• Moving 1 Billion people a day
• Sensored equipment helps identify and predict issues, minimize
downtime, and personalize the experience for users
• The newest repair person has the knowledge of veterans
©2017 IBM Corporation 3 July 201716
©2017 IBM Corporation 3 July 201717
Schaeffler: Digital transformation to keep the world moving
IoT will change
everything we do
• Digitization is not the thing – it’s the access
• New ways of combining data sources defines “performance”
• Holistic – systematic – ecosystem driven
©2017 IBM Corporation 3 July 201718
The USA Cycling Team: real-time performance feedback and
dashboards, that you have at your fingertips, as you’re racing
Feedback that
prevents mistakes
• Split Second Performance
• Sensors, googles and dashboards drive team based
improvements for athletes and coaches
©2017 IBM Corporation 3 July 201719
Transvoyant’s Cognitive Supply Chain deals with
compressed timelines and provides better visibility
End to End view
of the movement
of goods
• Commit inventory in transit
• Reduce buffer stock
• Combine different transit modalities
• Reroute or hold goods at locations to avoid weather hazards
©2017 IBM Corporation 3 July 201720
Please reach out on
social media:
Linked In
Twitter
Questions?
©2017 IBM Corporation 3 July 201721
Process definition example: Cognitive equipment
maintenance (industrial automation)
 Described new process needs
 Created three easy to understand
overarching outcomes
 Focused specifically on data and
readiness
 Were the documents they
needed available and
accessible?
 Was the data of high quality
 Target systems
(Client Anonymized Artifact)
©2017 IBM Corporation 3 July 201722
(Client Anonymized Artifact)
 Defined new process in detail
 Identified interdependence with existing
Quality Visualization processes in the
manufacturing line
 Identified linkage to Quality Early
Warning System to extend benefits and
close loop
 Made the technology easy to understand
for all stakeholders
Process definition example: Visual Learning for
Quality (Consumer Electronics)
©2017 IBM Corporation 3 July 201723
Process definition example: Supply Chain to
Factory Operations (High end office equipment)
(IBM Use Case Descriptions, from Interviews)
 Management driven approach
 Focuses on digitization of data –
making business processes easy to
mine and leverage
 Incorporates external data such as
weather and events to improve
decisions
 Demonstrated results and metrics
that tie to the bottom line
Use Cases have been developed into a series of apps for users
©2017 IBM Corporation 3 July 201724
Outcomes: IBM’s Own Supply Chain Application
Frequent unexpected parts delivery issues prompted
development of the Critical Parts Management Tool
(CPMT). This highlights components used in any supplier
tiers that may disrupt manufacturing shipments
 Traffic lane congestion and hot spots can jeopardize
on-time delivery to customers.
 Delivery Lane Visualization summarizes all orders
en-route to customers and predicts hot-spots of late
orders based on estimated time of arrival.
 Sole-sourced parts place the supply chain at
increased risk when a geo risk event (earthquake,
flood, economic situation) occurs nearby.
 Single-Source Supplier Risk automatically identifies
affected suppliers and generates alerts for over 200
cities.
