Killing the Myths of Outsourced Software Testing
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The document discusses the growing trend of outsourcing software testing, highlighting its benefits such as access to a larger talent pool, enhanced testing quality, and business assurance alignment. However, it also notes challenges including cultural barriers, perceived control issues, and security concerns associated with outsourcing. Ultimately, the choice between outsourcing and in-house testing should be made based on a company's specific situation and project requirements.
Killing the Myths of Outsourced Software Testing
- 1. Killing the Myths of Outsourced Software Testing
- 2. Outsourcing is gaining popularity | There are many software testing engagement models that can be utilized. A report from Research and Markets informs readers that “outsourcing of software testing services is witnessing double digit growth rate”, and also discussed some of the pure play software testing market leaders. QualiTest is proud to say that we made the list! | In fact, the analysts also foresee that the global pure-play software testing services market will grow at a CAGR of 15.90% over the period 2014-2019. This is a huge change from the economic recession, when the majority of companies were relying on in-house testing. 2
- 3. Is outsourcing the way to go? | So is this trend towards outsourcing software testing the right solution for you? | Here are some key factors that may help you to figure that out! 3
- 4. Benefits of Outsourced Testing 4
- 5. Greater Staffing Pool | One of the greatest benefits to outsourcing is that it does not require the staff to be on hand within the company which has a lot of positive implications for a business | You aren’t weighed down by the talent pool surrounding your office | Working with groups in another area of the world may mean having access to professionals with skill sets different than those within driving distance of your home office | There’s also the possible financial savings of outsourcing to an area where taxation and employee pay is low | If your company is based in an area where such things are a concern 5
- 6. Enhanced Testing Processes and Better Quality | Using an external company also helps with achieving better quality in your software | Because they usually employ testers who are experts in a wide variety of software testing methodologies and philosophies | Opening up your projects to many possible testing techniques at little extra cost to you | Outsourcing your testing will also give you exposure to independent points of view | And a lack of in-house bias for certain aspects of your system is provided by a fresh pair of eyes and testers unfamiliar with the product 6
- 7. Business Assurance | In an article about “Enabling Differentiation in Application Testing Services“, Gartner says, “The business side of an organization is gaining more influence in decisions about technology and analytics. This is also evident in testing. As part of that trend, there is greater expectation that testing services will be more linked to business process effectiveness. Looking at testing beyond an individual application, the ability to tie testing requirements to business process effectiveness becomes very relevant.” | To align with this requirement, many outsourced software testing companies are attempting to meet these business assurance needs | In fact, these business assurance needs are something that is a part of QualiTest’s focus in the upcoming years 7
- 8. Outsourcing vs In-house | The decision to outsource versus employ an in-house testing team is one which depends greatly on a company’s specific situation | It’s impossible to give an algorithm by which every company should decide which approach to use | Of course there are also companies that wouldn’t benefit from outsourcing 8
- 10. Culture Barriers | If you’re outsourcing off-shore, there’s plenty of reason to worry about things like: | Language barriers | Time zones | Work mentalities | Different ethics | These can hinder productivity for in-house developers 10
- 11. Perceived Lack of Control | Many companies are also uncomfortable with the lack of managerial control that comes from outsourcing | As the project can suffer without their direct oversight | Similarly, employing in-house testers also shortens the communication chain | Improving communication between developers | But also between Managers | And of course QA professionals as well 11
- 12. Security Concerns | Another consideration is security | If your system is comprised of sensitive information, outsourcing may not be the best option | This is all to say nothing of the concern over things like taking jobs away from your local economy | And the bad press associated with it, which has been discussed ad nauseam by plenty of media outlets in the past few years 12
- 13. Advantages of In-house Testing | There are also advantages to employing your own in-house team for testing | The first and most obvious is the ease of communication between departments | having a test team in the same office as the developers avoids the aforementioned confusion with time zones or language barriers | There’s also the bias that testers will have for the products they test | There’s a component of pride to an in-house testing team | Since their company’s name is attached to the product they’re testing, they might be more thorough in their testing than an outsourced contractor 13
- 14. Disadvantages of In-house Testing | Downsides, though, are the costs associated with this method | particularly due to the aforementioned aspects, such as staffing: | Finding, | Hiring | And training | Your own team of testers from the potentially-limited talent pool surrounding your office | As well as overhead 14
- 15. The Algorithm is a lie | The decision to outsource versus employ an in-house testing team is one which depends greatly on a company’s specific situation | It’s impossible to give an algorithm by which every company should decide which approach to use | It’s also possible to use either or both depending on the specific project you’re undertaking | A small group of in-house testers can work with an outsourced company while working on one product, and choose one or the other for the next | However, whatever choice you make should only come after careful consideration of the pros and cons | As well as the effect they could have on your internal teams and their respective projects 15