KnowlegeMangement_MonaHagras-06032025.pdf
- 2. Agenda • Introduction • Types of Knowledge • What is Knowledge Management • Knowledge Management Components &Process • Knowledge Management Tools • Benefits of knowledge Management • Knowledge Management and Iso Standards • Knowledge Management and EFQM • The reasons of failure of a Knowledge Management • Recommendations Dr. Mona Hagras 2
- 3. What is the difference between Knowledge and Information? Dr. Mona Hagras 3 Information Knowledge - raw facts - figures - not yet interpreted or fully understood. - Information serves as the building blocks or raw materials for knowledge - encompasses the understanding, interpretation, and application of information. - Knowledge is information that has been processed by the human mind through learning, experience, or instruction. - Knowledge is more internal,shaped by individual experiences, beliefs, and insights. - what’ but also ‘how’ and ‘why’
- 4. Dr. Mona Hagras 4 Types of Knowledge https://theintactone.com/2018/04/20/bia-u4-topic-1-types-of-knowledge/#goog_rewarded https://www.slideshare.net/SivathanuN/knowledge-management-hr-training#7
- 5. What is Knowledge Management? Knowledge management (KM) is the process of identifying, organizing, storing and disseminating information within an organization Dr. Mona Hagras 5
- 6. • People to lead, sponsor, and support knowledge sharing. • Processes to manage and measure knowledge flows. • Knowledge Content and IT tools that connect the right people to the right content at the right time. • Clear and documented Strategy for using KM to meet the most important and urgent needs of the business. Dr. Mona Hagras 6 The best four components of knowledge management are people, process, content/IT, and strategy. Knowledge Management Components
- 7. Knowledge Management Process In Literature, knowledge management process are: • acquisition • creation • refinement • storage • transfer • sharing • utilization. Dr. Mona Hagras 7 W.R. King (ed.), Knowledge Management and Organizational Learning, Annals of Information Systems 4, DOI 10.1007/978-1-4419-0011-1_1,© Springer Science+Business Media, LLC 2009 Knowledge Creation Knowledge Storage Knowledge Sharing This process can be synthesized through three main steps:
- 8. Knowledge management tools • Document management systems act as a centralized storage system for digital documents, such as PDFs, images, and word processing files. These systems enhance employee workflows by enabling easy retrieval of documents, such as lessons learned. Dr. Mona Hagras 8 Examples of knowledge management systems can include: https://www.sutisoft.com/blog/what-should-you-expect-from-document-management-software/
- 9. Knowledge management tools Content management systems (CMS) are applications which manage web content where end users can edit and publish content. These are commonly confused with document management systems, but CMSs can support other media types, such as audio and video. Dr. Mona Hagras 9 Examples of knowledge management systems can include: https://www.theedigital.com/blog/top-reasons-to-use-a-content-management-system
- 10. Knowledge management tools Intranets are private networks that exist solely within an organization, which enable the sharing of enablement, tools, and processes within internal stakeholders. While they can be time- consuming and costly to maintain, they provide a number of groupware services, such as internal directories and search, which facilitate collaboration. Dr. Mona Hagras 10 Examples of knowledge management systems can include: https://www.bounteous.com/insights/2020/09/29/remote-working-communicating-effectively-through-intranets/
- 11. • Wikis can be a popular knowledge management tool given its ease of use. They make it easy to upload and edit information, but this ease can lead to concerns about misinformation as workers may update them with incorrect or outdated information. • Data warehouses aggregate data from different sources into a single, central, consistent data store to support data analysis, data mining, artificial intelligence (AI), and machine learning. Data is extracted from these repositories so that companies can derive insights, empowering employees to make data-driven decisions Dr. Mona Hagras 11 Knowledge management tools Examples of knowledge management systems can include:
- 12. Benefits of knowledge Management 1. Enhancing Efficiency and Productivity 2. Facilitating Innovation and Creativity 3. Improved Decision-Making 4. Enhanced Knowledge Sharing and Collaboration 5. Economic Benefits of Knowledge Management 6. Cost Reduction and ROI 7. Revenue Growth and Market Expansion Dr. Mona Hagras 12
- 13. Knowledge Management & ISO Standards Dr. Mona Hagras 13
- 14. ISO 9001-2015 Quality Management & Knowledge Management Dr. Mona Hagras 14 • Clause 7.1.6: Organizational Knowledge (Direct KM Integration in ISO 9001) Requires organizations to identify, capture, and maintain knowledge needed for process efficiency and quality. Ensures knowledge is available to employees when needed. Prevents loss of critical knowledge when employees leave. • How Knowledge Management Supports ISO 9001 Compliance oDocumenting best practices & lessons learned for process consistency. oTraining and onboarding to ensure knowledge transfer. oKnowledge repositories for accessible quality records. oContinuous improvement through data-driven learning.