©2017 IBM Corporation 3 July 201725
This sample template defines data and detail necessary for
cognitive manufacturing use casesUse Case Description:
Stakeholders:
Value Drivers/Detractors Core Processes Desired Insights Desired Outcomes Data Inputs and Quality
Address common value
drivers
 Cost, Quality,
Flexibility, Throughput
 Current Constraints
Examine areas and work
breakdown for:
• Maintenance
 Energy Management
 Postponement
Operations
 Critical Parts
Management
 Line Reconfiguration
Insights might include:
 Operator productivity
 Component to
finished goods quality
 Equipment utilization
 Order fulfillment
speed
 Planning and
scheduling accuracy
 Reconfiguration
Speed
Describe measures:
• Increase operator
productivity by x
 Identify defective
components prior to
runtime
 Reduce machine
downtime by y
 Increase repair and
maintenance speed
by z
Address:
 Source
 Quality
 Usability
 Governance
 Security
Metric Targets Prioritization Detail
Specific influenced metrics and improvement targets tied to business case Overall use case scoring and normalization
©2017 IBM Corporation 3 July 201726
Use case Examples: Supply Chain-to-Factory
Operations (High end office equipment)
Build the data
corpus and identify
patterns
Enable human+
machine
interactions
Tie to business
benefits
• Create “digitized” conversations
to create corpus
• Combine suppliers, risks,
locations, weather
• Determine price, supply, EOL,
production needs
• Collaboration technology
increases transparency across
global SMEs
• Connected, contextual
information across sources
• Patterns are explicitly visible,
traceable
• More current global information
and perspective
• Better, faster resolutions – from
50 days to 10 across all
resolution types
• Identify mission critical parts and
dependencies
• Identify suppliers, alternates and
potential disruption factors
• Assess impact to factory
schedules and orders
• Models marry structured and
unstructured data
• Supply chain SMEs and Plant
Managers have a unified
understanding for decisions
• Smooths “end of quarter” order
delays
• Faster decisions, increase
outage avoidance by 12%
• More consistent global
awareness and management
Resolution Rooms Critical Parts ManagementPostponement Operations
• Predictively model likelihood to
close order
• Identify additional inputs around
salesperson, client, economic
and order data
• Optimize build, delivery and
shipping locations
• Improved models (95%
accuracy at week 6)
• Continuous updates to pipeline
and planning
• Predict events including weather,
strikes or other disturbances that
might delay shipments
• Determine best course of action
across alternatives including
holding or taking early shipments

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Journey to Industry 4.0 and Beyond with Cognitive Manufacturing -Taiwan computer assoc

  • 1. ©2017 IBM Corporation 3 July 20171 Why Artificial Intelligence is the Real Deal Journey to Industry 4.0 and Beyond with Cognitive Manufacturing Cristene Gonzalez-Wertz | Electronics Leader, IBV
  • 2. ©2017 IBM Corporation 3 July 20172 Security Benchmark Designing to be “Future Proof” Cloud Innovation I am a researcher and futurist: Three thought-leading industry and electronics perspectives released, seven more to come Cognitive From the Ground Up: The next generation of cognitive products changes everything The Continuous Supply Chain Mitigating the Security Risk The Battle for Data – Where the Value Is Manufacturing Benchmark
  • 3. ©2017 IBM Corporation 3 July 20173 Cognitive Computing Artificial intelligence and signal processing with machine learning, reasoning, natural language processing, speech and vision, human–computer interaction, dialog and narrative generation, among other technologies Deep Learning A subset of machine learning that uses layered algorithms to model and understand complex structures and relationships among data and datasets. Often the output of one algorithm is used as the input to the next Machine Learning A field of AI focused on getting machines to act without being programmed to do so. Machines "learn" from patterns they recognize and adjust their behavior accordingly. AI A field of computer science dedicated to the study of computer software making intelligent decisions, reasoning, and problem solving. Artificial Intelligence as a concept is being thrown around with multiple meanings, here’s some grounding
  • 4. ©2017 IBM Corporation 3 July 20174 While the speech and command driven side is familiar and nice, it’s not the end game. Dealing with complexity is. A few simple API calls Understanding endless reports and document with ease Decoding genes, drugs and patient care options
  • 5. ©2017 IBM Corporation 3 July 20175 Mobility Collaboration Big Data Analytics Predictive Analytics IoT AI and Cognitive Augmented/Virtual Reality Cloud AI/Cognitive is not an island. A full tech stack drives new capabilities . .
