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Lucid IT & UXC Consulting: The Cloud Opportunity: Building on Your Investment in Best Practice - Sydney Briefing May 2011
- 1. Click to edit Master title style The Cloud Opportunity: Building on your Investment in Best Practices David Favelle: Consulting Director Lucid IT & UXC Consulting
- 2. Click to edit Master title style Agenda 1. Compelling Cloud Characteristics 2. Business Process and Service Catalogue context 3. Our best practice efforts to date 4. Frameworks for managing Cloud 5. Summary & Takeaways
- 3. Click to editUXC: Your Local Master title style Alternative *Source: Gartner IT Services Asia/Pacific Market Share May 2010
- 4. Click to edit Master title style we Why are here?
- 5. Business/buyer perspective on Cloud… Click to edit Master title style Speed Agility Choice Economics “Faster, cheaper & good enough”
- 6. Implications Click to edit Master title style for IT? Proliferation Hybridisation Distribution Expectations Inevitable near term IT Transformation
- 7. Click to edit Master title style “Dave Predicts” – Service Model Trajectories Categories Trajectories SaaS Proliferate and integrate into bundles and suites PaaS Settle into a handful of players Offshore will grow but data security concerns will drive a IaaS Public local public market Will fall victim to economics, growing credibility of IaaS Private Cloud commercial offerings An unknown: but clearly an opportunity for communities IaaS Community with similar requirements to pool resources & capabilities IaaS Trusted/Virtual Strong uptake driven by economics and data risk Private Cloud ….. Service Models for brokering the range of services will Cloud Services Broker emerge both in-house and commercially
- 8. Where does Click to edit Master title style Cloud fit? Business Services/Processes Integrated IT Services IT Service IT Service Assets: Capabilities & Resources Cloud Processes People Software Assets Opportunities Skills & Knowledge Hardware Assets Structure Network Assets Culture Management Tools
- 9. Click to edit MasterCategories Vs Cloud Options IT Service title style Service Type “New” Options Integrated IT Services BPO, Integrated SaaS, ITaaS, Transition of infrastructure to IaaS Line of Business Applications SaaS, Transition Infrastructure to IaaS Corporate Applications SaaS, Transition to IaaS Application Hosting Service IaaS: Virtual SAN Storage, VM Servers, VM DB, VDC Personal Workforce Technologies Virtual Desktop, BYOC, Office365, GoogleApps. OracleCloudOffice Shared Workforce Technology SaaS Voice, Video, Meeting Email & Workforce Collaboration SaaS, Transition infrastructure to IaaS, Integrated Social Media Business Consulting SaaS and IaaS for Proof of Concept Project Delivery Services IaaS for Dev, Test and Production
- 10. Click to edit Master title stylejourney Best practices so far …. TOGAF 8/9 Common Glossary (updated) Models Guides Refresh underway In Development Updated 2007 Updated 2007 Portfolio, Programme and Project Gateway® M_o_R® Portfolio, Office ITIL 3.1, ISO20000…. Programme and P3O, PRINCE2,MSP (P3O) Project Management In Development Maturity Model Portfolio Guide (P3M3) CMM, AGILE Updated 2007 MSP (programme) PRINCE2™ Refresh underway Maturity Model PRINCE2™ (project) (P2MM) COBIT 4/5
- 11. Click to edit Master know a We title style few things… • Business will always need specialist technology guidance – Requirements, target architecture, risk – No substitute for knowing the business and their stakeholders • We are part of a system including: – Customers, business, technologies and suppliers... – Processes, tools and skills need to be re-shaped • Our system is being disrupted but we know enough to: – Build and execute an optimal management model – Facilitate good procurement and integration – Implement new controls to drive down risk and drive up value
- 12. Click to edit Master title style drive IT Capabilities Cloud Concerns will The Obvious: Not so obvious: • Data Security • End to end service levels • Identity and Access • Technical Integration • Continuity • Data migration • Performance • Information management • Service Model Integration • Cost control • Architecture governance • Testing Some can be dealt with using contractual controls Some will require new IT capabilities …
- 13. IT Service Lifecycle Framework: A model for a hybrid portfolio Click to edit Master title style Business DEMAND Drives SUPPLY of IT Services Through Executed across Governed by Processes IT Functions Controls Programmes & Projects Strategise & Plan Board & Business Strategy Committees Strategy & Architecture Business Engagement New IT Services Capabilities Strategy (WHAT) CIO IT Service Pipeline Technology Change Service, Asset & Process Owners & Sourcing the IT Strategy IT Process Framework Strategy Embedded Process Controls Corporate & Line of Business Business (HOW) Committee Govern Services & Lifecycle Strategy & Governance Plan Service IT Service Portfolio Engage Business Portfolio & Portfolio IT Exec Investment Design & Development Requirements IT Portfolio Define & Build Management Committee IT Service Catalogue Service Operations PMO Changes Transition Run IT Services the Operate & Support Management Business Committee Operations Assure & Optimise Operational Alignment SMO Business and IT Services
