Katheryn Semore - Technical Business Analyst
- 1. KATHERYN GRACE SEMORE Technical Business Analyst 831 Hunters Trail Way, Altamont, TN 37301 Mobile: (336) 306-0685 Professional profile: http://www.linkedin.com/in/kathysemore Email: [email protected] Professional Profile IT career consulting professional with 18 years of experience in business analysis, technical research and design, data analysis, application development, project methodology, data integrity and data quality testing. Proficient with every aspect of SDLC, including business and functional requirements gathering, project documentation, business systems analysis and research, SQL development, use case, test plan / test case creation, execution and validation, defects triage, analysis and reporting, implementation and post-implementation validation and monitoring. • Misys Loan IQ • Commercial Lending • Syndicated Lending / Loan Servicing • HP ALM (Application Life Cycle Management, formerly Quality Center) • JIRA Project Management • DB2 / SQL • Ad Hoc SQL queries • SQL Developer • SQL Assistant • Aqua Data Studio • TOAD for Oracle • Sharepoint • API Data Mapping • Data Lineage documentation and analysis • MS Office Applications (Project, Info Path, Access, Excel, Visio, etc.) • XML • C# • Remedy • Loan IQ View Reporting • RDO (Report Delivery Online) Professional Experience Wells Fargo Bank, N.A., Charlotte, NC September 2014 to December 2015 Business Analyst / Business Systems Consultant • Created, maintained and progressed JIRA report enhancements and production fix issues for the Loan IQ View Reporting BA team. • Organized and facilitated work stream meetings with the Loan IQ team and business partners to gather requirements for multiple business requirement documents. • Wrote SIT and UAT test cases for Loan IQ View and Loan IQ EOD (End of Day) database quarterly fixes and enhancements. • Validated SIT and UAT test cases as well as Production code deployments via the Loan IQ application, Aqua Data Studio and Loan IQ View reporting. • Entered, analyzed and resolved SIT and UAT defects tracked in HP ALM (Application Life Cycle Management) for the GBE (Global Expansion) Project. • Developed and tested 'work around' Ad Hoc queries for Credit Services controllers and other business partners to satisfy their reporting needs while Loan IQ View reports were being developed. • Acted as Lead BA for Loan IQ View Security enhancements, an effort which spanned multiple quarterly releases. • Co-authored 'Loan IQ EOD (End of Day) to iHub' Data Definition / Data Lineage documentation which assisted the iHub team in developing and maintaining their conformance and downstream consumption layers. Bank of America Corporation, Charlotte, NC June 2013 to April 2014 Technical Analyst / Business Systems Consultant • As an LPT (Loan Processing Technology) business analyst, served as the 'ACBS to Loan IQ' data mapping SME for the LIQ Conversion project. • Worked closely with LPT team members, onshore and offshore developers, business SME's and IV&V testers to ensure that all Loan IQ API data mapping documents were accurate and up to date. • Wrote and maintained the 'Data Lineage Document', a comprehensive, high level data mapping document which captured every donor field being converted to Loan IQ and was used as a reference by the entire project.
- 2. • Triaged, researched, tracked and resolved ALM / Quality Center defects assigned to the LPT Loan IQ Conversion team throughout the SIT and UAT testing phases for multiple releases. Wells Fargo Bank, N.A., Charlotte, NC May 2012 to April 2013 Technical Analyst / Business Systems Consultant • For the domestic 'AFS to Loan IQ Conversion' project, performed research and analysis of the Loan IQ core database, the AFS Oracle EOD database and the CODS (Common data store) consumption layer. • Wrote 'AFS to Loan IQ Conversion' functional requirements specifications, system designs and data mapping documents for new conversion, tax and GL balancing reports, stored in RDO repository. • Served as Technical Analyst on the domestic Loan IQ BAU team, researching and resolving JIRA issues for downstream interface applications including ProfitMax, Credit View, START and STARS. • For the Global Expansion project, developed functional designs and data mapping for the Loan IQ MaRS interface. • Gathered requirements for, created, refined and executed manual SQL queries to assist Agency Services business users as well as downstream interface partners. • Served as Loan IQ TA on the 'EOD Task Force', helping to fulfill its mission to analyze, identify and resolve all AFS Oracle EOD database data quality issues. • Assisted with Principle Investments Trading Portfolios risk ratings research and functional designs. Bank of America Corporation October 2011 to February 2012 Business Analyst / Business Systems Consultant • Served as a business analyst on the Wholesale Commercial Lending / 'Loan Processing Technology' team. • Gathered business and functional requirements for new batch and real time interfaces for the 'Global Loan Platform / Misys Loan IQ' conversion project. • Authored business, functional and data mapping documentation for new Loan IQ Customer, FX Rates, Index