  • 6. ©2017 IBM Corporation 3 July 20176 Your business will use AI to amplify benefits from analytics and automation with better answers to critical questions Analytics Structured data Automation Robotics With cognitive Unstructured data  Improves productivity in defined ranges  Interacts in formal means (commands, screens)  Reduces human learning by lowered interactions With cognitive (Human-to- machine, M2M interactions) Natural language Analytics Structured data With cognitive Unstructured data  Addresses predefined issues/problems  Provides accurate and definitive answers  Handles known semantics and taxonomy Automation Robotics With cognitive (Human-to- machine, M2M interactions) Natural language  Continuously understands, assesses and redefines productive ranges  Enables interactions with human language and sensory inputs  Is always learning and sharing to prevent “knowledge failure”  Enables detection of new or unseen issues through patterns  Provides answers/alternatives with margin of error  Is able to learn semantics and taxonomy and expand upon them
  • 7. ©2017 IBM Corporation 3 July 20177 Cognitive Manufacturing Research – 2017: Success in Advanced AI comes from strategy AND a full project queue; especially IoT Actives lead in every category They expect to continue investments across the board Starters are focused on cloud, collaboration and predictive These are technologies already heavily adopted by the actives Observers are less focused projects do not follow a predictable path to ROI and profit improvement Actives 34% have multiple advanced initiatives LEVEL 3 2 1 Cognitivemanufacturingmaturity Starters 35% have multiple projects underway Observers 31% have few projects underway Actives show greater ROI And a queue that leads with IIoT, digitization and optimization Starters: consistent and can gain with focus should transition from traditional analytics to more AI and deep learning approaches Observers: understand the business case starting in core focus areas – such as maintenance, visual inspection and other proven areas will allow speed to catch up
  • 8. ©2017 IBM Corporation 3 July 20178 2020 - Enablement Between 2017 and 2020, we will see a transition from “establishing a foundation” to “enabling insight” From connecting systems to insight and self-learning and automation Collaborating among different functions Optimizing processes deriving insights Connecting the equipment, manufacturing systems Enabling clear visibility into the status of various processes Building autonomous manufacturing systems Adopting self- learning systems 2017 - Establishment  Provides data to enrich decisions, enables cross-machine views and context; build corpus  Drives digitization – from supply chain to factory locations, collaboration moves from conversation to “learning” interaction forms  Move from point optimization to process improvement  End-to-end process/line visibility for decision making and tradeoff analysis; increased insights supporting data  Enable robotics to reduce repetitive human tasks with accuracy and velocity  Enable rapid robotic reconfiguration without programming; reducing downtime and increasing manufacturing flexibility
  • 9. ©2017 IBM Corporation 3 July 20179 Woodside Energy 30 years worth of documents; over 100 metres tall Improving Organization Knowledge • Addressing worker attrition and massive automation • Maintaining business continuity under stressful conditions • CEO drove project and commitments to be an industry leader
  • 10. ©2017 IBM Corporation 3 July 201710
  • 11. ©2017 IBM Corporation 3 July 201711 Factory robots that you speak to – and can translate for you Speak your language – it gets your meaning • No modifications – the learning model does the work • Demonstrates precision and versatility • Headed for self-configuration of lines to increase flexibility
  • 12. ©2017 IBM Corporation 3 July 201712 IBM Technical Support with Watson – 30,000 supported products Thousands of service calls, seamlessly • How to troubleshoot and triage – 10,000 document sources • Preventing unnecessary parts use and better safety stock • Capitalizes on what the whole organization knows, and learns
  • 13. ©2017 IBM Corporation 3 July 201713 Cognitive Visual Inspection focuses on finding flaws before they leave the production line Continuously Improving • Addresses problems before they leave the line • Provides means to detect and classify new issues • Reinforced learning improves human and machine performance
  • 14. ©2017 IBM Corporation 3 July 201714
  • 15. ©2017 IBM Corporation 3 July 201715 Kone: We’re not selling equipment, we’re selling outcomes Monitoring and Services that increase uptime • Moving 1 Billion people a day • Sensored equipment helps identify and predict issues, minimize downtime, and personalize the experience for users • The newest repair person has the knowledge of veterans
  • 16. ©2017 IBM Corporation 3 July 201716
  • 17. ©2017 IBM Corporation 3 July 201717 Schaeffler: Digital transformation to keep the world moving IoT will change everything we do • Digitization is not the thing – it’s the access • New ways of combining data sources defines “performance” • Holistic – systematic – ecosystem driven
  • 18. ©2017 IBM Corporation 3 July 201718 The USA Cycling Team: real-time performance feedback and dashboards, that you have at your fingertips, as you’re racing Feedback that prevents mistakes • Split Second Performance • Sensors, googles and dashboards drive team based improvements for athletes and coaches
  • 19. ©2017 IBM Corporation 3 July 201719 Transvoyant’s Cognitive Supply Chain deals with compressed timelines and provides better visibility End to End view of the movement of goods • Commit inventory in transit • Reduce buffer stock • Combine different transit modalities • Reroute or hold goods at locations to avoid weather hazards
  • 20. ©2017 IBM Corporation 3 July 201720 Please reach out on social media: Linked In Twitter Questions?
