Building a Social Selling Program
Ralf VonSosen, LinkedIn Sales Solutions
@rvonsosen

Anneke Seley, Reality Works Group
@annekeseley
Presenters


             Ralf VonSosen
             Head of Marketing for Sales Solutions, LinkedIn
             linkedin.com/in/ralfvonsosen
             @rvonsosen




             Anneke Seley
             CEO, Reality Works Group (formerly Phone Works)
             Coauthor, Sales 2.0
             www.linkedin.com/in/annekeseley
             @annekeseley
Agenda

ď‚§ One view on Social Selling

ď‚§ SMA Study of Social Media in Social Selling

ď‚§ LinkedIn Social Selling Index

ď‚§ Making Social Selling a Reality
Been on the course lately?
What social selling is not.




                              4
Buying process has
fundamentally changed.




  LinkedIn Confidential ©2013 All Rights Reserved
Ralf VonSosen
                                                    Head of Marketing at
                                                    LinkedIn Sales Solutions


                                                  1,350 1st Degree
                                                  Connections on LinkedIn


LinkedIn Confidential ©2013 All Rights Reserved                                6
“   People buy from People,
 (1) who understand their business,
        (2) understand them,
(3) and trust to solve their problems.


                                   “
Social Selling Changes the Game



                                                                      Jack Clarke




                                                                                    Lucy River




     Find                        Relate                           Engage
• Leverage Pro Networks      • Focus on Real People           • Leverage Warm Introductions
• Expanded Company Network   • Gather Intelligence            • Meaningful Conversations
• Target Decision-makers     • Deliver Relevant Information   • Collaborative Buying Process
How strong is your Social Selling foundation?
Low                                                                                                  High

“Laggards”                                     “Tip-Toers”                                  “Leaders”


  Find                                   Low                 High
  Buy Lists                                                            Leverage Professional Networks
  Limited to Private Rolodexes                                      Expand to Company Social Network
  Spray & Pray to Find Decision-makers                                        Target Decision-makers

  Relate                                 Low                 High
  Speed through Contacts Records                                                Focus on Real People
  Limited to CRM Record                                        Gather Intelligence with Internet Profile
  Pile On More Data                                                              Discover More Insight

  Engage                                 Low                 High
  Pound through Cold Calling                                             Leverage Warm Introductions
  Push the Sales Pitch                                               Have a Meaningful Conversations
  Drive Cookie-cutter Sales Process                                      Collaborate in Buying Process




                                                                                                           9
Social Media and the Sales Organization


Research Conducted by:
Adoption: It’s Still Early

                             Which selection below best
                             describes your organization's
                             efforts to use social media in the
                             sales organization?
Customer Engagement
Which best describes the engagement of your organization's
important customers?
Firm Engagement
For what are you using social
media?
How active are you on social
media?


                                6.0
              4.0   2.9
        3.4               5.3
We Have A Social Media
Strategy…
…for my (total) organization   … for my sales organization
Sales Force’s Understanding of
Social Media
My sales organization has a solid    I have received sufficient training
understanding of how to use         from my organization on using
social media.                       social media.
Tremendous Upside for Sales
    My sales organization would be
    more productive our organization
    had a greater social media
    presence.
Introducing …..


LinkedIn
Social Selling Index

@linkedinselling
What goes into the LinkedIn Social Selling Index
                                                     “100”
  •Brand

  •Reach

  •Gather Intelligence                          “Leaders”

  •Contribute Insights

                                      “Tip-Toers”

“0”
             “Laggards”
Strengthening Brand




                      21
Extending Reach
Gathering Intelligence




                         23   23
Contributing Insights




                        24
What goes into the LinkedIn Social Selling Index
                                                     “100”

  •Brand

  •Reach
                                                “Leaders”
  •Gather Intelligence

  •Contribute Insights
                                      “Tip-Toers”

“0”
             “Laggards”
How do we compare to competitors?




@linkedinselling
                                         26
Your Social Selling Index




                            27
Your Social Selling Index vs. Competitors




                       28.9
                Your Social Selling Index
How you are already using LinkedIn.




@linkedinselling
                                         29
Activity – Power vs. Standard
Who is a LinkedIn Power User (Premium Subscriber)?
LinkedIn
Social Selling Index




Time to get yours!

