This document discusses key performance indicators (KPIs) and how to develop them. It provides information on defining objectives, identifying key result areas and tasks, measuring results, and creating KPIs. The document outlines common mistakes in KPI development, such as creating too many KPIs or not linking them to strategy. It also describes different types of KPIs, including process, input, output, leading, lagging, outcome, qualitative and quantitative. Overall, the document provides guidance on establishing an effective KPI system for evaluating job performance.