- 15. Evolution of ISO 30401- 2018 Dr. Mona Hagras 15 Knowledge management systems — Requirements
- 16. ISO 30401:2018 The Knowledge Management Standard ISO 30401:2018 • The first dedicated international standard for Knowledge Management (KM). • Provides guidelines for creating, maintaining, and improving Knowledge Management Systems (KMS). • Ensures organizations manage knowledge as a strategic asset. Dr. Mona Hagras 16
- 17. ISO 27001:2022 – Information Security & Knowledge Management ISO 27001:2022 • An international standard for Information Security Management Systems (ISMS). • Helps organizations protect sensitive data from security threats. • Focuses on confidentiality, integrity, and availability (CIA) of information. Dr. Mona Hagras 17
- 18. ISO 14001:2015 – Environmental Management & Knowledge Management ISO 14001:2015 • An international standard for Environmental Management Systems (EMS). • Helps organizations reduce environmental impact and comply with regulations. • Focuses on sustainability, resource efficiency, and continuous improvement. Dr. Mona Hagras 18
- 19. Knowledge Management & EFQM Excellence Model EFQM Excellence Model • A globally recognized framework for organizational excellence. • Helps businesses assess strengths, weaknesses, and improvement areas. • Based on key enablers: Leadership, Strategy, People, Partnerships & Resources, Processes, Products,Services . Dr. Mona Hagras 19
- 20. Dr. Mona Hagras 20 Knowledge Management & EFQM Excellence Model The relationship between Knowledge Management (KM) and the EFQM Model is explicitly highlighted in the EFQM framework, particularly in the area of Driving Performance & Transformation 5.4 Leverages Data-Driven Insights & Knowledge 5.5 Manage Assets &resources
- 21. Strategies to Accelerate knowledge Management • Organizational Culture: Management practices will affect the type of organization that executives lead. Managers can build learning organizations by rewarding and encouraging knowledge sharing behaviors across their teams. This type of leadership sets the groundwork for teams to trust each other and communicate more openly to achieve business outcomes. • Communities of practice: Centers of excellence in specific disciplines provide employees with a forum to ask questions, facilitating learning and knowledge transfer. In this way, organizations increase the number of subject matter experts in a given area of the company, reducing dependencies on specific individuals to execute certain tasks Dr. Mona Hagras 21
- 22. The reasons of failure of a Knowledge Management System • Lack of user buy-in / Management sponsorship • Projects led by IT only- Users change the requirements • All the concerned users are not consulted • Service Level Agreement (SLA) is not defined • Metadata is insufficient- Unclear link between Data and Indicators • No data classification and ownership • No security management Dr. Mona Hagras 22
- 23. Recommendations • The Knowledge Items should be clearly defined. The Organization should first identify all of its explicit and tacit knowledge items, classify them and should define the security levels of these knowledge items. • The Knowledge Management framework should be structured and should be communicated to all the participants. Each player should know its role in the overall workflow. • The Knowledge Creation workflow should be monitored. • The defined evaluation mechanism should be in place. • The support groups should also be involved in the KM process. Dr. Mona Hagras 23
- 24. Knowledge must be shared in the moment to be relevant Dr. Mona Hagras 24
- 25. Q&A Thank you Dr. Mona Hagras 25