  • 21. ©2017 IBM Corporation 3 July 201721 Process definition example: Cognitive equipment maintenance (industrial automation)  Described new process needs  Created three easy to understand overarching outcomes  Focused specifically on data and readiness  Were the documents they needed available and accessible?  Was the data of high quality  Target systems (Client Anonymized Artifact)
  • 22. ©2017 IBM Corporation 3 July 201722 (Client Anonymized Artifact)  Defined new process in detail  Identified interdependence with existing Quality Visualization processes in the manufacturing line  Identified linkage to Quality Early Warning System to extend benefits and close loop  Made the technology easy to understand for all stakeholders Process definition example: Visual Learning for Quality (Consumer Electronics)
  • 23. ©2017 IBM Corporation 3 July 201723 Process definition example: Supply Chain to Factory Operations (High end office equipment) (IBM Use Case Descriptions, from Interviews)  Management driven approach  Focuses on digitization of data – making business processes easy to mine and leverage  Incorporates external data such as weather and events to improve decisions  Demonstrated results and metrics that tie to the bottom line Use Cases have been developed into a series of apps for users
  • 24. ©2017 IBM Corporation 3 July 201724 Outcomes: IBM’s Own Supply Chain Application Frequent unexpected parts delivery issues prompted development of the Critical Parts Management Tool (CPMT). This highlights components used in any supplier tiers that may disrupt manufacturing shipments  Traffic lane congestion and hot spots can jeopardize on-time delivery to customers.  Delivery Lane Visualization summarizes all orders en-route to customers and predicts hot-spots of late orders based on estimated time of arrival.  Sole-sourced parts place the supply chain at increased risk when a geo risk event (earthquake, flood, economic situation) occurs nearby.  Single-Source Supplier Risk automatically identifies affected suppliers and generates alerts for over 200 cities.
  • 25. ©2017 IBM Corporation 3 July 201725 This sample template defines data and detail necessary for cognitive manufacturing use casesUse Case Description: Stakeholders: Value Drivers/Detractors Core Processes Desired Insights Desired Outcomes Data Inputs and Quality Address common value drivers  Cost, Quality, Flexibility, Throughput  Current Constraints Examine areas and work breakdown for: • Maintenance  Energy Management  Postponement Operations  Critical Parts Management  Line Reconfiguration Insights might include:  Operator productivity  Component to finished goods quality  Equipment utilization  Order fulfillment speed  Planning and scheduling accuracy  Reconfiguration Speed Describe measures: • Increase operator productivity by x  Identify defective components prior to runtime  Reduce machine downtime by y  Increase repair and maintenance speed by z Address:  Source  Quality  Usability  Governance  Security Metric Targets Prioritization Detail Specific influenced metrics and improvement targets tied to business case Overall use case scoring and normalization
  • 26. ©2017 IBM Corporation 3 July 201726 Use case Examples: Supply Chain-to-Factory Operations (High end office equipment) Build the data corpus and identify patterns Enable human+ machine interactions Tie to business benefits • Create “digitized” conversations to create corpus • Combine suppliers, risks, locations, weather • Determine price, supply, EOL, production needs • Collaboration technology increases transparency across global SMEs • Connected, contextual information across sources • Patterns are explicitly visible, traceable • More current global information and perspective • Better, faster resolutions – from 50 days to 10 across all resolution types • Identify mission critical parts and dependencies • Identify suppliers, alternates and potential disruption factors • Assess impact to factory schedules and orders • Models marry structured and unstructured data • Supply chain SMEs and Plant Managers have a unified understanding for decisions • Smooths “end of quarter” order delays • Faster decisions, increase outage avoidance by 12% • More consistent global awareness and management Resolution Rooms Critical Parts ManagementPostponement Operations • Predictively model likelihood to close order • Identify additional inputs around salesperson, client, economic and order data • Optimize build, delivery and shipping locations • Improved models (95% accuracy at week 6) • Continuous updates to pipeline and planning • Predict events including weather, strikes or other disturbances that might delay shipments • Determine best course of action across alternatives including holding or taking early shipments

Editor's Notes

  • #2: ABB and IBM Partner in Industrial Artificial Intelligence Solutions https://youtu.be/-4CazFUHgDs IBM and SNCF: French Railways Operator Accelerates Innovation with Watson IoT https://youtu.be/25ec2HP45dI (Chinese caption ready) Schaeffler: Digital transformation to keep the world moving https://youtu.be/nx4dygJY_7U (Chinese caption ready)
