Knowledge Management Vision

Knowledge Management Vision

• 1.
  Knowledge Management Vision StanGarfield, December 2012
• 2.
  KM Vision 1. People,process, and technology elements are in place to enable everyone to conveniently Share, Innovate, Reuse, Collaborate, and Learn 2. A single global platform is available, with access to community sites, websites, team sites, content repositories, and collaboration tools 3. Everyone can interact with the platform in the ways they prefer, including entirely by email, mobile client, desktop client, web browser, RSS feed, etc. 4. Global, cross-functional communities are available for each major specialty, role, and focus area, and they offer a site, a calendar, frequent events, useful news and content, and active discussions 5. Everyone belongs to at least one community, including the one most closely aligned to their work, and pays attention to the community's discussions and activities 6. Anyone needing help, an answer to question, content, an expert, or information on what the firm has done and can do can post in a community discussion board or the microblogging tool and receive a helpful reply within 24 hours 7. Everyone can easily find, follow, be made aware of, and share what is going on in the microblogging tool/activity stream, blogosphere, content repositories, etc. 8. People are recognized, rewarded, and promoted if they Share, Ask, Find, Answer, Recognize, Inform, and Suggest, and leaders set a good example by doing so themselves 9. What one part of the firm knows, the rest of the firm knows; different parts of the firm routinely work together; ideas are solicited and implemented; high levels of trust and transparency exist; leadership engages with all levels of the firm's members; people interact with people they didn't know before; and individuals learn effectively 10. Decisions are made quickly and effectively, it's easy to find information and resources, open communications are made frequently and widely, redundant effort is avoided, mistakes are not repeated, scarce expertise is made widely available, clients see how knowledge is used for their benefit, sales and delivery are accelerated, innovation and growth are stimulated, morale is high, and the firm's reputation is strong; as a result, the firm thrives 2 KM Vision
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  1. People, process,and technology elements are in place to enable everyone to conveniently Share, Innovate, Reuse, Collaborate, and Learn 3 KM Vision People culture and values knowledge managers user surveys social networks communities training documentation communications Technology user interface intranet team spaces virtual meeting rooms portals repositories threaded discussions expertise locators metadata and tags search engines archiving Process methodologies creation capture reuse lessons learned proven practices collaboration content management classification metrics and reporting management of change workflow valuation social network analysis appreciative inquiry and positive deviance storytelling blogs and microblogs wikis podcasts and videos syndication social software external access workflow applications process automation e-learning subscriptions points tracking reporting knowledge advisors goals and measurements incentives and rewards
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  2. A singleglobal platform is available, with access to community sites, websites, team sites, content repositories, and collaboration tools 4 KM Vision
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  3. Everyone caninteract with the platform in the ways they prefer, including entirely by email, mobile client, desktop client, web browser, RSS feed, etc. 5 KM Vision iPad Smartphones Desktop EmailWeb browser RSS
• 6.
  4. Global, cross-functionalcommunities are available for each major specialty, role, and focus area, and they offer a site, a calendar, frequent events, useful news and content, and active discussions 6 KM Vision
• 7.
  5. Everyone belongsto at least one community, including the one most closely aligned to their work, and pays attention to the community's discussions and activities 7 KM Vision
• 8.
  6. Anyone needinghelp, an answer to question, content, an expert, or information on what the firm has done and can do can post in a community discussion board or the microblogging tool and receive a helpful reply within 24 hours 8 KM Vision
• 9.
  7. Everyone caneasily find, follow, be made aware of, and share what is going on in the microblogging tool/activity stream, blogosphere, content repositories, etc. 9 KM Vision
• 10.
  8. People arerecognized, rewarded, and promoted if they Share, Ask, Find, Answer, Recognize, Inform, and Suggest, and leaders set a good example by doing so themselves 10 KM Vision
• 11.
  9. What onepart of the firm knows, the rest of the firm knows; different parts of the firm routinely work together; ideas are solicited and implemented; high levels of trust and transparency exist; leadership engages with all levels of the firm's members; people interact with people they didn't know before; and individuals learn effectively 11 KM Vision
• 12.
  10. Decisions aremade quickly and effectively, it's easy to find information and resources, open communications are made frequently and widely, redundant effort is avoided, mistakes are not repeated, scarce expertise is made widely available, clients see how knowledge is used for their benefit, sales and delivery are accelerated, innovation and growth are stimulated, morale is high, and the firm's reputation is strong; as a result, the firm thrives 12 KM Vision