@linkedinselling
Get your LinkedIn Social Selling Index

http://linkedinsocialsellingindex.com




                                         33
Scalable Social Selling:
Real World Examples
Anneke Seley
@annekeseley
CEO, Reality Works Group, formerly Phone Works
Coauthor, Sales 2.0




© 2012. All rights reserved.
Real World Results




        80% of revenue
        88% of pipeline



© 2012. All rights reserved.
Real World Results




        Order volume increased 4x.




© 2012. All rights reserved.
What are their stories?




© 2012. All rights reserved.
Discussion Questions




© 2012. All rights reserved.
Justifying Social Selling to Executives




“
                                                              “
                               From 2011 TeleWeb Buyer Preference Study




© 2012. All rights reserved.
Who Can Drive Scalable Social Selling and Results?




         Inside Sales Leaders




© 2012. All rights reserved.
What’s YOUR social selling story?




© 2012. All rights reserved.
Q&A

             Ralf VonSosen
             Head of Marketing for Sales Solutions, LinkedIn
             linkedin.com/in/ralfvonsosen
             @rvonsosen
             sales.linkedin.com
Presenters   Linkedinsocialsellingindex.com



             Anneke Seley
             CEO, Reality Works Group (formerly Phone Works)
             Coauthor, Sales 2.0
             www.linkedin.com/in/annekeseley
             @annekeseley
             sales20book.com
             realityworksgroup.com

LinkedIn Social Selling Index Introduction

  • 1.
    Building a SocialSelling Program Ralf VonSosen, LinkedIn Sales Solutions @rvonsosen Anneke Seley, Reality Works Group @annekeseley
  • 2.
    Presenters Ralf VonSosen Head of Marketing for Sales Solutions, LinkedIn linkedin.com/in/ralfvonsosen @rvonsosen Anneke Seley CEO, Reality Works Group (formerly Phone Works) Coauthor, Sales 2.0 www.linkedin.com/in/annekeseley @annekeseley
  • 3.
    Agenda ď‚§ One viewon Social Selling ď‚§ SMA Study of Social Media in Social Selling ď‚§ LinkedIn Social Selling Index ď‚§ Making Social Selling a Reality
  • 4.
    Been on thecourse lately? What social selling is not. 4
  • 5.
    Buying process has fundamentallychanged. LinkedIn Confidential ©2013 All Rights Reserved
  • 6.
    Ralf VonSosen Head of Marketing at LinkedIn Sales Solutions 1,350 1st Degree Connections on LinkedIn LinkedIn Confidential ©2013 All Rights Reserved 6
  • 7.
    “ People buy from People, (1) who understand their business, (2) understand them, (3) and trust to solve their problems. “
  • 8.
    Social Selling Changesthe Game Jack Clarke Lucy River Find Relate Engage • Leverage Pro Networks • Focus on Real People • Leverage Warm Introductions • Expanded Company Network • Gather Intelligence • Meaningful Conversations • Target Decision-makers • Deliver Relevant Information • Collaborative Buying Process
  • 9.
    How strong isyour Social Selling foundation? Low High “Laggards” “Tip-Toers” “Leaders” Find Low High Buy Lists Leverage Professional Networks Limited to Private Rolodexes Expand to Company Social Network Spray & Pray to Find Decision-makers Target Decision-makers Relate Low High Speed through Contacts Records Focus on Real People Limited to CRM Record Gather Intelligence with Internet Profile Pile On More Data Discover More Insight Engage Low High Pound through Cold Calling Leverage Warm Introductions Push the Sales Pitch Have a Meaningful Conversations Drive Cookie-cutter Sales Process Collaborate in Buying Process 9
  • 10.
    Social Media andthe Sales Organization Research Conducted by:
  • 11.
    Adoption: It’s StillEarly Which selection below best describes your organization's efforts to use social media in the sales organization?
  • 12.
    Customer Engagement Which bestdescribes the engagement of your organization's important customers?
  • 13.
  • 14.
    For what areyou using social media?
  • 15.
    How active areyou on social media? 6.0 4.0 2.9 3.4 5.3
  • 16.
    We Have ASocial Media Strategy… …for my (total) organization … for my sales organization
  • 17.
    Sales Force’s Understandingof Social Media My sales organization has a solid I have received sufficient training understanding of how to use from my organization on using social media. social media.
  • 18.
    Tremendous Upside forSales My sales organization would be more productive our organization had a greater social media presence.
  • 19.
  • 20.
    What goes intothe LinkedIn Social Selling Index “100” •Brand •Reach •Gather Intelligence “Leaders” •Contribute Insights “Tip-Toers” “0” “Laggards”
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
    What goes intothe LinkedIn Social Selling Index “100” •Brand •Reach “Leaders” •Gather Intelligence •Contribute Insights “Tip-Toers” “0” “Laggards”
  • 26.
    How do wecompare to competitors? @linkedinselling 26
  • 27.
  • 28.
    Your Social SellingIndex vs. Competitors 28.9 Your Social Selling Index
  • 29.
    How you arealready using LinkedIn. @linkedinselling 29
  • 30.
  • 31.
    Who is aLinkedIn Power User (Premium Subscriber)?
  • 32.
    LinkedIn Social Selling Index Timeto get yours! @linkedinselling
  • 33.
    Get your LinkedInSocial Selling Index http://linkedinsocialsellingindex.com 33
  • 34.
    Scalable Social Selling: RealWorld Examples Anneke Seley @annekeseley CEO, Reality Works Group, formerly Phone Works Coauthor, Sales 2.0 © 2012. All rights reserved.
  • 35.
    Real World Results 80% of revenue 88% of pipeline © 2012. All rights reserved.
  • 36.
    Real World Results Order volume increased 4x. © 2012. All rights reserved.
  • 37.
    What are theirstories? © 2012. All rights reserved.
  • 38.
    Discussion Questions © 2012.All rights reserved.
  • 39.
    Justifying Social Sellingto Executives “ “ From 2011 TeleWeb Buyer Preference Study © 2012. All rights reserved.
  • 40.
    Who Can DriveScalable Social Selling and Results? Inside Sales Leaders © 2012. All rights reserved.
  • 41.
    What’s YOUR socialselling story? © 2012. All rights reserved.
  • 42.
    Q&A Ralf VonSosen Head of Marketing for Sales Solutions, LinkedIn linkedin.com/in/ralfvonsosen @rvonsosen sales.linkedin.com Presenters Linkedinsocialsellingindex.com Anneke Seley CEO, Reality Works Group (formerly Phone Works) Coauthor, Sales 2.0 www.linkedin.com/in/annekeseley @annekeseley sales20book.com realityworksgroup.com

