Lesley Thompson and Marishona Ortega: Management in HE libraries
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The document discusses relationship management in university libraries. It describes the University of Lincoln libraries, which have 42 FTE staff serving 13,475 students across 4 colleges. Subject librarians act as liaisons between academic schools and the library. The libraries provide skills development support through specialist teams and work to influence development through initiatives like "Getting Started" for student transitions, referencing guides, and skills workshops. The University Librarian also serves as the Dean of Student Learning Development, putting the library at the heart of student academic development.
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Lesley Thompson and Marishona Ortega: Management in HE libraries
- 1. Relationship Management in HE libraries Lesley Thompson, Assistant Director Marishona Ortega, Senior Subject Librarian
- 2. University of Lincoln • Lincoln is recognised for leading the way in successful partnerships with business e.g. Siemens, Ministry of Defence, Lincoln Science & Innovation Park • 13,475 students over 4 Colleges • 2 Libraries with 42.3 FTE Library Staff • Subject Librarians, who are the liaison between the Academic School and the Library – Subject Specialists with responsibility for T&L, Research support and Collections • Specialist Support Team – Academic Writing and Maths & Statistics – Skills development
- 3. Influencing Development • University Librarian’s new role • Driver for excellent customer service • Development of Academic Engagement – ‘Getting started’ – Referencing – Skills Development – Collaboration & Liaison • Measures of Successes
- 4. New Dean role • University Librarian & Dean of Student Learning Development • ‘Putting the library at the heart of the students academic development’ • The Lincoln Academy of Teaching & Learning • Education and Student Life Committee • Intervention for Success Project
- 5. Excellent Customer Service ‘a team who are really on the ball when it comes to customer service’ ‘every member of staff is extremely helpful and knowledgeable’ ‘love working with the library team’ ‘Fantastic Subject Librarians’ ‘If other departments had the same level of service and commitment we wouldn’t have to be doing this survey’ ‘praise and admiration for the professionalism and commitment of the team’
- 6. Getting Started • A systematic online process that fully supports student transition into University • Puts us in a key position to lead the discussion and development of the student journey & experience • Award winning – Best Cross Team Working project Best Practice award.
- 7. Referencing • Subject Librarians develop referencing guides in conjunction with their schools • Recognised in the University Regulations • The Library has provided, free of charge, over 40000 Harvard handbooks and 5700 handbooks in other styles to all staff and students • Beyond the University, the handbooks have received many positive comments and feedback from other education establishments.
- 8. Skills development • Skills – Embedded within the curriculum – 1-2-1’s – Workshops & Spotlights • Over 2475 staff hours spent delivering training • New weekend role – Academic Writing Advisor post/Peer to peer support
- 9. Collaboration & Liaison The Library is involved at every level: • Validations • Portfolio & Partnership Oversight group • Academic Affairs • Subject Committees • Research Committees • Student Union
- 10. Measure of Success • Increased funding • Increased involvement • Higher usage • TEF Gold • NSS