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Making business out of a cost-reduction programme, by Manolo de la Fuente
The document discusses PostNL's strategy to address declining mail volumes through a cost-reduction program implemented post-Expo 2011, focusing on offshoring video coding. This approach has resulted in significant cost savings and enhanced operational flexibility, with the ability to rapidly adjust data entry capacity. Additionally, it explores the potential for developing a new business model around their expertise in scanning and data entry services.
Making business out of a cost-reduction programme, by Manolo de la Fuente
- 1. Making business outof a cost-reduction programme Post-Expo 2011 Manolo de la Fuente
- 2. Agenda ● The challengefor PostNL ● The answer ● Off shoring Video Coding ● A new business model
- 3. The challenge Declining mailvolume PostNL in the Netherlands 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 Q1
- 4.
- 5. Screw it, let’sdo it
- 6. Hope for adisaster
- 7.
- 8. Off shoring VideoCoding
- 9. Off shoring VideoCoding: Results 500 12 70 Flexibility On time Cost savings The possibility to increase or decrease data entry capacity by more than 500% within 15 minutes 12-second turn-around time for video-encoded mail piece 70% cost savings per year
- 10. A new businessmodel: scanning and data entry
- 11. Can we helpothers, with our expertise?
- 12. Areas where dataentry take place Level of complexity many flows many formats many points of entry Archives Books Surveys Claims Invoices Connotes Reply services single flows single formats single points of entry Off line Same day X-ray coding Video coding Real time Turn around time