Editor's Notes

  • #34 Social Selling for Executives: What the Management Team Needs to Know to Succeed with Today's CustomersAre you a top executive in sales and marketing wondering how a social media strategy fits in your business? Or are you a sales or marketing professional who wants to discuss the benefits of social selling with your manager, an executive team or board of directors? Listen in as Anneke Seley presents data, metrics and customer case stories to illustrate: Why and when you should include social media in your selling strategyHow companies large and small are using social sellingHow you can get started with social selling
  • #35 Describe Pakra and social selling process.Target list of 10-15 companies per week. Research and connect on LinkedIn.Move to email/phone. Schedule a demo. Conversion time from demo to close reduced over 20%33% of accounts in one target industry closed due to social selling.
  • #37 From IBM commissioned study of over 1,000 global IT and LOB decision makers- landmark research into teleweb buying purchases.over 1/3 of respondents have already used socialmedia to engage with their vendors and 75% are likely to use socialmedia in the IT purchase process in the future.
  • #38 From IBM commissioned study of over 1,000 global IT and LOB decision makers- landmark research into teleweb buying purchases.over 1/3 of respondents have already used socialmedia to engage with their vendors and 75% are likely to use socialmedia in the IT purchase process in the future.
  • #39 From IBM commissioned study of over 1,000 global IT and LOB decision makers- landmark research into teleweb buying purchases.over 1/3 of respondents have already used socialmedia to engage with their vendors and 75% are likely to use socialmedia in the IT purchase process in the future.
  • #41 From IBM commissioned study of over 1,000 global IT and LOB decision makers- landmark research into teleweb buying purchases.over 1/3 of respondents have already used socialmedia to engage with their vendors and 75% are likely to use socialmedia in the IT purchase process in the future.