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Lewellen Case Study for Using Data in Decision Making and Planning
The document discusses a case study on integrating the Grossman Library into the Harvard College Library (HCL) to enhance access for non-degree students and improve library services. It highlights the analysis of user data, supporting the recommendation for full integration while ensuring that non-degree students receive equivalent privileges as degree candidates. The study aims to foster an inclusive educational community and enhance collaboration across library services at Harvard.
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Lewellen Case Study for Using Data in Decision Making and Planning
- 1. Integrating Library Services:A Case Study for Using Data in Decision Making and Planning Rachel Lewellen Head of Assessment and Program Management NISO Webinar - September 19, 2018 Using Analytics to Extract Value from the Library's Data: Actionable Data Analysis
- 2. Data • enrollment • geographic •degree status • affiliation • circulation • space • door count • services • desk/remote questions • instruction • financial • staffing • hours • collection
- 3.
- 4. Goal • To improveaccess to information for students and instructors in DCE and • To expand the Library’s expertise in working with students and faculty employing online tools in teaching and learning.
- 5. 3 Scenarios • Fullintegration • No change • Something in between
- 6. Understanding Users • Enrollmentdata • Geographic data • Degree status data • Affiliation data
- 7. Understanding Users • DegreeCandidates • Class Participants • University Employees • Summer School Students
- 8. How Many Users •42,000 enrollments per year • 22,000 individuals per year • 11,000 individuals in a single semester • 8,000 class participants • 6,800 non-employee class participants eligible for new library access and services • 3,000 live in New England
- 10. In Context • Mostclass participants take 1 class per semester • Online lecture option and combination formats
- 11. Use of PhysicalCollections • Extension School Degree Candidates ~ 1.5% of circulation • Across 15 different libraries
- 12. Users in LibrarySpaces • Door count • Roles • Hours
- 16. Services • Grossman DeskQuestions • Expertise in remote and online support • Workshops, training, tours available to all users
- 17. Recommended • After analyzingthe available information, the group recommends that Grossman Library be integrated into the Harvard College Library (HCL), administratively and physically, and that non-degree candidate students be given the full library privileges of a Harvard College student, to be implemented in phases.
- 18. Conclusions Reached ThroughData Analysis: • The potential for increased visitors to HCL libraries can be accommodated. • Loss of Grossman as a library space would be offset by access to HCL and FAS spaces. • Potential service impact on Research, Teaching, and Learning (RTL) staff can be accommodated. • Past borrowing patterns do not indicate that expanded access to print collections would negatively impact other users. • Combined staffing and financial agreements would offset the impact of some factors.
- 19. Strategic Impact • Activelybuild and manage general and special collections in a One Harvard framework • Partner inside and outside Harvard to provide students and scholars a broad and boundless array of materials, independent of location or ownership • Increase access to the world’s largest academic library • Expand the library’s role as a partner in education to further develop and support adaptive, critical, and informed learning through multiple forms of engagement • Provide incentives to innovate and to develop cross- organizational skills
- 20. Values • Build aninclusive community. • Align user roles so that non-degree students are not perceived as second-class learners. • Demonstrate leadership for providing library service to continuing education students in the Ivies.
- 21. Questions and Thanks •Danielle Adams, Harvard Library Program Manager • Mary Frances Angelini, Librarian, Grossman Library • Ellen Greene, Controller, Harvard Library • Rachel Lewellen, Head of Assessment and Program Management • Reed Lowrie, Manager, Reference and Information Services Cabot, Lamont, and Widener Libraries and Virtual Reference Services, FAS Libraries