- 14. IT Process Framework Engage Click to edit Master title Strategise & Plan style Govern Manage IT Manage Business Services & IT Business Service Strategy Generation Technology Strategy Generation Lifecycle Business Operations Business Innovation & Consulting Service Portfolio Management Asset Portfolio Management IT Financial Management Project Portfolio Assurance Business Strategy Demand Management Investment Management Architecture Management Define & Build Analyse Requirements Evaluate Options Design Build Project / Program Management Service Portfolio Assurance Transition Performance Management Workforce Management Transition Change Knowledge Planning Management Management Business Release & Deployment Service Configuration Management Testing Management Business Relationship Management Service Lifecycle Assurance Service Level Management Operate & Support Event Operations Facilities Application Infrastructure Sourcing & Supplier Management Management Management Management Management Management Governance Management Request Incident Access Problem Fulfilment Management Management Management Manage Risk & Compliance Assure & Optimise Service Catalogue Availability Capacity IT Service Continuity Security Management Management Management Management Management 14
- 15. IT Process Framework: Pre Cloud Heatmap Engage Click to edit Master title Strategise & Plan style Govern Manage IT Manage Business Services & IT Business Service Strategy Generation Technology Strategy Generation Lifecycle Business Operations Business Innovation & Consulting Service Portfolio Management Asset Portfolio Management IT Financial Management Project Portfolio Assurance Business Strategy Demand Management Investment Management Architecture Management Define & Build Analyse Requirements Evaluate Options Design Build Project / Program Management Service Portfolio Assurance Transition Performance Management Workforce Management Transition Change Knowledge Planning Management Management Business Release & Deployment Service Configuration Management Testing Management Business Relationship Management Service Lifecycle Assurance Service Level Management Operate & Support Event Operations Facilities Application Infrastructure Sourcing & Supplier Management Management Management Management Management Management Governance Management Request Incident Access Problem Fulfilment Management Management Management Manage Risk & Compliance Assure & Optimise Service Catalogue Availability Capacity IT Service Continuity Security Management Management Management Management Management 15
- 16. The New “Hot Areas” Engage Click to edit Master title Strategise & Plan style Govern Manage IT Manage Business Services & IT Business Service Strategy Generation Technology Strategy Generation Lifecycle Business Operations Business Innovation & Consulting Service Portfolio Management Asset Portfolio Management IT Financial Management Project Portfolio Assurance Business Strategy Demand Management Investment Management Architecture Management Define & Build Analyse Requirements Evaluate Options Design Build Project / Program Management Service Portfolio Assurance Transition Performance Management Workforce Management Transition Change Knowledge Planning Management Management Business Release & Deployment Service Configuration Management Testing Management Business Relationship Management Service Lifecycle Assurance Service Level Management Operate & Support Event Operations Facilities Application Infrastructure Sourcing & Supplier Management Management Management Management Management Management Governance Management Request Incident Access Problem Fulfilment Management Management Management Manage Risk & Compliance Assure & Optimise Service Catalogue Availability Capacity IT Service Continuity Security Management Management Management Management Management 16
- 17. Click to edit Master title style Cloud Adoption Roadmap External • Business case • IaaS • Deliver projects • Projects portfolio • SaaS • Review benefits • Business drivers • Governance approach • PaaS • Assess emerging • Constraints, risks • Integration technologies • Objectives, policy • Transition • Revise & shape 3. Prepare Cloud 2. Create Programme 1. Cloud 5. Initiate 6. Govern Cloud Strategy Blueprint Programme Programme 4. Review IT Readiness Internal • Services & Assets Review • Org Alignment • Impact assessment • Processes • Architectural blueprint • Processes, tools & skills • Integration capability • Tools • Solution alternatives • Skills • Prioritise initiatives • Vendor Management • Monitoring & Reporting • Financial Controls
- 18. Click toA New…ish Management edit Master title style Function Business Operations (Demand) (Supply) Service Management Office Service Design Strategy & Management Catalogue & Transition Control Governance Service LoB Service Managers LoB Service Owner 1 Service Planning & Forecasting Billing Operational Operational Demand LoB Service Owner 2 Line of Risk Service/Asset Management Portfolio Business & LoB Service Owners n Enterprise- Assurance Management Wide Services Reporting Service Service Level Continual Enterprise Service Service Improvement Owners 1…n Asset Process Owners Owners
- 19. Click to edit MasterKeystyle title Take Aways 1. Cloud is a variant of selective sourcing but with some compelling characteristics 2. Stay adaptable: the landscape will unfold 3. Build capability: framework, heatmap, roadmap 4. Be a partner for the business in this change
- 20. Contact Click to edit Master title style Us Dave Favelle Consulting Director Lucid IT & UXC Consulting • e: [email protected] • m: 0418 630 578 • t: +613 8623 1300 (Head Office)