Learning Technologies 2014
Online leadership academies - 5 key lessons for
creating a complete learning journey

Lisa Minogue-White, WillowDNA
Clive Shepherd (taken from Clive On Learning blog)

“Knowledge may be a pre-requisite to the
exploration of ideas, but it

won't take you all the

way there.
Ideas are key principles which underpin your
decision making. It is not enough to know about
ideas; before you can put them into
practice you have to believe them too…”
“…we see the shift from push to pull, from

courses to resources”
A complex

subject

needs ‘chunking’ up to make learning

objectives achievable

An integrated approach to make learning accessible
Construction of a learning scaffold
Voices from within the company
A growing knowledge base derived from application of
skills
delivering the kind of transformational
skills a good quality leadership development
programme should target can’t be done in 2
day workshops and a workbook to
complete back in the office.
Success factors

1. LEARNING DESIGN
Complex skills need
time…something
conventional leadership
academies struggled to
sustain
brain dump vs brain evolution
Learning path design methodology

Access
• Gentle but interesting introduction to the online learning experience
• Motivation through comfort with the online environment

Socialisation
• Creating a sense of ‘learning community’ through early opportunities to interact with other
learners.
• Activities encourage dialogue and sense of group experience
Formal Learning Experiences
• Asynchronous and real time activities
• Learners require two types of interaction: interaction with the content and interaction with
people
Knowledge construction
• Taking the concepts from formal materials and interaction with others to create their own
learning.
• Achieved through application of learning in the workplace, discussion and joint knowledge
development.
Development
• Learners actively contribute to their own learning and that of the group.
• They build on ideas explored through the learning path and can adapt them to meet the
individual needs of their context
Learning timeframes...
Classroom Learning

1 Day Classroom Event

1 day

E-Learning 1.0

E-Learning Module 1

E-Learning Module 2

Online Test

2-3 Weeks

E-Learning 2.0
Online
Diagnostic

E-Learning Module

Webinar

Assignment

2-3 Months

Self directed
Learning

Feedback
Discussion
Timeline to Mastery

Telefonica O2
Successedit Master text styles
Click to factors

2. CONTEXT
CLICK TO EDIT MASTER
TITLE STYLE
“”Our motto - context is King
The learning platform was credited for its supporting role in
improving the network’s capability and helping implement
Initiative’s culture – Fast, Brave, Decisive and Simple .
Success factors

3. THE COMMUNITY
characteristics of a successful
community...
a strong common

trust

purpose

and openness

minimal hierarchy
intense knowledge sharing

social activity

community machine

is the oil in the
where communities add business
value
subject area experts from many different functions
or business units collaborating to solve
problems or to assess new ideas
bringing together all those involved in delivering

major business process
embedding a centrally driven programme or change
into business units

a
Takeaways
19
Success factors

4. FACILITATION
a tutor, facilitator, course support, coach
whoever they are or whatever you call them,
someone who cares makes a huge
difference
the timeline of facilitation...

long
term

short
term
broadcasting or
directing

providing additional
information &
provocation

hosting a knowledge
generating community
“”With the support of e-learning and Matrix community, they
have seen noticeable improvement in the quality
and speed of the work the local markets submit
during the pitches and everyday work. Initiative has
recently won a global media contract for an e-commerce
giant with an estimated global ad spending of $500
million.
The learning platform was credited for its supporting role in
improving the network’s capability and helping implement
Initiative’s culture – Fast, Brave, Decisive and Simple .
“Previously, people rarely talked about Matrix.
Now there is dialogue every day.

Understanding how learning works
and placing the learning within the
community has made such a difference.”
Successedit Master text styles
Click to factors

5. THE TECHNOLOGY
CLICK TO EDIT MASTER
TITLE STYLE
Creating the
journey
• Formal
learning
scaffold
• Practical
assignment
s
• Social
learning

26
Institute of Practitioners In
Scenarios
• Practice
before
application
• A place to
experiment
with new
concepts

BPP University
College
Time to mastery =
technology enabled
learning journey
Choose wisely
• Context, flexibility, effectiveness and total cost of
ownership = multi channel delivery
• Complex subjects are never addressed though one
medium (think learning cycle)
• Credibility, buy in and applicability of learning needs
voices of experience, not over engineered content
Success factors

FINAL THOUGHTS
Communities are essential where learning needs are
complex and the environment changes rapidly
The authentic voice of experience facilitates buy in
and application of learning
A learning

scaffold

enables learners to build the knowledge

and confidence to build their own insights and models of learning

Someone needs to care about learners and the
community – effective informal learning doesn’t happen by
accident!