  • #3: Changing Organizational Knowledge Seeing into Manufacturing Quality Making Workers Safer Aiding the Elderly Changing Patient Experience Extending Research Dollars Inspiring Human Performance Improving Retailing Easing Regulatory Compliance Making Marketing Smarter
  • #6: https://www.mediapost.com/publications/article/291358/90-of-todays-data-created-in-two-years.html
  • #7: Reduce text on slide as part of your comfort level – delete the analytics pieces – addresses (set one); improves (set two)
  • #9: Let’s drill into this a little bit. The establishment activities are about corpus and data development – connecting facts and bringing them together in a way you can study them more effectively. Having done so allows you to make the transition to understanding ACROSS processes and being able to deeply connect and configure entire systems, not simply machines
  • #10: 70 Miles From Shore with Watson: Woodside Energy and IBM https://youtu.be/GFZ2IaTVkY8 (Chinese caption ready) https://www.youtube.com/watch?v=GFZ2IaTVkY8 Key players and their roles: The executive sponsor of the project was the company’s senior vice president (SVP) of strategy, science and technology, who, as head of the internal data science department, has been a strong internal champion of big data within the enterprise. The project was funded by the company’s internal data science department. The IT organization played an extremely limited role in the deployment. Client question: What are the relative roles of the lines of business (LOBs) and IT in driving big data initiatives? Driving change to achieve success: Although cognitive computing simplified the knowledge drill-down process, training still proved crucial in making the project a success. The training program was designed and conducted by a mix of company personnel and the IBM engagement team, with the majority of training delivered electronically through a series of step-by-step tutorials. Training involved hundreds of hours of domain subject matter experts (SMEs) comprising oil and gas engineering in addition to project personnel reviewing questions and potential answers. When SMEs disagreed, a third, more senior, SME made a decision. Client question: What are the primary training challenges of implementing self-service access to technical information? Client insight: An important institutional goal of the project is to create more flexibility within the workforce. The basic goal is to make the company less dependent on narrow centers of expertise that threaten to constrain its growth. Expertise was still considered important. But by putting in place a cognitive front end to institutional knowledge, the company would allow employees, in essence, to “wear more hats.” One of the key cultural challenges of democratization of knowledge was to convince employees to venture outside their traditional comfort zones while ensuring the company still capitalizes on its SMEs. The cultural impact can be significant. It appears that some of the field engineers were not happy to embrace the new technologies, possibly because they feared the algorithm might replace them. Client question: What are the cultural and organizational challenges of “democratizing” access to technical and engineering data and lessening reliance on SMEs?
  • #12: https://www.youtube.com/watch?v=S6AgywG5s6U&feature=youtu.be https://www.ibm.com/blogs/internet-of-things/cognitive-manufacturing/ The transportable robotic arm’s hardware wasn’t specially modified for the task, but was a standard industrial product shipped directly from the manufacturer. It had six joints and was able to move very precisely with very fine control. There was a small metal collar, like that for a drill bit, at the tip of the arm, and the brush was inserted into it and the collar screwed down to hold the brush tightly. Once the robotic arm was calibrated so the tip of the pen was set at the correct height above the table, the location, in three dimensions, of the tip of the brush could be precisely known and controlled. “The uniqueness was in the software,” Stanford-Clark observes.
  • #13: https://www.youtube.com/watch?v=mhh0O_35POc
  • #14: IBM Watson IoT: Cognitive Visual Inspection https://youtu.be/KLnqPuR3nWI
  • #16: IBM and KONE: Watson IoT Gives Lift To Innovation In Smart Buildings https://youtu.be/EVbd3ejEXus (Chinese caption ready) https://www.youtube.com/watch?v=EVbd3ejEXus Kone is using the IBM Watson IoT Platform to connect, remotely monitor, and optimize its management of millions of elevators, escalators, doors, and turnstiles in buildings and cities worldwide. The system analyzes vast amounts of data from sensors embedded in equipment, helping to identify and predict issues, minimize downtime, and personalize the experience for users. Instead of having to call in a service engineer or stick to maintenance schedules, KONE can predict and respond to selected technical issues in real time, with the ability to run tests remotely and make commands over the cloud.
