L2 desktop support eng resume

KASHINATH ADKINE
Phone: (Mob) 9923579634.
Email Id: adkinekashinath@gmail.com
Skills Summary
Skilled L2 Desktop Support Engineer with 5 years of experience in providing comprehensive
technical support to end-users in financial, customer service, and professional recruitment industries.
Successful in installing, upgrading, and configuring innovative applications on Windows operating systems
and providing technical support to optimize workflows and minimize business interruptions. Seeking to
utilize expertise in information technology and desktop support to take next career step with a highly
respected financial firm.
PROFESSIONAL EXPERIENCE
Desktop Support Engineer L2 in Wipro Ltd. from Nov 2016 to Present.
Responsibilities:
 Handling VIP Users.
 Call logging & analysis.
 Ticket logging and closing with Remedy Tool.
 I Phone Configuration and installation.
 Configuring and troubleshooting of Microsoft Outlook 2013/2016.
 Manage system installation and implementation.
 Handling various kinds of incidence logged by the user & provides them a support on their logged
incidence about Desktops, Laptops, Software's & Printers.
 Laptop, Desktop, printers control Inventory
 Proficient in handling escalated calls and providing level L1&L2 Support to users.
 Microsoft Outlook, Outlook Express configuration, backup, troubleshooting.
 Lotus Notes configuration, backup, troubleshooting.
 Deploy the software thought portal manager (LANDesk Workspace).
 Experience in installation of Windows, configuration, Technical troubleshooting, support of server
Hardware, operating systems, Microsoft application software and peripherals.
 Provided the Remote support thought LANDesk remote.
 Monitor network problem through PRTGS traffic Monitor tool and PingInfo tool.
1.8 Year experience as a Desktop Support Engineer in BrainBees Solution Pvt.
Ltd. from Jan 2015 to August 2016.
Responsibilities:
 Proficient in handling escalated calls and providing level 1 Technical Support to end-users.
 Microsoft Outlook, Outlook Express configuration, backup, troubleshooting
 Configuring and troubleshooting Mail Clients such as Outlook2007.
 Installations & support of software's like Microsoft Office, Open Office etc.
 Provided the Remote support & Net meting support using following software Team Viewer, VNC
Server, Ammyy Remote Software, Remote Desktop.
6 Month experience as a Desktop Support Engineer in Impact InfoTech Pvt.Ltd
(Jul-2014 to Dec-2014)
Responsibilities:
 Proficient in handling escalated calls and providing 1st & 2nd Level Technical Support to end-users.
 Microsoft Outlook, Outlook Express configuration, backup, troubleshooting, RAM, connectivity,
check disk space.

 Installation of Data Card Like VPN Data Card, Tata photon+ and Reliance Netconnect etc.
 Maintains of computer hardware systems and system assembly.
 Maintain the assets of pc's and laptops.
 Installation & Configuration of Network printers & Scanner and its basic level of troubleshooting.
o Manage all the inventory of PCs.
2 Years of experience as support engineer in HCL INFOSYSTEMS Ltd (Nov-
2012 to April-2014)
 Managing & Monitoring Network & Coordinate with Vendor.
 Monitoring & insuring a recommended temperature for Server Storage Room.
 Installation of Antivirus.
 Experience in installation of Windows, configuration, Technical troubleshooting, support of server
Hardware, operating systems, Microsoft application software and peripherals, Windows 2000, 2003,
2008, Linux, Ubuntu, and Windows XP & Windows 7.
EDUCATIONAL QUALIFICATIONS
 2012 B.C.A From SRTM University Nanded, Secured 64 %.
 2007 12th
From S.S.C.J College Nanded Secured 60 %.
 2005 10th
from s.s.c.j College Nanded Secured 69%.
PROFESSIONAL QUALIFICATION
 A+.
 N+
 Linux
TECHNICAL SKILLS
 First/Second level Support for all End User Calls.
 Email Client Configuration in desk side devices and portable devices.
 Configuration of Printer Drivers for local and Network Printers on the laptops and Desktop.
 Install, upgrade, support and troubleshoot for printers, computer hardware issues
 Microsoft Office 2007/8, Office 2010 support and installation.
 PC assembling, Formatting, Partition, drivers Installation.
 Working knowledge of BMC remedy ticketing tool.
 Knowledge on office 365.
 Working on install outlook 2013/16 installation and configuration.
 Working knowledge on Lotus Note Installation/Configuration and map database.
 Remote Tools - VNC, LANDesk Remote control
 Monitor - Event Logs, System monitor.
 Check CPU load, Connectivity, RAM related issue etc.
 Routers, switches troubleshooting.
 Provide Support in Resolving Networks Problem and troubleshooting of LAN Connectivity issues.
 DNS, DHCP and active directory troubleshooting issues.
 TCP/IP.
 Deploy software.
 Creating & managing user’s profile.
 Connecting & Configuring PCs for use on LAN.
 Managing Asset Inventory (IMAC, Installation Check List, Hardware Check List)
 DORA Process.
PERSONAL DETAILS
 PERMANENT ADDRESS: At. Bhukmari Tq. Kandhar Dist. Nanded.
 DATE OF BIRTH: 01/05/1988.

 NATIONALITY: INDIAN.
 MARRITUAL STATUS: MARRIED.
 GENDER: MALE.
 EMAL ID: adkinekashinath@gmail.com.
 MOBILE NO: 9923579634.

L2 desktop support eng resume

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