Lakensha c spann1
- 1. Lakensha C Spann 1535 Rogers Ave SW, Atlanta GA 30310 404-376-0922 [email protected] CLIENT SERVICE PROFESSIONAL Profile • More than 7 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem- solving and trouble-shooting, sales staff support, and planning/ implementing proactive procedures and systems to avoid problems in the first place. • Superior interpersonal, organizational and client service skills. • Possess solid computer skills with excellent written and verbal communication skills. • Excellent working knowledge using both Windows and Mac systems; Microsoft Excel, Word, Powerpoint • Ability to train, motivate, and supervise customer service employees. • A team player, acknowledged as “Total Quality Client Service Professional.” • Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories. Synopsis of Qualifications Extensive product knowledge coupled with creative ideas for product applications with strong problem solving skills. Proven ability to develop sales potential in new market areas. Strong analytical and planning skills, and customer satisfaction, combined with the ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits without supervision. Detail oriented self-motivator with high energy. Employment Apple, Atlanta, GA 2013 - Present Technical Support Associate • Work with customers to help troubleshoot and update IOS devices • Fix bugs and computer glitches on iMac, MacBook Pro, IPhone, iPad, iPod and other apple products • Quickly and effectively solve customer challenges and repaired devices. • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. The Home Depot, Smyrna, GA 2011-2012
- 2. Human Resource Representative • Employee performance evaluations, compliance and training • Proficiency in Microsoft office and 10 key/ calculator • Employee onboarding and high volume staffing • Process payroll and timesheets and worked closely with management to complete workforce planning. • Processed leaves of absences and pay increases and decreases Bank OF America, Kennesaw, GA 2007-2011 Customer Support Specialist II • Evaluate customer records and recommend payment plans based on earnings, savings data, payment history, and purchase activity. • Prevented fraud loss • Service account request and concerns, Accounts Payable and receivable • Analyze current credit data and financial statements of individuals • Devised a technique for introducing products to customers • Worked with branch associates to deepen customer relationships. • Process check transactions and curb delinquency • Applied annual percentage rate reductions Education Southern New Hampshire University Manchester, NH 2012- present Working towards B A in Business Administration currently enrolled References Furnished Upon Request