Make your case

and prove effectiveness through engaging

with the community and where social learning is happening, it’s where
you’ll find the best stories.
31
Mobilise the right mix

Content

Platforms

Consultancy

Learning technologies 2014 seminar v1 0

  • 1.
    Learning Technologies 2014 Onlineleadership academies - 5 key lessons for creating a complete learning journey Lisa Minogue-White, WillowDNA
  • 2.
    Clive Shepherd (takenfrom Clive On Learning blog) “Knowledge may be a pre-requisite to the exploration of ideas, but it won't take you all the way there. Ideas are key principles which underpin your decision making. It is not enough to know about ideas; before you can put them into practice you have to believe them too…”
  • 3.
    “…we see theshift from push to pull, from courses to resources”
  • 4.
    A complex subject needs ‘chunking’up to make learning objectives achievable An integrated approach to make learning accessible Construction of a learning scaffold Voices from within the company A growing knowledge base derived from application of skills
  • 5.
    delivering the kindof transformational skills a good quality leadership development programme should target can’t be done in 2 day workshops and a workbook to complete back in the office.
  • 6.
  • 7.
    Complex skills need time…something conventionalleadership academies struggled to sustain
  • 8.
    brain dump vsbrain evolution
  • 9.
    Learning path designmethodology Access • Gentle but interesting introduction to the online learning experience • Motivation through comfort with the online environment Socialisation • Creating a sense of ‘learning community’ through early opportunities to interact with other learners. • Activities encourage dialogue and sense of group experience Formal Learning Experiences • Asynchronous and real time activities • Learners require two types of interaction: interaction with the content and interaction with people Knowledge construction • Taking the concepts from formal materials and interaction with others to create their own learning. • Achieved through application of learning in the workplace, discussion and joint knowledge development. Development • Learners actively contribute to their own learning and that of the group. • They build on ideas explored through the learning path and can adapt them to meet the individual needs of their context
  • 10.
    Learning timeframes... Classroom Learning 1Day Classroom Event 1 day E-Learning 1.0 E-Learning Module 1 E-Learning Module 2 Online Test 2-3 Weeks E-Learning 2.0 Online Diagnostic E-Learning Module Webinar Assignment 2-3 Months Self directed Learning Feedback Discussion
  • 11.
  • 12.
    Successedit Master textstyles Click to factors 2. CONTEXT CLICK TO EDIT MASTER TITLE STYLE
  • 13.
    “”Our motto -context is King The learning platform was credited for its supporting role in improving the network’s capability and helping implement Initiative’s culture – Fast, Brave, Decisive and Simple .
  • 15.
  • 16.
    characteristics of asuccessful community... a strong common trust purpose and openness minimal hierarchy intense knowledge sharing social activity community machine is the oil in the
  • 17.
    where communities addbusiness value subject area experts from many different functions or business units collaborating to solve problems or to assess new ideas bringing together all those involved in delivering major business process embedding a centrally driven programme or change into business units a
  • 18.
  • 19.
  • 20.
  • 21.
    a tutor, facilitator,course support, coach whoever they are or whatever you call them, someone who cares makes a huge difference
  • 22.
    the timeline offacilitation... long term short term broadcasting or directing providing additional information & provocation hosting a knowledge generating community
  • 23.
    “”With the supportof e-learning and Matrix community, they have seen noticeable improvement in the quality and speed of the work the local markets submit during the pitches and everyday work. Initiative has recently won a global media contract for an e-commerce giant with an estimated global ad spending of $500 million. The learning platform was credited for its supporting role in improving the network’s capability and helping implement Initiative’s culture – Fast, Brave, Decisive and Simple .
  • 24.
    “Previously, people rarelytalked about Matrix. Now there is dialogue every day. Understanding how learning works and placing the learning within the community has made such a difference.”
  • 25.
    Successedit Master textstyles Click to factors 5. THE TECHNOLOGY CLICK TO EDIT MASTER TITLE STYLE
  • 26.
    Creating the journey • Formal learning scaffold •Practical assignment s • Social learning 26 Institute of Practitioners In
  • 27.
    Scenarios • Practice before application • Aplace to experiment with new concepts BPP University College
  • 28.
    Time to mastery= technology enabled learning journey
  • 29.
    Choose wisely • Context,flexibility, effectiveness and total cost of ownership = multi channel delivery • Complex subjects are never addressed though one medium (think learning cycle) • Credibility, buy in and applicability of learning needs voices of experience, not over engineered content
  • 30.
  • 31.
    Communities are essentialwhere learning needs are complex and the environment changes rapidly The authentic voice of experience facilitates buy in and application of learning A learning scaffold enables learners to build the knowledge and confidence to build their own insights and models of learning Someone needs to care about learners and the community – effective informal learning doesn’t happen by accident! Make your case and prove effectiveness through engaging with the community and where social learning is happening, it’s where you’ll find the best stories. 31
  • 32.
    Mobilise the rightmix Content Platforms Consultancy