Rates, Holiday Calendar and GL interfaces. • Performed SQL querying, research and analysis of the Loan IQ core tables and database. • Conducted Loan IQ front end application, database and API research and analysis. Wells Fargo / Wachovia Bank, N.A., Charlotte, NC February 2010 to October 2011 Technical Analyst / Business Systems Consultant • For the Wells Fargo 'International Global Lending' and Merger / Integration projects, performed SQL querying, XML and C# research and data analysis for the Misys Loan IQ database and Loan IQ downstream interfaces (for example, Credit View, Profit Max, Adaptiv, IPM, Matrics and CMS) and 'Web Aspire' real time, on line reporting. • Gathered functional requirements and wrote functional requirements specifications / functional system designs for Web Aspire reporting and numerous Loan IQ downstream applications. • Proficient with Loan IQ and 'AFS Oracle / CODS' Data Warehouse DB2 databases as well as the Loan IQ front end application. • Merger related tasks included creating and maintaining data and process flow charts, as well as complex data mapping / data transformation spreadsheets. • Responsibilities included creating and unit testing DB2 tables and data fields for consumption by Loan IQ and AFS Oracle databases and downstream interface applications. • Performed data analysis and file comparisons using a variety of tools and applications including Oracle SQL Developer, MS Visual Studio, DB2 Command Line editor and .Net file comparison. • Responsible for SIT test planning, data validation and defect analysis via HP Quality Center. • Worked closely with developers to resolve SIT defects / issues in a timely manner. • Acted as scribe for the enterprise-wide 'International Global Lending' BRD review. Bank of America Corporation, Charlotte, NC June 2009 to October 2009 Business Analyst / Business Systems Consultant • Served as Lead BA for Customer Information Systems (CIS), Statements and Pricing Application (SPX) participation in the Merrill Lynch / BAC integration project, 'CMA Statements (Combined Statements)'. • Led project-wide and 'one off' solve meetings with business partners, technical team members and application representatives to work through and resolve open design issues. • Assigned project work to internal (CIS) and external (cross application) business analysts, technical analysts and developers.
- 3. • Tracked the progress of assignments and open issues using Sharepoint and Work Breakdown Structure documents. Reported the status of assigned tasks and high priority design issues to project wide work group meetings and expedited their timely resolution. • Facilitated internal (CIS) peer reviews of project deliverables as well as external, project wide work group meetings. • Authored functional (high level design) deliverables detailing the SPX plan for the implementation and conversion activities required for the 'Combined Statements' project. • Created process flow and system interaction diagrams depicting the Merrill Lynch / BAC applications and processes impacted by the project. • Attended project meetings and technical JAD / solve sessions, gathering and documenting business requirements, design assumptions and constraints. • Developed and documented high level design (HLD) assumptions, SQL queries, use cases and test case scenarios. • Worked closely with Merrill Lynch and BAC business and application stakeholders across enterprises to expedite HLD assumption confirmations, clarify requirements and eliminate potential design gaps. Bank of America Corporation, Charlotte, NC November 2007 to October 2008 Technical Analyst / Business Systems Consultant • Led peer reviews of technical, low level design documents, test scripts, use cases and project deliverables. • Assigned open design issues and defect analysis tasks to application developers and tracked statuses. • Chaired internal work group meetings, driving the progress of open tasks to completion. • Gathered business requirements and assisted with functional and technical designs and related documentation. • As Extended Account Database SME, represented the XAD Development Team in project meetings. • Captured and reported project level issues and defects to the XAD team. • Researched and analyzed data interaction, program functionality and business processes. • Developed and applied in-depth knowledge of XAD processing as it related to the 'Small Business Debit Card Innovations' initiative. • Wrote and executed SQL queries for insert, update and delete in UAT, Component and System DB2 test environments. • Wrote and executed SQL data extraction queries against production DB2 databases using SPUFI and QMF. • As XAD Development team Technical Analyst and QA Tester for the 'Small Business Debit Card Innovations' project, performed critical technical research and analysis, developed and maintained supporting documentation, entered and executed test plans and test cases in HP Quality Center. • Made vital contributions to assigned projects which spanned component integration testing through post implementation warranty phases. • Detected, logged, researched and helped resolve serious customer facing issues which threatened to jeopardize the success