Leadership qualities PGP VIVA VVIT

ELEMENTS OF
DIRECTING
Employer
LEADERSHIP

Professor & Lawyer
Puttu Guru Prasad
B.Com., M.Com., M.Phil., M.B.A., PGDFTM., AP.SET.,
M.Phil., DRMS., L.L.B., ICFAI TMF., DIRM., L.L.M.,
Pre PhD (PhD)from JNTUK.,
“Diploma in Psychology from YALE
University”
MHRDI’s IIC Ambassador
NSS Certified Program Officer, (A.U)
Senior Faculty for Business Studies, Economics, Accounts
Head, Board of Administration & Management Science,
Bhagavad Gita & CLAT Program Coordinator,
Commerce Department, VIVA-VVIT, Nambur,
My Blog: puttuguru.blogspot.in

The Great
Business
Leaders
0f India

Indra Nooyi
Chief Executive Officer of
PepsiCo

Mrs. Meera H Sanyal,
senior banking
professional and
candidate for the 2009
Indian Parliamentary
General Elections
from the Mumbai
South Constituency.

Kalpana Morparia is an Indian banker. She was associated with ICICI Bank for thirty
three years. She was the Chief Executive Officer of South and Southeast Asia,
JPMorgan, the Indian extension of a 2.1 trillion dollar American company.

Shikha Sharma heads Axis Bank.

Divya Gokulnath is an Indian entrepreneur and educator who is the co-founder and
director of Byju's, an educational technology company.

Ankiti Bose is the co-founder and CEO of Zilingo, a multi-national start-up
in the e-commerce space. She has been featured in Forbes Asia 30 in 2019.

Leadership qualities PGP VIVA VVIT

Professor & Lawyer
Puttu Guru Prasad

Definitions of Leadership
•George Terry: Leadership is the activity of
influencing people to strive willingly for group
objectives.
•Harold Koontz :Leadership is the art or process
of influencing people so that they will strive
willingly and enthusiastically towards the
achievement of group goals.
•William F. Glueck: Leadership is a set of
interpersonal behaviors designed to influence
employees to cooperate in the achievement of
objectives.

•Leadership is both a process and property.
The process of leadership is the use of
noncoercive influence to direct and
coordinate the activities of the members
of an organised group towards the
accomplishment of group objectivities.
•As a property, leadership is the set of
qualities or characteristics attributed to
those who are perceived to successfully
employ such influence. Gay and Strake:
Definitions of Leadership

Leadership at Infosys
• It is interesting and inspiring to know about N. R. Narayana
Murthy, Ex-Chairman of Infosys, an IT legend, institution builder,
a leader par excellence and embodiment of directing abilities.
• Born on August 20, 1946 in Karnataka State, Mr. Narayana
Murthy graduated (B.E.) from University of Mysore (1967), and
obtained master degree (M.Tech) from IIT, Kanpur in 1969. He
started his career as head of the computer center at IIM,
Ahmedabad.
• He started Infosys, a small software company along with his
friends in 1981 and turned it into a global IT company by 2002.
• He was the chief mentor, CEO of the company for two decades.
During that time he took the company to unimaginable heights.
• With an equity capital of Rs. 10,000 in 1981, Infosys market
capitalization reached Rs. 11 billion by 2001.
• Infosys became one of the biggest exporter of software from
India. It is the first company to be listed in Nasdaq Stock Market
in 1999.

• Narayana Murthy is remembered as a top leader for many things. He had
supreme confidence on his team members, executives and workers.
• He nurtured and developed leadership qualities through coaching and
training. He started Infosys Leadership Institute in early 2001 to help
promising infoscians to develop into global leaders.
• Mr. Murthy leads by example and by trust. Very often he used to say “A true
leader is one who leads by example and sacrifices more than any one else, in
his or her pursuit of excellence”.
• He truly practiced and proved it in Infosys. Mr. Murthy always motivated his
team. He introduced number of motivational schemes including the novel
Stock option scheme for the executives of Infosys.
• Narayana Murthy was associated with many national and international
bodies in different capacities and extended his services to the wide ranging
activities.
• He received number of awards and rewards from academic, social and
business community.
• Following the norms setup by himself, Narayana Murthy handed over reins of
Infosys to his friend and co-founder Nandan Nilekani in 2002.
Leadership at Infosys

Leadership
•Whenever we hear the success stories of any organisation,
we are immediately reminded of their leaders. Can you
imagine Microsoft without Bill Gates, Reliance Industries
without Ambani's, Infosys without Narayana Murthy, Tata
without J.R.D. Tata or Wipro without Azim Premji.
•You would say it is not possible to achieve success without
such great leaders. The leaders always play a key role for the
success and excellence of any organisation.
•Let us understand the concept of leadership, its importance
and qualities of good leaders. Leadership is the process of
influencing the behavior of people by making them strive
voluntarily towards achievement of organisational goals.
• Leadership indicates the ability of an individual to maintain
good interpersonal relations with followers and motivate
them to contribute for achieving organisational objectives.

360 degree Leadership Appraisal

Qualities of a Good Leader
• In all about 18,000 traits were identified by researchers. The qualities of a
good leader as mentioned by some authorities on the subject are given
below:
• George Terry : Energy, emotional stability, knowledge of human relations,
motivation, communication, skill, teaching ability, social skill and technical
competence.
• Chester Barnard : Vitality and endurance, decisiveness, persuasiveness,
stability in behavior, intellectual ability and knowledge.
• Ordway Tead : Physical and nervous energy, enthusiasm, sense of purpose
and direction, technical mastery, friendliness and affection, decisiveness.
• Vicout Slim : Courage, will power, judgment, flexibility, knowledge and
integrity.
• Ghiselli : Supervisory ability, achievement motivation, self-actualizing,
intelligence, self assurance, decisiveness.
• Hill: Courage, self-confidence, moral qualities, self sacrifice, paternalism,
fairness.
• Stodgil: Physical and constitutional factors, intelligence, self-confidence,
sociability, will, dominance.