  • #18: Schaeffler: Digital transformation to keep the world moving https://youtu.be/nx4dygJY_7U
  • #19: https://www.youtube.com/watch?v=sfaI1ym5otM http://ecc.ibm.com/case-study/us-en/ECCF-WWC12366USEN Business challenge story Analytics and track cycling: a match made in heaven If you were to ask a group of statisticians what makes a football, hockey or basketball team successful, the debate might last for hours. Even in a sport like baseball, which is relatively amenable to statistical analysis, the complexity of the factors that contribute to a team’s performance mean that analytics is as much an art as it is a science. “Of all the technology projects we’ve worked on this year, the IBM jStart project has made the biggest contribution to achieving our goals.” —Andy Sparks, Director of Track Programs, US Cycling Track cycling, by contrast, is a statistician’s dream sport. Races are held indoors in a velodrome, on a flat, smooth track with no weather conditions to take into account; and the bikes have a single fixed gear, so there is no need to worry about optimal gear ratios or gear changes. As a result, there are very few significant variables that determine whether a rider or a team wins or loses, and performance can be measured using a relatively simple set of equations. Andy Sparks, Director of Track Programs for USA Cycling, explains: “The single most important factor in winning a race is the power that the riders are able to exert on the pedals. The bikes we use have a power meter on the crank that measures the power generated in Watts. The introduction of the power meter has totally transformed competitive cycling, because it lets us quantify exactly what riders need to do to achieve a certain time in events like the Women’s Team Pursuit.” Team Pursuit is a four-person cycling event in which the riders aim to complete 16 laps of a 250 meter track in the shortest possible time. Each rider takes turns to assume the “pull” position at the front of the team, while the other three members ride in their slipstream. The slipstream effect is so significant that it requires approximately 30 percent less effort to follow than it does to pull. When a rider’s pull comes to an end, they need to move to the back of the group as efficiently as possible. Even a smooth exchange slows the team down by around 0.5 seconds, and a poorly executed exchange can be very costly: if a rider falls too far back, they need to exert a significant amount of energy to catch up and get back into the slipstream. Such errors are known as “matches burned”. In a sport that is often decided by fractions of a second—for example, the USA team’s victory over Australia in the semi-finals at the London 2012 Olympics was by less than one tenth of a second—it is critical to plan and execute the pulls and exchanges to perfection. Deciding who should pull when and for how long is critical to get the best possible performance from each rider and help the team become greater than the sum of its parts. Andy Sparks explains: “The ability to measure the key factors that drive race performance gives us the ability to set targets for what we want to achieve. Actually achieving those targets is a different matter. We aim at improving our overall race times by three percent per year, of which one percent should come from the athletes’ physiological improvement, one percent from team and staff fortification, and the final one percent from technological innovation.” Neal Henderson of APEX Coaching & Consulting works for USA Cycling as a High Performance Consultant. He comments: “From the technology side, one of the most important things we do is analyze the data that the bikes’ power meters capture during our training sessions. This helps us see the wattage that each rider was producing at every stage of the race, and also calculate W-prime depletion—a measurement of how much of their anaerobic muscle capacity each rider has used up during the session and how long it takes to regenerate.” However, gathering and analyzing the data from these sensors has always been a challenge. After each training session finished, Neal Henderson had to plug the head unit of each bike into his PC, download the data, manually slice it into half-second intervals, match those intervals to the events that took place during the session (for example, when each rider was pulling, versus when they were exchanging or pursuing), and then calculate a variety of key metrics. This took at least one hour per rider—and even when all four riders’ data was ready, there was still the task of collating and comparing individual results to get a 360-degree view of team performance. Andy Sparks comments: “Neal would regularly be staying up past midnight each day during a training camp. He’s an incredibly valuable and talented coach, and we share him with several other cycling teams—so while he’s with us, we want him to be interacting with our riders, rather than spending all his time crunching the numbers on a computer.” Neal Henderson adds: “The time taken to get the data also had an impact on how effective the analysis was as a coaching tool. If you’re talking to a rider about what they did on the track yesterday, that’s much less immediate and powerful than if you can talk to them while their legs are still burning from the session!” Transformation story Finding a better solution with the Internet of Things Working with IBM jStart, the Women’s Team Pursuit team is now harnessing emerging technologies