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Lesson_1_EFFECTIVE_COMMUNICATION_SKILLS.ppt
- 1. Employability Module- NVQ05 T.M. Erandika Thennakoon Lecturer Department of Food Technology SLGTI EMPM 02 Workplace Communication Management
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- 3. What is Communication? •Communicationis the creation or exchange of thoughts, ideas, emotions, and understanding between sender(s) and receiver(s). •It is essential to building and maintaining relationships in the workplace. •Its; •Occurs between people. •Involves change in behavior. •Means to influence others. •Expression of thoughts and emotions through words & actions. Tools for controlling and motivating people. •It is a social and emotional process.
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- 5. What are themost common ways we communicate? Spoken Word Written Word Visual Images Body Language
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- 7. Types of Communication •Verbalcommunication • Oral communication • Written communication • Mediated communication •Nonverbal communication
- 8. Verbal communication • Inwhich you listen to a person to understand their meaning • Takes place in real time • Examples; • In person (Face to face) • Speeches • Presentations • Announcements Oral communication
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- 11. Written communication • Inwhich you read their meaning • Messages which printed on paper, handwritten or appear on the screen • Can be constructed over a longer period of time • The Sender can write a Message that the Receiver can read at any time. • Examples: • Memos • Proposals • e-mails • Letters • Training manuals • Operating policies • Newspaper
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- 14. Mediated Communication • Communicationcarried out by the use of information communication technology and can be contrasted to face to face communication • Both verbal & Nonverbal communication • Examples • World Wide Web (Typed text or Video) • Webcast • Online interactive media (Facebook/ Twitter) • Television Broadcast • Radio Broadcast • Telephone conversation
- 15. • Easy forindividuals to engage in communication • Breakdown geographical and time barriers • Can exchange, store, edit, broadcast and copy any written document • Few status and position cues • Allow individuals with disabilities for the communication • Minimal stress • Form relationships more rapidly Advantages
- 16. • Problems withaccess to the technology • Need some technical expertise to operate • Transmitting fewer senses • Time consuming • Absence of regulating feedback, lack of socio-emotional and nonverbal cues • Lack of true human contact Disadvantages
- 17. Nonverbal communication • Inwhich you observe a person and understand meaning • Examples for nonverbal cues: • Body Language • Eye Contact • Facial Expressions • Posture • Space/ Distance
- 18. Receiver’s comprehension ofa Message • 7%- Sender’s actual words • 38%- based on paralanguage (the tone, pace, and volume of speech) • 55% -based on nonverbal cues (body language).
- 19. • Complementary • Easypresentation • Substituting (for oral communication) • Accenting (Highlighting) • Repeat • Help to illiterate people • Help to handicapped people • Attractive presentation • Reducing wastage of time • Quick expression of message Advantages
- 20. • Unclear &inexact • Continuous (Can’t express where subject will change) • Multi channel (same time body gesture & eye contact) • Culture bound • Long conversations are not possible • Difficult to understand • Not everybody prefers • Lack of formality • Costly (cinema, power point presentation) • Distortion of information (Alteration) Disadvantages
- 22. Barriers to communication •Language • Time • Too many questions • Distance • Noise • Inappropriate medium • Assumptions/Misconceptions • Emotions • Language differences • Disability • Distractions
- 23. Hearing Vs Listening Hearing– Physical process, natural, passive Listening – Physical as well as mental process, active, learned process, a skill Listening is hard. You must choose to participate in the process of listening.
- 24. Value Of Listening Good listening reflects good manners. Listening carefully to the instructions of superiors improve competence and performance. The result of poor listening skill could be disastrous in business, employment and social relations. Good listening can eliminate a number of imaginary grievances of employees. Good listening skill can improve social relations and conversation. Listening is a positive activity rather than a passive or negative activity.
- 25. Always think aheadabout what you are going to say. Use simple words and phrases that are understood by every body. Increase your knowledge on all subjects you are required to speak. Speak clearly and audibly. Check twice with the listener whether you have been understood accurately or not In case of an interruption, always do a little recap of what has been already said. Always pay undivided attention to the speaker while listening. While listening, always make notes of important points. Always ask for clarification if you have failed to grasp other’s point of view. Repeat what the speaker has said to check whether you have understood accurately. Essentials of communication Dos
- 26. Essentials of Communication Don’ts Donot instantly react and mutter something in anger. Do not use technical terms & terminologies not understood by majority of people. Do not speak too fast or too slow. Do not speak in inaudible surroundings, as you won’t be heard. Do not assume that every body understands you. While listening do not glance here and there as it might distract the speaker. Do not interrupt the speaker. Do not jump to the conclusion that you have understood every thing.
- 27. How to ImproveExisting Level of Communication? Improve language. Improve pronunciation. Work on voice modulation. Work on body language. Read more & Listen more Avoid reading or watching or listening unwanted literature, gossip, media presentation etc. Interact with qualitative people. Practice meditation & good thoughts. Think and speak. Do not speak too fast. Use simple vocabulary. Do not speak only to impress someone. Look presentable and confident.
- 28. Improving Body Language- Tips • Keep appropriate distance • Touch only when appropriate • Take care of your appearance • Be aware - people may give false cues • Maintain eye contact • Smile genuinely
- 29. …in the newglobal and diverse workplace requires excellent communication skills! Success for YOU…