Keitha J[15691]Resume Rev 7
- 1. Keitha J. Keene PO Box 6295 Abilene, TX Email: [email protected] Phone 917-544-5003 Summary Action/results oriented global business and human resources executive with proven track record in achieving results. 20+ years career characterized by sustained success in generating revenues, enhancing profits, lowering costs, streamlining processes and improving customer satisfaction. Strong leader, with heavy experience in general management, developing organizational change and directing turnarounds in both profit and non-profit organizations. People oriented leader who builds strong corporate culture and employee commitment. Broad range of experience in diversified industries, including retail, transportation, publishing and healthcare. Specific expertise: Running multi-facility operations Development/execution of P&L performance Change management Identifying/developing talent streams. Organizational/Performance Development Benefits/Compensation Expert Labor relations negotiator Business realist/Turnaround management Professional Experience WALMART STORES INC. – US, Bentonville, AR 2006 to 2016 District Manager, District 72, Walmart Stores, West Central Texas Region – 2011 to 2016 Chief interface with Regional/Divisional management. Accountable for driving sales/profitability of 8 large format Walmart stores totaling $650M in revenue, leading a district team comprised of Asset Protection, Pharmacy and Human Resources managers. Total box performance results including: Customer Experience/Satisfaction, aligning demographics with merchandise assortment, controlling shrink, equipment, fixtures and property maintenance/repair, financial results including operating and cap budgets, compliance to federal/state agency regulatory compliance standards such as TABC, WIC, FDA, Railroad Commission, EPA, SEC, Department of Agriculture, Department of Health, ATF, Department of Labor, OSHA, as well as many others. Key Accomplishments: Promoted to District Manager midyear in charge of $350M in revenue in rural West Texas district comprised of 7 stores at below standard level profitability. By year end, all stores exceeded sales goals by 106%. Achieved company profitability benchmark. Reduced accident costs by 72% in the first year by implementing safety committees and revamping training plans. Reduced trailer counts from 144 to 12 within 6-month period, reducing costs by $550K per year. Increased sales 13% by utilizing teaching/development management style with department supervisors to improve merchandise needs/assortments. Awarded District Manager of the Year in 2012 in Region 7, comprised of 8 districts by super maxing on both sales (110%) and profitability (103%). Developed strong talent streams to succeed in hard-to-fill West Texas geographical areas. Led multiple store turnarounds by improving management staffing, store standards, operational effectivenes s, merchandise selection/execution and customer satisfaction. Upgraded Snyder store to a Super Center, achieving the largest new store sales in the Company for all stores with same grand opening day-- $2.3M first week’s sales. Added $250,000 to Ballinger store bottom line by working with Store Planning to design a layout adding 21 doors of refrigeration space. This was the first ever prototype in the State of Texas. Recently, added 60’ of grocery merchandise in same store resulting in 8% increase in sales. Awarded a larger district in 2015 with 8 stores with a combined revenue of $650+M. Reduced shrink by $351k in current year, achieving the largest reduction in the region. Drove sales and profitability in San Angelo achieving Company benchmarks during severe economic decline in energy economy. Increased Customer Satisfaction from 6.97% to 8.85% over 14-month period by improving store cleanliness, availability/assortment of merchandise (reducing grocery outs to less than 100), driving associate friendliness, properly utilizing newly implemented innovative tools/equipment and embracing social media. Consistently achieved associate engagement scores of 70 to 72, exceeding the company average of 69%. Actively supported communities with grants. Example: Awarded $10k grant to LaJolla School Board, earmarked to establish sustainable reduction in school dropout rates.
- 2. Keitha J. Keene,p2. ____________________________________________________________________________________________________ Regional Human Resources Director, Bentonville, AR - 2006 to 2011 Senior HR executive leading a team of 17 HR professionals in the execution of HR operational excellence located in 17 West Texas and New Mexico districts encompassing $13B in revenue, supporting 137 stores with 40,000 associates. Strong HR partner that consistently drove results in performance management, talent development, diversity execution, staffing at all levels and engagement of highly motivated workforce. Interfaced with Home Office to evaluate processes and strategic plans designed to deliver sales, profitability and customer satisfaction. Strong HR business partnerships with 3 Regional VPs of Operations. Known for highly developed influencing skills that enhance communications and business effectiveness. Directed the development of mentoring process named “Mentee Matrix” ensuring “ready now” candidates for management openings, ultimately leading to recognition and endorsement from the WM Board of Directors. Improved Regional Diversity results from 12% to 23% in one year by developing/utilizing award winning leadership series designed to improve self-confidence and financial acumen of women. Recognized by senior management for developing high performance HR and Operations management teams leading to the promotion of Operations business partner from RVP to SVP. Reduced $1.2M in annual regional payroll costs by identifying flaws in clocking processes by hourly associates. Developed and piloted regional plan reducing 55,000 to 100,000 non-worked paid hours per week, resulting in company-wide implementation. (4,000 Walmart stores). Built high performance teams by designing and implementing the first ever 90-day Performance Improvement Plan for the Region. This tool was rolled as is to the entire WM chain. Designated as key spokesperson on the steering committee for the development/implementation of electronic performance management system for Walmart and Sam’s Club. Awarded two Diversity and Inclusion Awards, one at the Divisional level, the second at the Corporate level for developing and implementing a women’s/diverse mentoring circle, which resulted in improved performance throughout the region. Achievements/Experience Other Experience: Servisair/GlobeGround,GreatNeck,NY – Divisional Director,Performance Management – Americas Division 2001 to 2006 Chiefspokesperson sentto conduct business in Canada and the WestIndies (Trinidad and Tobago) Excellent leader in crisis managementduring 9/11 terroristattacks. Troll Communications,Mahwah, NJ – Vice President,Human Resources 1998 to 2001 Amphenol Corporation,Communication and Network Products,Danville,CT – Director, Human Resources 1996 to 1998 Wolters Kluwer US, New York,NY – Corporate Director, Human Resources 1993 to 1996 Beth Israel Medical Center, New York, NY – Director, Compensation/Benefits 1993 Brooks Brothers, New York,NY – Corporate Director, Benefits,Compensation,Payroll 1984 to 1993 Atlanta, GA – Regional Operations Director,Southwest Region, 1984 to1989 Education Bachelor of Arts, General Studies, 2000 Major: Management Fairfield University, Fairfield, CT – Alpha Sigma Lambda Special Interests Gardening, Collecting Antiques, Golf, Real Estate (NY State License)