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Lelani Prevost and Gina Fevrier - Two Wahines Hang Ten Languages off BMC’s Epic Wikis
- 1. D R A F T Two Wahines Hang Ten Languages off BMC's Epic Wikis Lelani Prévost, Localization Manager Gina Fevrier, L10N Project Manager, Technical Writer October 24, 2018 D R A F T
- 2. D R A F T Overview About us Strategy Getting started Getting stats Future plans Conclusion
- 3. D R A F T About us © Copyright 2018 BMC Software, Inc.
- 4. D R A F T © Copyright 2018 BMC Software, Inc. Key facts about BMC
- 5. D R A F T © Copyright 2018 BMC Software, Inc. Our team ESO Strategy & Operations Senior Director (Texas) Confluence Architect (Texas) Localization PM (California) Localization PM (Florida) Web Developers (Ukraine)
- 6. D R A F T Strategy © Copyright 2018 BMC Software, Inc.
- 7. D R A F TPrevious Authoring tools and formats © Copyright 2018 BMC Software, Inc. • Author-It • Flare • FrameMaker • Microsoft Word • RoboHelp • DITA • HTML • Many types of graphics tools
- 8. D R A F T © Copyright 2018 BMC Software, Inc. Case study: BMC Remedyforce
- 9. D R A F T © Copyright 2018 BMC Software, Inc. Former user experience Japanese customers accessed the PDFs from our Support page BMC Support page Translated PDF
- 10. D R A F T © Copyright 2018 BMC Software, Inc. The move to a wiki platform
- 11. D R A F TConfluence at a glance © Copyright 2018 BMC Software, Inc. Master space Target space
- 12. D R A F TContent conversion – Initial Impact on translation © Copyright 2018 BMC Software, Inc. • Content was rewritten to follow wiki content model • Translation memory leveraging dropped significantly • Elimination of DTP costs did not offset translation costs • Translation was not a feature in Confluence
- 13. D R A F TCurrent solution © Copyright 2018 BMC Software, Inc. • Export and import XLF files using • Scroll Translations • Translation management system (TMS)
- 14. D R A F TTranslations stored in each xlf file © Copyright 2018 BMC Software, Inc.
- 15. D R A F TNew user experience © Copyright 2018 BMC Software, Inc. • Customers can find topics from the web or online help • in English or target languages
- 16. D R A F T Getting started © Copyright 2018 BMC Software, Inc.
- 17. D R A F TOur wiki architecture © Copyright 2018 BMC Software, Inc. • Confluence 6.3.2 • Scroll PDF Exporter 3.5.1 • Scroll Translations 3.7.3 • Scroll Versions 3.7.3 • Scroll ViewPort 2.8.0 • Additional plug-ins to support themes, workflow, publication
- 18. D R A F TConfiguring spaces for translation © Copyright 2018 BMC Software, Inc. • Configure master and target spaces • Set up Scroll Versions • Enables working in one master space and publishing to target spaces per product version • Set up Scroll Translations • Add default and target languages • Set up Scroll ViewPort • Enables enhanced customer view of target spaces
- 19. D R A F TTranslating spaces © Copyright 2018 BMC Software, Inc. • Export xlf files from wiki • Submit files for translation in TMS • Import translated files to wiki • Publish target language from master to target space • Export translated PDF • Send to in-country reviewer
- 20. D R A F T Getting stats © Copyright 2018 BMC Software, Inc.
- 21. D R A F TWhat we track © Copyright 2018 BMC Software, Inc. • Wiki comments by users • Docs usage via Google Analytics
- 22. D R A F TUser comments in target spaces © Copyright 2018 BMC Software, Inc.
- 23. D R A F TGoogle Analytics © Copyright 2018 BMC Software, Inc. Google Data Studio Remedyforce 20.18.02 pageviews in Japan/Japanese since release date
- 24. D R A F TGoogle Analytics © Copyright 2018 BMC Software, Inc. Google Data Studio Remedyforce 20.18.02 Japanese top pageviews since release date
- 25. D R A F T Future plans © Copyright 2018 BMC Software, Inc.
- 26. D R A F TWe are working on… © Copyright 2018 BMC Software, Inc. • Automating export and import of wiki pages via a TMS • Continuously working with K15t (vendor) to enhance Scroll Translations • Translating the customized Confluence UI • Localizing videos • Allowing BMC Contributors to translate their topics
- 27. D R A F T Conclusion © Copyright 2018 BMC Software, Inc.
- 28. D R A F TWhat we’ve learned © Copyright 2018 BMC Software, Inc. • Change is an iterative process • Get approval for the minimal viable product, then • improve from there • Collaborate with the LSP team • Waiting is a virtue until • tool support improves • content matures (or is finally edited) • analytical data leads to more informed decisions
- 29. D R A F TWhat you can do © Copyright 2018 BMC Software, Inc. • Try different tools • Participate in beta programs for tools • Provide feedback to improve functionality for translation
- 30. D R A F TReferences © Copyright 2018 BMC Software, Inc. • Atlassian Confluence: • https://confluence.atlassian.com/doc/confluence-server-documentation- 135922.html • K15T • Scroll PDF: https://www.k15t.com/software/scroll-pdf-exporter • Scroll Versions: https://www.k15t.com/software/scroll-versions • Scroll ViewPort: https://www.k15t.com/software/scroll-viewport • Scroll Translations: https://www.k15t.com/software/scroll-translations • Techsmith Snagit • XLIFF support for translated callouts and text markup • BMC Remedyforce • Japanese wiki space: https://docs.bmc.com/docs/display/remforce201802
- 31. D R A F T Thank You © Copyright 2018 BMC Software, Inc.
- 32. D R A F T About BMC BMC, BMC Software, the BMC logo, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered or pending registration with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2018 BMC Software, Inc. BMC helps customers run and reinvent their businesses with open, scalable, and modular solutions to complex IT problems. Bringing both unmatched experience in optimization and limitless passion for innovation to technologies from mainframe to mobile to cloud and beyond, BMC helps more than 10,000 customers worldwide reinvent, grow, and build for the future success of their enterprises. BMC – The Multi-Cloud Management Company www.bmc.com
- 33. D R A F T © Copyright 2018 BMC Software, Inc.