of the project and expose the business to significant financial loss. • Leveraged keen attention to detail, persistence in overcoming difficulties and insistence upon uncompromising standards of quality to facilitate the successful implementation of complex, cross application, high profile projects. • Conditioned test data for XAD and for numerous other related applications. • Documented conditioned data, test results and related defects in HP Quality Center. TIAA-CREF, Charlotte, NC January 2007 to November 2007 Business Analyst with Strong Mainframe Skills • Conducted extensive research for the 'Your Retirement Portfolio Quarterly Statement' project, then in the final stages of development and scheduled to be produced by external vendor, RPG. • Because of serious errors identified by my research, the decision was made to remove the 'Your Retirement Portfolio' project from scope, thus preventing mass mailings of incorrect statements to investors and potentially exposing the business to serious liability. • Designed, implemented and was solely responsible for full SDLC of Automated Testing Tool systems, designed to assist Quality Assurance team with regression testing. • Wrote or co-wrote all technical documentation related to YRP ATTA and CRSS ATTA systems, including Functional Design Documents, Technical Design Documents, Test Plans, Visio flow charts, physical data models and QA User Manuals. • Consulted with IT colleagues, business clients and QA analysts in Charlotte, Manhattan and Denver offices, both remotely and on site, to expedite timely implementation of project deliverables. • Facilitated Live Meetings and teleconferences with IT development team, Quality Assurance team and external vendors. Belk, Inc., Charlotte , NC April 2006 to December 2006 Senior Mainframe Programmer/Analyst Consultant • Queried DB2 test environment databases with SQL queries, using SPUFI and QMF. • Authored technical documentation for and coded COBOL DB2 programs, DB2 stored procedures and JCL for the Merchandise Assortment Planning Project.
- 4. • For all assigned work, created test plans and test cases, executed tests and formally documented results using Mercury TestDirector. • Created test files, conditioned DB2 test data, developed project components and documentation for all assigned work. • Tested and documented Oracle and SQL data extraction queries and JCLs. • Chaired in-depth reviews of assigned work with the entire Merchandise Assortment Planning Team. Lowe's Inc., North Wilkesboro, NC May 2005 to November 2005 Senior Mainframe Programmer/Analyst Consultant • Coded and tested COBOL DB2 programs, stored procedures and JCL for the Minimum Stock Level Project using FileAid, QMF, Expediter and a wide array of IBM, DB2, and BMC Utilities. • Contributed vital research, analysis and development work through each phase of MSL, a project which saved Lowe's, Inc. millions of dollars after its successful implementation. • Wrote technical documentation, created test data, wrote, modified and tested programs with Expediter and FileAid. • Used FileAid, QMF, BMC, IBM and DB2 utilities to monitor and validate changes to DB2 programs, DB2 tables and VSAM files. • As a Logistics support team member, performed research and analysis for business client and internal issues that were logged in Remedy. Developed and implemented timely, appropriate solutions to problems in accordance with accepted business rules. Tennessee Farmers Mutual Insurance Co., Columbia, TN June 1998 to October 2004 DB2 / COBOL Developer / Programmer • Wrote technical specifications, test plans, test cases, user instructions and other supporting documentation for program development and release. • Contributed to and supported a wide variety of insurance information systems, including Homeowners / Auto Policy, Client, Claims and Membership. • Developed DB2 programs /JCLs / procedures. Unit, system and UAT tested components, moving them through CA Librarian test environments into production. • Adapted programs for new requirements, assisted with data migrations and data loads, as well as software/system upgrades. • Monitored production jobs, reviewed production error reports and made corrections to production databases accordingly. Computer Skills and Software • HP Quality Center / Mercury Test Director / ALM • Oracle SQL Developer • Aqua Data Studio 10.0.3 • Microsoft Applications: Visual Studio, InfoPath, Visio, Word, Office, Project, Excel, Access, Outlook, Communicator • Atlassian JIRA (Issue and Defect Tracker) • MVS / TSO / ISPF • DB2 Utilities and Stored Procedures • QMF • Ascential QualityStage • Princeton Softech Utilities • FileAid • Expediter • DB2/SQL • Endevor • Changeman • FTP / Filenet • HP QuickTest Professional (QTP) • Quest Toad for Oracle
- 5. Education and Training BELMONT UNIVERSITY, Nashville, TN Liberal Arts, 4 years, English and French major, GPA: 3.87 COLUMBIA STATE COMMUNITY COLLEGE, Columbia, TN May 1998 A.A.S., COMPUTER INFORMATION SYSTEMS, GPA: 4.0
- 6. Education and Training BELMONT UNIVERSITY, Nashville, TN Liberal Arts, 4 years, English and French major, GPA: 3.87 COLUMBIA STATE COMMUNITY COLLEGE, Columbia, TN May 1998 A.A.S., COMPUTER INFORMATION SYSTEMS, GPA: 4.0