The document outlines the problems with the current Mumbai suburban railway ticketing system, particularly long queues and inefficiencies associated with Automatic Ticket Vending Machines (ATVM) and Coupon Validating Machines (CVM). It proposes the 'm-suburban train ticket system,' allowing users to book tickets via SMS or web applications, thereby eliminating the need for physical machines and reducing travel time. The new system aims to enhance user convenience, cost efficiency, and environmental sustainability.