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LISTENING SKILLS.pptx
- 1. LISTENING Mr.Umesh S. Siddharth Assistant Professor, Department of Basic Sciences & Humanities, SITCoE, Yadrav(Ichalkaranji)
- 4. STUDY OUTLINE LISTENING : IMPORTANCE OF LISTENING TYPES OF LISTENING BARRIERS TO LISTENING TECHNIQUES FOR EFFECTIVE LISTENING
- 5. LISTENING : IMPORTANCE OF LISTENING TYPES OF LISTENING BARRIERS TO LISTENING TECHNIQUES FOR EFFECTIVE LISTENING
- 6. LISTENING
- 7. LISTENING – AN EXAMPLE • “ YOUA RE NOT LISTENING TO ME, SAYS THE TEACHER. • “ SIR, I AM LISTENING TO YOU” THE STUDENT REPLIES. • “ NO, YOU ARE NOT,” THE TEACHER EMPAHTICALLY SAYS. • WHAT IS THE PROBLEM? • THE PROBLEM IS SIMPLE. • THE STUDENT IS UNABLE TO FOCUS 100% ON WHAT THE TEACHER IS SPEAKING, AND THE TACHER IS ABLE TO SENSE IT. • IT IS IMPORTANT TO BE A GOOD LISTERNER AND TO BE PERCEIVED AS ONE.
- 8. LISTENING AND RESEARCH • Human beings spend more time listening than speaking. • Human beings can speak at the rate of about 125-150 words per minute. • Human Brain can process 500-700 words per minute • We are able to use just 25% of our mind power, 75% remains unused while we listen to others. • Most of us are more interested in speaking than listening to others. • Most of the time people do hearing than listening.
- 9. WHAT IS LISTENING? • Listening is the process of receiving and interpreting the spoken word • Listening Involves • Recognizing what is Said • Comprehending the matter ( understanding main and subsidiary points) • And the link between different parts of Speech. • Involves : - Not only phonological units - But also recognition of false starts, pauses, hesitations, stress, intonation, and rhythm patterns Listening begins with physical hearing of the message and taking note of it. Sensing is the first step of the listening process. Decoding or interpreting in listening refers to process of changing the coded message into information. It involves understanding the spoken language.
- 10. FACTS ABOUT LISTENING • LISTENING IS NOT AUTOMATIC • IT REQUIRES PRACTICE • IT DEMANDS ATTENTION • THE REWARDS ARE IMMEDIATE FOR TRUE LISTENERS.
- 11. DIFFERENCE BETWEEN HEARING AND LISTENING HEARING • Takes place when something disturbs the atmosphere. • Disturbance takes the form of pressure waves that strike our eardrums as sound. • Example: Truck rolling by on the road. LISTENING • Expands on hearing when pay attention to the meaning of what we hear. • Conscious, active, systematic processing of information. • Effective Listening is dynamic activity. • Seeks out meaning intended in messages, consider their motivation, evaluates soundness and reliability.
- 12. DIFFERENCE BETWEEN HEARING AND LISTENING HEARING • Involuntary • Happens Automatically • Passive Process • The listener plays a passive part • A one way process LISTENING • Voluntary • Requires Conscious Efforts • Active Process • The listener plays a very active part • A two-way interactive process engaging the speaker and the listener.
- 14. Six Stages of Listening SENSING The listener hears the sound and does focus on them RECOGNIZING Listener identifies and recognizes the pattern of sounds . INTERPRETING The listener decodes or interprets the message EVALUATION The listener Evaluates the message RESPONSE The listener responds. REMEMBERING OR MEMORIZING Retain information for future reference
- 15. Poor Listeners: • Interrupt the speaker • Have a wandering mind and/or gaze • Don’t give eye contact • Show no enthusiasm or interest in the speaker • Use negative body language, facial expressions and verbal signals • Jump to conclusions • Don’t check understanding • Finish other people’s sentences • Don’t respond • Change the subject • Give unwanted advice • Don’t give feedback • Are easily distracted • Don’t ask questions • Take too many notes thus missing the point • Fidget and don’t pay attention to the speaker • Talk too much • Appear preoccupied
- 16. Good Listeners: • Pay attention to the person who is speaking • Keep eye contact • Use positive body language, facial expressions and verbal signals • Show interest by nodding or by smiling at appropriate times • Ask questions if anything is not clear when the speaker has finished • Pay careful attention to words • Summarize frequently • Check understanding • Give feedback • Give the speaker time to articulate their thoughts • Remain calm and in control • Give vocal responses • Appear interested • Let the speaker finish his or her thoughts without interrupting • Paraphrase before responding
- 17. ADVANTAGES /IMPORTANCE OF LISTENING SKILLS • Good Listeners are Better performers. • Listening Skills Help us to Learn Better. • Listening Ability increases knowledge, develop Critical thinking, broadens opportunities. • Helps to build effective relationship – Personal and Professional • Prevents the Miscommunication. • Helps to Solve personal and workplace problems • Effective Listening helps in Sharing Emotions, Ideas, Experiences • Good Listening improves decision making caliber.
