Manage Engine - Real-time it for the new speed of business
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This document discusses the need for real-time IT management to keep pace with today's dynamic business environment. It introduces ManageEngine as a company that provides integrated IT management software to help IT organizations meet objectives like cost efficiency, agility, and reliability. The document outlines ManageEngine solutions that enable real-time IT through capabilities like infrastructure monitoring, virtualization management, service desk/ITSM, log analysis and security, systems management, cloud-based SaaS options, and mobility solutions. It positions ManageEngine's products as helping IT teams move from reactive "break-fix" operations to proactively supporting business performance.
Manage Engine - Real-time it for the new speed of business
- 1. Real-Time IT for the New Speed of Business Sridhar Iyengar Vice President - Product Management ManageEngine
- 2. Agenda • ManageEngine : Who we are? • What is ‘Real-Time IT’ & it’s Relevance ? • ManageEngine Solutions for ‘Real-time IT’
- 3. ManageEngine – A Background
- 4. Who We Are The Real-Time IT Management Company • Enterprise IT management software division of Zoho Corp. (founded 1996) • ManageEngine established as a Zoho product line in 2002 Corporation • Self-funded & Privately held, Impressive growth, Rock- WebNMS ManageEngine zoho.com SaaS solid supplier & partner • Over 1700 employees • 60,000+ ManageEngine 60,000+ customers 5M+ users OEM / Telecom Business. World #1 Business Strong Product line in EMS frameworks Apps, Collaboration, Productivity Marquee customers Suite customers
- 5. Our Approach A No-Frills Philosophy Driven by R&D, Focused on You! • ManageEngine challenges the Status Quo – Complex, expensive IT management products – Delivered by high-overhead sales organizations – High-margin product portfolios • Our no-frills philosophy – Driven by Research and Development – 100% focused on the technology needs and business imperatives of our customers • Our product portfolio and functionality – More than 20 products including IT360 for Integrated IT Management – Proven business value and technical excellence
- 6. Our Customers Business-Focused IT Organizations Worldwide • 60,000+ customers in over 185 countries • Serving companies that manage complex, multi- vendor and highly virtualized/cloud IT infrastructures • 3 out of every 5 Fortune 500 companies use ManageEngine
- 7. Our Customers Tell The Story Great products and services at great Gone are the days when IT was easy prices. Oh and the tech support, you to manage. We were using HP guys rock! I don't have to spend 30 OpenView for a long time but it just minutes waiting on the phone. Call doesn’t fit into the current business backs always happen, email follow landscape. Today we are managing ups are always in my inbox! infrastructures using IT360. The – Shane Allen - DriveTime, Inc. ManageEngine team and support have been brilliant! – Larry Dutton, Redstone Technologies Manage Engine's Service Desk has ManageEngine continually allowed us to be more responsive to comes up with new, innovative our customers. It has everything you products that seem to fit the bill need to deliver best of breed (ITIL- of what we're looking for. based) services. – IT Resource Manager, Idaho State – Kimberly Stowe, Tax Commission RSI Enterprises, Inc.
