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Lecture 2.1 intercultural communication in the workplace student notes
- 1. Intercultural communication in the workplace Lecture 2.1 University of Alberta ALES 204 Nancy Bray 1
- 2. Housekeeping What are the discussion forums about? 2
- 3. Do you know an effective communicator?
- 4. Our effective communicators can... Anticipate (Nancy) 4
- 5. Where we have been... Definition of communication 7 essential components of communication 2 models of communication 5 myths of communication 5
- 6. Readings 6
- 7. Course Map Analyze a communicative situation Plan an approach Identify strengths and weakness of your approach Context Rhetorical Purpose Channel Interpersonal Informative Oral Small Groups Persuasive Written Public Mass Communication Visual Online Define communication and understand a model of communication Describe the role that culture, hierarchy, perception, language, non-verbal behaviour, and generation play in communication 7
- 8. Culture Hierarchy Perception You Another person Language Non-verbal Generation 8
- 9. Lecture Outline 1. Definition of culture 2. How does culture shape us? 3. What multiculturalism means for you 4. Apply the five dimensions of culture in the workplace 9
- 10. 1. What is culture? 10
- 11. Culture 11
- 12. Co-culture 12
- 13. Assimilation 13
- 14. Accommodation 14
- 15. Separation 15
- 16. Cultures and co-cultures 16
- 17. Cultures and co-cultures 17
- 18. Stereotypes and prejudice Stereotypes = Prejudice = 18
- 19. Russell Peters How to become a Canadian citizen http://www.youtube.com/watch?v=HOm-15621bs&feature=related 19
- 20. Questions about comedy sketch What are cultures and co-cultures discussed? What strategy is Russell’s father using? What strategy is Russell using? Are there stereotypes here? Are there prejudices here? 20
- 21. 2. How does culture shape us? 21
- 22. 22
- 23. Example: Finding eggs in Germany 23
- 24. Example: Driving with open windows in Germany 24
- 25. 3. What multiculturalism means for you 25
- 26. Multiculturalism in Canada Source: Ethnic Diversity Survey, 2003, Stats Canada 26
- 27. By 2031... Source: Statistics Canada 27
- 28. You will: 28
- 29. 4. Applying the 5 dimensions of culture in the workplace 29
- 30. 5 dimensions of culture 30
- 31. Dimensions are a scale 1 2 3 4 5 6 7 8 9 10 Individualism Collectivism 31
- 32. Case Study #1 Dietician with Punjabi client group Frustrated because must give very precise details Clients give no input on how to improve their diets Doesn’t know what she is doing wrong 32
- 33. What’s going wrong? 1. The Indian clients expect their doctor to tell them what to do 2. The dietician is experiencing culture clash and worrying about small details 3. Punjabis are not detail-oriented 4. The Punjabi clients are used to top-down leadership and don’t usually participate in decision-making 5. The dietician has pushed the clients too far and they don’t want to work with her 6. Punjabis are lazy and won’t perform unless given detailed instructions 33
- 34. Culture clash 1 2 3 4 5 6 7 8 9 10 Low-power High-power distance distance 34
- 35. Case Study #2 Canadian textile designer with Filipino employees Finds Filipinos very polite and nice Finds it very difficult to get feedback from his employees They don’t want to offer suggestions or say anything negative 35
- 36. What is going wrong? 1. The Filipinos are dishonest and don’t want the designer to do well 2. The employees do not know the designer well enough to tell him what is wrong 3. The Filipino employees expect the designer to interpret their feedback to find the negative. 4. The Filipinos are not trained to think critically. 5. The Filipinos want to avoid conflict and difficult issues. 6. The designer is too abrupt and expecting too much from the employees 36
- 37. Culture clash 1 2 3 4 5 6 7 8 9 10 Low-context High-context communication communication 37
- 38. Case Study #3 Conservation officer finds groups are staying late at park. He needs to close the gates on time. Mostly Somali families who are polite and friendly Despite repeated requests, they won’t leave on time and have intense conversations about the request with each other Conservation officer is frustrated and may call the police 38
- 39. What is going wrong? 1. The Somali families view family time as the most important part of their lives and don’t want to interrupt it. 2. The conservation officer is being overly rigid. 3. The Somalis have a poor sense of time and are probably always late for work. 4. The Somalis are perplexed at the conservation officer’s idea that the park must close at a certain time. How can nature close? 5. The Somalis do not have good leadership skills and must consult with each other about everything. 39
- 40. Culture clash 1 2 3 4 5 6 7 8 9 10 Monochromic Polychromic 40
- 41. Take away Know the definitions of culture, co-culture, assimilation, accommodation, separation, stereotype, prejudice Know the five dimensions of culture and be able to supply examples Chapter 2 in Gamble & Gamble 41
- 42. Discussion forums Can the Gamble and Gamble model of communication help you understand a miscommunication? Have you ever experienced a cultural misunderstanding? What communication skills will you need in the future? 42
- 43. Photo Credits Slide 9: Photo from Namesake movie web site Slide 10: Photo from Unambiguously ambidextrous blog Slide 11: Photo by lolo 13 on flickr Slide 17: multiculturalism by urbanartcoreeu on flickr Slide 18: Eggs by pietroizzo on flickr Slide 19: driving with window open by roni web Slide 28: Punjabi aunty by Premshree Pillai Slide 32: sewing factory by jsigharas Slide 36: somali women by united nations photo 43