Leveraging the Government Platform
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The document discusses the impact of the open data movement and 'gov 2.0' on government communications, highlighting how governments are increasingly publishing open data sets and engaging citizens through developer contests. It emphasizes the shift from static data to real-time feeds and transaction-based APIs, enabling developers to create diverse applications that enhance citizen interaction with government. The future involves more data and applications, with an emphasis on multi-channel access and innovative tools for app development.
Leveraging the Government Platform
- 1. Leveraging the Government Platform How Open Data and the “Gov 2.0” Movement are Changing Communications With Government Mark J. Headd Senior Application Developer, Tele-Works, Inc. www.tele-works.com @mheadd / voiceingov.org
- 2. Show me the Data! Governments across the country and around the world are publishing open data sets. National governments in the US, UK, Australia and New Zealand. Local governments from Seattle and San Francisco, to New York City and Washington DC. Is this new? Yes (and No). April 19, 2010
- 3. What’s Different? The Open Data movement that is part of “Gov 2.0” is different from past actions to release government data in at least 3 ways: Publishing open data is becoming a measure of government transparency and performance. Published data is in formats specifically designed to be consumed by downstream apps and developers. Governments are actively engaging citizens and developers to consume open data. Developer Contests = Cha Ching! April 19, 2010
- 4. Government as a Platform Trailblazing governments are moving beyond static data sets. City of Seattle uses a standard API that sits in front of it’s data, allowing developers to programmatically query multiple data sets. MassDOT and BART publish real time transit information feeds. NY State Senate has deployed an API for searching their Legislative Information System. San Francisco and Washington DC have deployed APIs for their 311 systems. Moving from individual efforts to standard implementations. From static data to real-time feeds and transaction-based APIs. April 19, 2010
- 5. OMG, #OpenGov is BFD! OpenGov changes happening against a background of fundamental change in how we communicate with each other. More channels in use. Uptake of “non-traditional” channels. And, in how we build communication applications. Traditional standards-based telephony markup languages have had an “interesting” few years. What has changed? April 19, 2010
- 6. More Choices April 19, 2010 Developers looking to build new applications using open government data and APIs are opting for new tools and platforms. Not your father’s (or even your older brother’s) application platforms. Support user interactions across multiple channels and modalities (DTMF, Voice, SMS, IM, Twitter, etc.). Gentle learning curve, easy integration into multiple dev environments. API-based – SOAP, REST - language agnostic.
- 7. Choice isn’t Good: It’s Awesome! April 19, 2010 More choices for developers mean more applications will be built using Open Gov data and APIs. More applications will mean more choices for citizens in how they communicate with their governments. Greater take up of Open Gov applications will lead to demand for more data, richer data sets and more APIs. if(isAwesome(this)) { emotion.type = Pumped; emotion.express(); }
- 8. Apps! New York State Senate – Multi-channel bill status application. Phone channel – (646) 736-2439 – available in English and Spanish. Makes use of the NY Senate Open Legislation API . April 19, 2010
- 9. City of Toronto – Multi-channel childcare service locator. Accessible from any SMS-capable mobile phone. Also available via IM & Twitter. Makes use of licensed child care service provider data set maintained by the City of Toronto. More Apps! April 19, 2010
- 10. Train Text – traintext.com (@traintext) SMS My Bus - smsmybus.com Multimodal political contribution lookup. Jabber: [email protected] AOL IM: transparencydata SMS: (240) 242-7944 Twitter: @tropotdata App Directories: CityGoRound – citygoround.org Appify – appify.com Still More Apps! April 19, 2010
- 11. What’s Next? More data! And more apps! Geekery as citizenship. Code for America (USA), Rewired State (UK). Less app building by governments – dramatic changes to existing procurement processes. Citizen communication with government will first require a trip to the app store. San Francisco App Showcase , DC App Store . More multitenant applications, and apps shared between different governments. SeeClickFix . More services and tools to make multi-channel app development quicker and easier. Hello, Teleku! Mobile devices and cell phones become the primary instruments for communicating with government. April 19, 2010
- 12. La Fin Questions? April 19, 2010