Ted Ladd PhD
Professor of Entrepreneurship
San Francisco | Boston | New York | Ashridge | London | Dubai | Shanghai
Leveraging Lean
in the Sharing Economy
Sharing venture:
1. an online platform
2. between two sides of a transaction
3. that reduces coordination costs
4. to provide access without ownership.
Challenge
Sharing ventures are 4x harder to design
1. Business Model for Suppliers
2. Business Model for Demanders
3. Same Place
4. Same Time
• Why?
Network Effect
• Value for each user ≈ # of users
• Bigger = Better
• Economies of scale of demand
Problem: Theory is incomplete
• # of users ≠ value for each user
• Value = volume x diversity
• Example: Smartwatch apps
• Where to look?
Sales Cycle
Diversity

Volume

1: Diversify acquisition channels
• Keep old Canvases
• Evaluate sub-optimal channels
– For non-overlapping appeal
• Rotate channels for diversity of value
• Example: Hooves.dk
• When?
First Mover Advantage
• Typically, a myth
– Second Mover Advantage, Fast Followers
• Network Effect  Winner Takes All
– Explosive growth after tipping point
– First Mover is real!
• Renewed attention on Early Adopters
– To drive indirect network effect
Adoption Cycle
Area under curve = installed base
Moore, G. (2002) Crossing the chasm: Marketing and selling disruptive products to mainstream customers
Venture maturity 
#ofcustomers
(Poor) Options for Early Adopters
• Spend on marketing
– Increases early costs
• Lower prices
– Reduces early revenue
• Arrive with deep pockets
– Expensive capital
• Build  Measure  Learn (Experiment)
– Shows biz model to competitors
– Jeopardizes early reputation
2: Formalize Customer Discovery
• Data for Hypothesis Testing
• Conversations as Warm Sales Leads
• Track, revisit, encourage, persuade
• Explore and exploit for ambidexterity
Leverage Lean for Sharing
• Network effect promotes Early Adopters
1. Rotate channels for diversity of demand
2. Dual use for Customer Discovery
Ted.Ladd@Hult.edu
Related Research from Ted Ladd
• Limits of Lean
– Harvard Business Review (2016)
• Customer Interaction and Experimentation
– Academy of Management conference (2015)
• Social Venture Canvas
– Stanford Social Innovation Review (Spring 2015)
– International Journal of Entrepreneurship & Innovation (Feb
2017)
• Customer Development and Effectuation
– Management Teaching Review (March 2016)
• Impact of Lean on Risk Aversion
– Drafting

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Lean for Sharing Ventures: Four Times Harder, Four Times More Rewarding, Ted Ladd, Hult International Business School

  • 1. Ted Ladd PhD Professor of Entrepreneurship San Francisco | Boston | New York | Ashridge | London | Dubai | Shanghai Leveraging Lean in the Sharing Economy
  • 2. Sharing venture: 1. an online platform 2. between two sides of a transaction 3. that reduces coordination costs 4. to provide access without ownership.
  • 3. Challenge Sharing ventures are 4x harder to design 1. Business Model for Suppliers 2. Business Model for Demanders 3. Same Place 4. Same Time • Why?
  • 4. Network Effect • Value for each user ≈ # of users • Bigger = Better • Economies of scale of demand
  • 5. Problem: Theory is incomplete • # of users ≠ value for each user • Value = volume x diversity • Example: Smartwatch apps • Where to look?
  • 8. 1: Diversify acquisition channels • Keep old Canvases • Evaluate sub-optimal channels – For non-overlapping appeal • Rotate channels for diversity of value • Example: Hooves.dk • When?
  • 9. First Mover Advantage • Typically, a myth – Second Mover Advantage, Fast Followers • Network Effect  Winner Takes All – Explosive growth after tipping point – First Mover is real! • Renewed attention on Early Adopters – To drive indirect network effect
  • 10. Adoption Cycle Area under curve = installed base Moore, G. (2002) Crossing the chasm: Marketing and selling disruptive products to mainstream customers Venture maturity  #ofcustomers
  • 11. (Poor) Options for Early Adopters • Spend on marketing – Increases early costs • Lower prices – Reduces early revenue • Arrive with deep pockets – Expensive capital • Build  Measure  Learn (Experiment) – Shows biz model to competitors – Jeopardizes early reputation
  • 12. 2: Formalize Customer Discovery • Data for Hypothesis Testing • Conversations as Warm Sales Leads • Track, revisit, encourage, persuade • Explore and exploit for ambidexterity
  • 13. Leverage Lean for Sharing • Network effect promotes Early Adopters 1. Rotate channels for diversity of demand 2. Dual use for Customer Discovery [email protected]
  • 14. Related Research from Ted Ladd • Limits of Lean – Harvard Business Review (2016) • Customer Interaction and Experimentation – Academy of Management conference (2015) • Social Venture Canvas – Stanford Social Innovation Review (Spring 2015) – International Journal of Entrepreneurship & Innovation (Feb 2017) • Customer Development and Effectuation – Management Teaching Review (March 2016) • Impact of Lean on Risk Aversion – Drafting