Editor's Notes

  • #3 Simple hosted platform and Learning Path design to cope with a complex subject that needed ‘chunking’ up to make learning objectives achievable A capable partner able to cope with the complexity of the subject matter – it’s tricky stuff! An integrated approach that made learning accessible when needed as well as learning on induction feasible Construction of a learning scaffold with opportunity to go “off-piste” individually or with others to explore different interest areas via discussion boards as well as within the community site Ability to include voices from within the company, to both support and champion the use of this sophisticated tool as well as the voice of experience of planning
  • #4 Simple hosted platform and Learning Path design to cope with a complex subject that needed ‘chunking’ up to make learning objectives achievable A capable partner able to cope with the complexity of the subject matter – it’s tricky stuff! An integrated approach that made learning accessible when needed as well as learning on induction feasible Construction of a learning scaffold with opportunity to go “off-piste” individually or with others to explore different interest areas via discussion boards as well as within the community site Ability to include voices from within the company, to both support and champion the use of this sophisticated tool as well as the voice of experience of planning
  • #5 Simple hosted platform and Learning Path design to cope with a complex subject that needed ‘chunking’ up to make learning objectives achievable A capable partner able to cope with the complexity of the subject matter – it’s tricky stuff! An integrated approach that made learning accessible when needed as well as learning on induction feasible Construction of a learning scaffold with opportunity to go “off-piste” individually or with others to explore different interest areas via discussion boards as well as within the community site Ability to include voices from within the company, to both support and champion the use of this sophisticated tool as well as the voice of experience of planning
  • #10 So we took the brief and the materials supplied on QI and applied best practice in creation of high value online learning programmes. We use Professor Gilly Salmon’s model as a backbone for our learning pathways methodology.
  • #11 Traditional classroom learning tended to be contained in a very short time frame, with little focus on follow-up actions following the course. Total “touch” time usually under 1 day! Retention relatively low, and no support for integrating learning into day-to-day work “eLearning 1.0” Introduced enormous cost savings and efficiency compared to classroom learning (and being blunt this was the primary driver for a lot of orgs) If done well, increased retention by extending the learning timeframe, focusing more on follow-up and pre-work and better delivery of learning content “eLearning 2.0” The next generation of eLearning is not just about “delivery learning online”. There are a lot of well designed eLearning modules and courses. We can already finitely control the “content” in an elearning programme, but what about the “timing”. The focus is now on fully integrating learning into the workplace. This can be done by three things: Designing clear follow-up action points at timed intervals following the learning event and use technology to deliver these Provide web 2.0 style social tools to allow learners to work together Extend the total timeframe of the learning to encourage retention and integration
  • #12 This design is easily built upon and leaves the question of tutor/mentor open.
  • #17 Membership usually voluntary, connecting people around a subject. Need strong sponsorship, leadership and facilitation to make them work Communities can be strategic or emergent. Emergent approach taken to date, mostly based on centres of excellence and corporate functions. Support framework developed including facilitator training, launch workshop, benefits evaluation…..
  • #18 These are examples of where communities can add value to the business, we have specific proposals for Orange, which we will cover later
  • #22 These are examples of where communities can add value to the business, we have specific proposals for Orange, which we will cover later
  • #23 Facilitator - not expert - being expert gets in the way!
  • #32 Simple hosted platform and Learning Path design to cope with a complex subject that needed ‘chunking’ up to make learning objectives achievable A capable partner able to cope with the complexity of the subject matter – it’s tricky stuff! An integrated approach that made learning accessible when needed as well as learning on induction feasible Construction of a learning scaffold with opportunity to go “off-piste” individually or with others to explore different interest areas via discussion boards as well as within the community site Ability to include voices from within the company, to both support and champion the use of this sophisticated tool as well as the voice of experience of planning