to solve its analytics challenge. Instead of manually extracting the data from the power meters and sensors after each training session, the data is automatically collected by an Android phone in the rider’s pocket, and transmitted to the cloud, where it is stored and analyzed as soon as the session finishes. Within seconds, the results are then sent back from the cloud to the coaches’ tablets, in the form of a summary dashboard that presents metrics such as W-prime depletion and matches burned in an intuitive graphical format. From a technical perspective, IBM Watson™ Internet of Things Platform acts as a cloud integration hub, receiving the data and directing it to other components of the solution. For example, the raw data from the sensors passes through a Node-RED storage flow to an IBM Cloudant® database, which is used to supply the summary dashboard, and also feed a Jupyter Notebook for more complex analysis by the team’s data scientists. Other components, which will be coming online soon, include the use of IBM Analytics for Apache Spark to calculate metrics in real time. This will allow the team’s coaches to monitor performance not only after the training session, but while it is still in progress—for example, during each exchange, the coaches will be able to see whether a match was burned. The team even plans to introduce smart glasses, which will provide a personalized head-up display of whichever key metrics are most useful for each of the riders, while they are actually on the track. Andy Sparks comments: “We always had a vision that this kind of thing was possible, and IBM jStart is helping us turn it into a reality. We have been so impressed with the jStart team’s ability to orchestrate all of these emerging technologies to build a solution that delivers exactly what we need, in seconds.” Neal Henderson comments: “The ability to get hold of the data immediately after the training session has finished has completely changed my relationship with the team. I’m spending much more time with the riders and the other coaches, and because we can all see the data instantly, it’s much easier to identify problems, make adjustments, and reinforce winning behaviors that they can take into the next session.” Results story On track for victory The team began using the solution shortly before its victory at the 2016 World Championships in London, and will continue using it at training camps in the lead up to the 2016 Olympic Games in Rio. “This year has already been one of the most successful in our history—at the World Championships, we won the qualifier by four seconds, beat the previous US record by six seconds, and took the gold medal in the final,” says Andy Sparks. “Although we only started using the IBM solution a few weeks before the event, we immediately saw its potential to help us identify and fast-track tactical and technical improvements. It’s the most important technology project we have worked on this year, and we see it as a key tool in our preparations for Rio.” Neal Henderson adds: “We always aim to train as hard as possible, to make racing as easy as possible. The solution helps us show our riders exactly how effectively they’re working, so they can see that what we’re asking them to do in competition isn’t impossible—it’s what they’ve trained for, and what they’ve achieved 100 times before in training. “The ability to instantly quantify and reinforce the positive gains made during each session really helps lower the stress of competing in a big race, and helps the riders focus on executing the performance that they already know they are capable of.” Although certain elements of the solution cannot be used during competitive races, USA Cycling believes that the dashboards could become even more valuable during the intense time-pressure of a competitive event. Neal Henderson says: “When you’re at an event, there’s only a very short window between the races—there just isn’t time to spend four or five hours pulling data together, and even if there were, the riders need some downtime instead of worrying about what happened in the last race. The big advantage of instant analytics is that we will be able to give the riders a quick debrief after the first race, advise them on tactics for the next one, and then just let them relax and recover.” Andy Sparks concludes: “The whole engagement with IBM jStart has been in line with our culture of excellence at USA Cycling. The jStart team have the same principles—everything they do is delivered to the highest possible standard, and we’re proud to be working with them to push the boundaries of what is possible in cycling technology. “Compared to other big cycling nations, our budget is very tight—we rely 100 percent on sponsorship, whereas many teams receive large amounts of government funding. Yet we’re showing that we can compete successfully at international level. IBM deserves credit for helping us train smarter and free our riders to execute successfully at the major events. Of all the technology projects we’ve worked on this year, the IBM jStart project has made the biggest contribution to achieving our goals.”
  • #20: https://www.youtube.com/watch?v=S6C37zmxE6o
  • #24: Value Drivers and Detractors Core Processes Desired Insights Desired Outcomes Data Inputs and Quality Metric Targets Prioritization Detail
  • #27: Value Drivers and Detractors Core Processes Desired Insights Desired Outcomes Data Inputs and Quality Metric Targets Prioritization Detail