maheshresume
- 1. Mahesh Kumar. K Phone: 91-9632830486 E-mail: [email protected] Summary of Goal Skilled, professional, and experienced Business Analyst with knowledge of agile development environment with TM forum practices in O/BSS. Seeking an opportunity to work as Business Analyst/ Product Owner in an organization that that values the development and success of its employees. Professional Summary Around 10 years of experience in Telecom Billing Analysis and more than 3 years of onsite experience with client in (O/BSS) operations. In depth Knowledge in COTS product in Telecom Billing domain (Singl,eView) and good understanding in Mediation, Whole Sale Business Management (Settlement). Best of Knowledge in Conducting Business Analysis, Feedback sessions and Workshops in collaboration with all stakeholders. As Subject Matter expert Hands on in CRM,Order Management.Product Management Strengths includes in developing strategic business solutions such as: statements of work, project management, ROI, Change Management, Gap & Risk analysis and Process Re- Engineering. Exposure in responding to various RFx for BSS solutions. Prepared detailed RFP responses and technical proposals. Proficient in the areas of Effort Estimates & Various SDLC models(Water Fall & Agile) Release management, Testing, implementation & Post implementation support Knowledge in eTOM, TAM, SID and NGOSS Framework, Implementation of Quality Standards maintenance of Quality metrics. Professional Experience Working for CSG International as a ‘Sr. Business Analyst’ from 27th January, 2006 to till date.
- 2. Education Bachelor of Science (M.P.C.) from Sri Venkateswara University, APMaster of Science in Information Systems & Management from Sri Venkateswara University,AP Certified Professional in “Business Analytics” from Manipal University. Certified Professional in “Product Owner” from Knowledge Works. Certified Professional in ISTQB in Testing and Quality. Skill Set Tools: Start UML, Jira, Remedy RDBMS: Oracle 8i, SQL Server 7.0, Documentation Tools: MS-Word, MS-PowerPoint, MS-Excel, and Visio Operating Systems: Windows XP/ Unix /Linux Programming Skills: C Programming and Perl Script, EPM (CSGI proprietary language) # Projects Experience: Client: Hutchison Projects Duration: August 2015 to till date ROLES & RESPONSIBILITIES Maintains Internal work plans, incident tracking, error tracking, and documentation required to effectively manage deliverables and expectations consistent with business requirements Review project documentation as requested to ensure it meets standard, is horizontally integrated, and fulfills the process strategy of organization. Evaluate project impacts and escalate issues and risk appropriately .Acts as a subject matter expert in the development of business architecture framework development, tool suite selection and design and methodology development Identifies, tracks and resolves requirement-related issues during specification work and throughout the project by maintain the Project Log in Off Shore Delivery Centre.
- 3. Identifies, tracks and resolves requirement-related issues during specification work and throughout the project by maintain the Project Log. Handles problems and requests for new or different functionality in a satisfactory manner with different stake holders (Product Management team, implementation team). Client: CSGi (Central Solution) Duration: March 2013 to November 2014 Central Solution is a key CSG Program aiming at changing the way CSG positions its Singleview billing system in the market. Accelerate advocates an approach based on delivering business solutions (as opposed to a blank canvas framework supporting a number of application capabilities). As the focus is shifted from application capabilities to business problem solutions, it is business processes that start taking the center stage in defining, delivering and testing Single view deployments. ROLES & RESPONSIBILITIES Demonstrated functionality and capabilities of CSGI's products (Convergent Billing) and provides general business process consulting to the sales team. In conjunction with architects, leads documented solution scope in line with business requirements and priorities Played key role in planning and completion of the specification study in conjunction with Product Management team. Involved and Completed requirements analysis and preparation of System Requirements Specification in conjunction with the project implementation team Identifies, tracks and resolves requirement-related issues during specification work and throughout the project by maintain the Project Log. Handles problems and requests for new or different functionality in a satisfactory manner with different stake holders (Product Management team, implementation team). Consults on system and acceptance testing, assisting teams in ensuring functional coverage is achieved Consults on end-user documentation and system training, by clarifying client needs at the time of POC (Point of Contact). Client: Alfa MIC1, Lebanon Duration: May, 2011 to Feb 2012
- 4. Mobile Interim Company 1 (MIC1) MIC 1 is the company that manages the alfa network on behalf of the Ministry of Telecommunications. Alfa is the brand name of the network owned by MIC1 which has the blackberry service that allows the blackberry user to have unlimited access to the internet. Alfa offers 3 packages for users: active, classic, and business, each with its own.Involved in offshore activities in Bangalore Delivery Center. Client: MTN SA, South Africa. Titile: Power Bill Project Duration: May, 2006 to December 2009 MTN is South Africa's leading mobile network operator. Involved in Phase 2 Whole sale Power Bill Project at client’s place in Johannesburg as Ticket Manager and Release Manager Roles & Responsibilities. Involved in completion of the specification study in conjunction with Project Manager for the Completion of Statement of Work. Participated in Elicit requirements using interviews, document analysis, requirements workshops, use cases, scenarios and workflow analysis in client’s place and offshore. Maintains Project log throughout the project by tracks and resolves requirement-related issues from Definition Phase to Monitor and Control Phase. In conjunction with architect Involved in Completion of SRS documents in line with client/business requirements. Based on the Priority Changes had been made to requirements and workload. Assisted Overall Program's project management in staffing planning decisions and communicate effectiveness of offshore delivery. Worked with developers to ensure they understand all aspects of the requirements, including assisting with the logical data modeling and reviewing High Level and Low level design documents. Worked with the QA team to ensure corresponding test cases are created and reviewed before development is completed. Participated in end-user documentation and system training by clarifying client needs.
- 5. Personal Details: Name: Mahesh Kumar Date of Birth: 07/03/1974 Employment Status: Full time Relationship status: Married Reference: Will be available upon request
- 6. Personal Details: Name: Mahesh Kumar Date of Birth: 07/03/1974 Employment Status: Full time Relationship status: Married Reference: Will be available upon request