George Terry : Energy, emotional stability, knowledge
of human relations, motivation, communication, skill,
teaching ability, social skill and technical competence.

Features of leadership
•An examination of the above definition reveals
the following important features of leadership:
•(i) Leadership indicates ability of an individual
to influence others.
•ii) Leadership tries to bring change in the
behavior of others.
•(iii)Leadership indicates interpersonal relations
between leaders and followers.
•(iv) Leadership is exercised to achieve common
goals of the organisation.
•(v) Leadership is a continuous process.

•The term leader emerges from leadership. An individual
possessing attributes of leadership is known as leader.
•While discussing about leadership, it is important to
understand leader–follower relationship.
•Many times, the success of an organisation is attributed
to the leader, but due credit is not given to the followers.
•Many followers related factors like – their skills,
knowledge, commitment, willingness to cooperate, team
spirit etc., make a person an effective leader.
•It is said that followers make a person, a good leader by
acceptance of leadership.
•Therefore, it is to be recognized that both leader and
follower play key role in leadership process.
Features of leadership

Importance of Leadership:
•Leadership is a key factor in making any organisation
successful. History reveals that, many times,
difference between success and failure of an
organisation is leadership.
•It is aptly mentioned by Stephen Covey, a famous
management consultant, that managers are
important but leaders are vital for lasting
organisational success.
•A leader not only commits his followers to
organisational goals but also pools needed
resources, guides and motivates subordinates to
reach the goals.
•The importance of leadership can be discussed from
the following benefits to the organisation:

• (i) Leadership influences the behavior of people and makes them to
positively contribute their energies for the benefit of the organisation.
Good leaders always produce goods results through their followers.
• (ii) A leader maintains personal relations and helps followers in
fulfilling their needs. He provides needed confidence, support and
encouragement and thereby creates congenial work environment.
• (iii) Leader plays a key role in introducing required changes in the
organisation. He persuades, clarifies and inspires people to accept
changes whole-heartedly. Thus, he overcomes the problem of
resistance to change and introduces it with minimum discontentment.
• (iv) A leader handles conflicts effectively and does not allow adverse
effects resulting from the conflicts. A good leader always allows his
followers to ventilate their feelings and disagreement but persuades
them by giving suitable clarifications.
• (v) Leader provides training to their subordinates. A good leader
always builds up his successor and helps in smooth succession process.
Importance of Leadership:

Qualities of Good Leader:
•What are the qualities possessed by a good leader?
Are there any common traits (qualities) applicable to
all good leaders?
•How many such qualities should a leader possess to
be successful?
•One approach to leadership emphasizes that a
person should possess certain qualities or traits to
become a successful leader.
•It assumes that leaders can be distinguished from
non leaders by certain unique traits possessed by
them.
•The qualities of good leaders as identified by some
researchers are shown in the box in previous page.
Some of these qualities are explained below:

Leadership and Team work in HCL
Technologies
•HCL Technologies has formulated a rather innovative
approach to management, where employees come before
customers.
•Every employee ranks their boss, their boss’s boss, and at
least three other company managers on a 1-to-5 scale.
•Then the results are posted online for everyone to see. This
company realizes that satisfied and secure employees can
best focus on customer success.
•HCL has formed new strategic alliances, and is embarking on
a rather innovative approach to shared risk with customers.
•The point is that Indian companies aren’t just innovating
manufacturing methods, technologies, and product design.
•Their leaders are also re-thinking leadership and
management to create energized creative teams of
employees focused on customer success.

•(i) Physical features: Physical features like height,
weight, health, appearance determine the physical
personality of an individual. It is believed that good
physical features attract people. Health and
endurance help a leader to work hard which inspires
others to work with same tempo.
•(ii) Knowledge: A good leader should have required
knowledge and competence. Only such person can
instruct subordinates correctly and influence them.
•(iii) Integrity: A leader should posses high level of
integrity and honesty. He should be a role model to
others regarding the ethics and values.

•(iv) Initiative: A leader should have courage and initiative. He
should not wait for opportunities come to his way, rather he
should grab the opportunity and use it to the advantage of
organisation.
•(v) Communication skills: A leader should be a good
communicator. He should have the capacity to clearly
explain his ideas and make the people to understand his
ideas. He should be not only good speaker but a good
listener, teacher, counsellor and persuader.
•(vi) Motivation skills: A leader should be an effective
motivator. He should understand the needs of people and
motivate them through satisfying their needs.
•(vii) Self Confidence: A leader should have high level of self
confidence. He should not loose his confidence even in most
difficult times. In fact, if the leader lacks self confidence, he
can not provide confidence to his followers.

•(viii)Decisiveness: Leader should be decisive in managing
the work. Once he is convinced about a fact, he should
be firm and should not change opinions frequently.
•(ix) Social skills: A leader should be sociable and friendly
with his colleagues and followers. He should understand
people and maintain good human relations with them.
•However, we should remember that all good leaders
may not necessarily posses all the qualities of a good
leader.
•In fact, it is not possible for any individual to have all the
qualities.
•But an understanding about these qualities help the
managers to acquire them through training and
conscious efforts.

Leadership qualities PGP VIVA VVIT

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