- 8. Real-Time IT for the New Speed of Business
- 9. Today’s Business & IT Objectives • IT infrastructures today are far more: – Dynamic – Flexible – Elastic • IT organizations must control, manage and optimize IT Cost & Efficiency Agility Reliability Lower Cost to redirect Enable Flexible Agile IT Reduce Complexity to investment into Service Delivery to Simplify Operations & relevant opportunities meet business needs Maintenance
- 10. Business & IT Priorities Pull CIOs in multiple directions • How to combine growth with operational efficiency? • How to enhance customer experience? • How to cut costs? • Top-3 Business Strategies in 2012 – Increase business growth SURVEY #1: Are your – Attract & Retain new customers strategies are inline – Reduce Enterprise cost with these? • Top-3 IT Strategies in 2012 Any other goals to add – Deliver Business Solutions to these? – Reduce Cost of IT – Develop & Manage Flexible Infrastructure
- 11. Need of the Hour? Embrace ‘Real-time IT’ to operate at speed of Business • Make the most of today’s game-changing Cloud & technologies Virtualization • Deliver immediate services to organizations that are Integrated IT On Demand operating at an ever- Management increasing pace Real- Time IT • Leverage IT and infrastructure to support new business models and Social & applications Collaboration Mobile
- 13. ManageEngine Solutions for IT Management 20x20 IT Vision Cloud & Virtualization Network IT Help Desk & Windows Management Management Integrated IT On Demand Management Real- Time IT Server & Application Social & Log Analysis & Mobile Collaboration Management Security Management
- 14. Data Center Management • Infrastructure Monitoring : Can IT teams Network, Server, Storage, Applications get out of "break-fix" mode to • Virtualization Management • IT Change Management impact business performance? • Network Traffic Monitoring • Password Management • Security Compliance Ensure Application uptime "The ability to rapidly understand, track Implement ITIL best practices and remediate an IT event or fault is a Empower IT teams critical step to aligning IT management Ensure Performance & availability with the needs of the business.” Reduce VM Sprawl – Gartner
- 15. Physical, Virtual & Cloud Management • Private & Public Cloud Monitoring • Virtual & Physical Infrastructure
- 16. ITIL Service Desk for ITSM • Incident Management • Problem Management Run IT • Change Management Enhance Support • Knowledge Management Satisfy • CMDB Automate • Service Catalog • Project Management Improve asset control “The fundamental role of the help desk Implement structured change continues to incrementally grow as a Equip mobile service teams primary IT hub.” Accelerate issue resolution – Gartner Easily implement ITIL
- 17. SIEM: Log Analysis & Security Management Turn logs into actionable info Ensure Compliance Watch out for intruders Enforce Security Policies Detect Vulnerabilities Control access to resources Manage Privileged Passwords Controlled Change Management Gain operational visibility Are defense Monitor attempted breaches mechanisms in place Control internal threats to protect confidential data and Maintain business policies customer privacy and Ensure compliance ensure compliance?
- 18. Windows Systems Management • Active Directory Solutions • Desktop Lifecycle Management • Manage Windows infrastructure • Manage Windows Apps – Exchange • Windows Patch Management
- 19. On-demand SaaS Solutions Agility Instant Provisioning Elastic expansion Cost & SURVEY #2: How many Efficiency are considering cloud- Pay-as-you-go based SaaS solutions?
- 20. Mobility Solutions Mobile Device Management SURVEY #3: How many are looking at MDM solutions?
- 21. Mobility Solutions Management via mobile devices • User interface on mobile • Manage IT from anywhere
- 22. IT Pulse : ‘Social IT’ for Enterprise Real-Time Skills & Social Media Problems Knowledge Technology for IT Improve User Satisfaction Operations & Service Collaborate & SLA, Metrics & Management Share Priorities End-Users collaborate with IT IT teams collaborate with each other SURVEY #4: How many believe that ‘Social IT’ will All Collaboration in Real-Time result in responsive IT Solve problems in Real-Time
- 23. IT360: Integrated Management Suite with a 360 degree view • Business Service Dashboard Service • IT Service Management Management • SLM • Trend Analysis Application • End-user Experience • APM Monitoring • Synthetic Transactions • Network, Servers, Database, Middleware Infrastructure • Fault, Performance, Capacity Monitoring • Physical & Virtual • Private & Public Cloud Gartner says: “Integration of Availability and Performance Management tools with Service Desk promises Increased IT operations efficiencies, resulting in : – Reduced IT downtime and – Improvement in service quality and support to the end user.”
- 24. IT360 as ‘Operations Bridge’ : Break IT Silos Operations Bridge “Physical location where IT Services and IT Infrastructure are monitored and managed." • Using IT360 as ‘the Operations Bridge’ SURVEY #5: How many believe that – All actionable IT events and Incidents are ‘Integrated IT Management’ will loggedresult in higher qualityDesk in IT360 Service of IT Service? – Visibility for Service Desk & NOC Teams for faster resolution
- 25. ManageEngine: Awards & Recognition
- 26. ManageEngine: Awards & Recognition
- 27. Questions? Cloud & Virtualization Integrated IT On Demand Management Real- Time IT Social & Mobile Collaboration
- 28. Thank You [email protected] @iSridhar