- 18. 5 LEVELS OF LISTENING
- 20. • Little aware of the content • Output is Zero • Ignore Message, • Poor concentration on theme, main points and details 1. Superficial Listening • Listening to get enjoyment and pleasure. • Recording of Songs, Entertaining Stories, Jokes and etc. 2. Appreciative Listening • Listening for specific information • Purpose : Get Specific Information for decision making. • Example: Listening to Radio, Watching & Listening to TV programs, Railway or Airport Announcement. 3. Focused Listening 6 TYPES OF LISTENING
- 21. • Evaluation of Oral Message • Listener Interprets and Analyses to understand explicit and implicit meaning. • Evaluate message to get appropriate information • Example: Structured Talks, Classroom Lectures, Workshops and Seminars. 4. Evaluative Listening •Demands Complete Attention of the Listener. •Active and Intelligent listening in situation like group discussion, meetings and job interviews. •Requires conscious effort, concentration, involvement and responsibility. •No selective dismissal of any part of the message. 5. Attentive Listening •Listening to speaker’s feelings, emotions, and state of mind. •Understand and interpret non-verbal clues and body language of the speaker. 6. Empathetic Listening TYPES OF LISTENING
- 22. INTENSIVE AND EXTENSIVE LISTENING • INTESIVE LISTENING – Listening to a small of amount of material a number of times • Example : Listening to recorded lesson again and again • Repeated Listening helps to develop correct pronunciation or intonation, and even helps understand hidden meaning of the text • EXTENSIVE LISTENING : Listening to different voices and different styles. Listening to ideas and opinions on a wide range of topics. • Helps to get used to the natural flow of the language. TASK : FIND OUT MORE
- 23. DISCRIMINATIVE & THERAPEUTIC LISTENING • Discriminative Listening : • Involves identifying the difference between tones and sounds to figure out how these differences may affect the entire meaning of a sentence. • Pick up on verbal cues that indicate what the speaker is truly saying or what emotions they are trying to express.. • Therapeutic Listening : • When you let a troubled person discuss their problems. While medical personnel, counselors and other types of professionals often employ this type. • It is an especially effective skill to have when building rapport with coworkers and potential clients.
- 24. BARRIERS TO LISTENING • 1) Forged Attention - Faking the attention. Mind preoccupied with something else . • 2) Premature Evaluation of the Subject Matter of the Speaker – Preconceived notion. Poor Judgement about the speaker. • 3) Hard Listening – Absorb every word, detail orientation, loose sight of the main idea. • 4) Poor Interpersonal Relations : Interpreting based on relations, lack of confidence, sense of superiority or inferiority. • 5) Over Excitement : Over-excitement, disagreement, counter arguments. • 6) Different Language Variety and Accent : Different accents that listeners unable to understand. Indian audience finds British accent easier to understand. • 7) Evading the Difficult Type : Listening to easy and familiar but avoiding to difficult and unfamiliar. • 8)Non – Attentive State of Mind – Preoccupation with certain thoughts, is tense or exhausted. • 9) Different Level of Perception – Idea that everyone can understand everything- low understanding and superior understanding. • 10) Distractions : Distraction by sound of closing and opening of doors, whispers of people or vehicle outside.
- 25. FIVE STEPS TO ACTIVE LISTENING LOOK THE SPEAKER IN THE EYE AS FAR AS POSSIBLE. FOLLOW HIS/HER MOVEMENTS. SUMMARIZE WHAT THE SPEAKER IS SAYING TAKE DOWN NOTES LINK WHAT YOU ARE LISTENING TO WHAT YOU ALREADY KNOW ASK AND ANSWER QUESTIONS IN YOUR MIND FOR CLARITY
- 26. Active Listening Techniques: •Paraphrasing back to the speaker what was said, to show understanding •Nonverbal cues (nodding, eye contact, etc.) •Verbal affirmations (“I understand,” “I know,” “Thank you,” etc.) •Demonstrating concern and establishing rapport
- 27. TECNIQUES FOR EFFECTIVE LISTENING • HAVE AN OPENING MIND • SIT ALERT, LOOK AT THE SPEAKER, ESTABLISH YOUR INTERESTS IN HIM OR HER. • TAKE INTERESTS IN THE DISCUSSION OR TALK • DONOT PREJUDGE THE SPEAKER OR THE MESSAGE BEFORE LISTENING • EMPLOY YOUR CRITICAL THINKING WHILE LISTENING • STOP TALKING AND DONOT INTERRUPT THE SPEAKER UNCESSARILY • OBSERVE THE NON-VERBAL CLUES OF THE SPEAKER FOR UNDERSTANDING • TAKE ADVANTAGES OF LAG TIME ( PAUSES BETWEEN TWO DIFFERENT IDEAS) • ASK RELEVANT QUESTIONS TO YOURSELF • TAKE DOWN NOTES OR PARAPHARSE THE MESSAGE IN SIMPLE WORDS.