MANIST NICE Systems - Call Logger/Recorder presentation
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LSU Medical provides voice recording solutions and has 20 years of experience in system development and integration. It partners with companies like NICE, Amano, and Motorola. NICE is the leading voice recording company with over 15,000 customers in over 100 countries. It acquired Dictaphone's CRS business to become the clear market leader. NICE also has a strategic alliance with Motorola to provide certified recording solutions for Motorola radio systems. The NiceCall Focus III is NICE's recording solution that can record up to 48 channels and features redundancy, extended call database capabilities, and advanced scenario reconstruction.
MANIST NICE Systems - Call Logger/Recorder presentation
- 1. Voice Recording Solutions LSU Medical Justin Goldberg
- 2. Insight from Interactions âFounded in 2002 (Originally LMX Networks) âLocations â New Orleans, (Headquarters) & Jacksonville, Florida â20 Years Combined Experience in System Development and Integration âOur Partners (NICE, Amano, Johnson Control, Zebra, Altigen, SysParc, Talkswitch, HP, Microsoft, Pelco, DigiTech) âIndustries - Government , Manufacturing , Health, Hospitality, Legal, Transportation , Education, Banking and Investment âCustomers - U.S. Army, Lockheed Martin, U.S Navy, Federal Reserve Bank, Raytheon etc.
- 3. Insight from Interactions Source: Datamonitor Quarterly Q2 2004, Logging Market data NICE At A Glance âFounded 1986 (NASDAQ: NICE) âOver 15,000 customers in 30,000 sites in over 100 countries â67% of Fortune 100 are NICE customers âGlobal company with 1,100 employees, including 300 in R&D âOver 30 Strategic Partners (Motorola, Plant Equipment, Avaya, IPC, Syntegra, EMC, Cisco, IBM) â#1 ranking by all industry analysts (Gartner, Frost & Sullivan, Data-monitor)
- 4. Insight from Interactions NICE Agrees to Acquire Dictaphone CRS NICE Systems has agreed to purchase the worldwide Communications Recording Solutions (CRS) business of Dictaphone, creating a strong market leader with the following benefits: âCreates clear leader in the First Responders, contact centers, and financial trading floors sectors âOffers the largest service and support operations in the industry, including a world class professional services infrastructure. Over 300 services professionals will be dedicated to NA alone. âContinues to transform the market, enabling public safety and Homeland Security customers to derive Insight from Interactions through next generation multimedia Command and Control solutions âExpands overall capabilities for all size customers from small to extremely large. âLeverages the combined infrastructure to deliver solutions with speed and efficiency.
- 5. Insight from Interactions Strategic Alliance With Motorola âNICE is the only recording vendor with a sales and development relationship with Motorola âNICE also provides the only certified recording solution for SmartZoneÂŽ trunked radio âCreates confidence and eliminates doubt âMotorola would only choose to partner with the market leader âMotorola certification ensures thorough testing âNICE solutions adapt to any changes in Motorolaâs system âNICE will continue to provide certified recording solutions for future Motorola systems
- 6. Insight from Interactions NiceCall Focus III www.nice.com
- 7. Insight from Interactions NiceCall Focus III Features âTotal Recording of 4 to 48 channels âMixed Interface Support âRecording analog and digital interfaces with the same box âExtended Resiliency Features: âHot-swappable disk with RAID1 âHot-swappable redundant power supply (both AC and 48vDC) âDual archiving devices âStandard G.729A Compression âProvides 8 kilobits/second compression
- 8. Insight from Interactions NiceCall Focus III Features âExtended Call Database âVirtually unlimited with the ability to capture Caller ID through CDR feed from the PABX switch âCLS database resides on the logger, to minimize complexity and space requirements âAdvanced scenario reconstruction âIntegrated with Scenario Replay application allowing synchronized playback of multiple channels âOpen Architecture âWindows XP operating system âEnhanced Security âPowered with Microsoft SP2, personal firewall enabled and fully integrated with NICE privileges mechanism âFuture proof technology âBased upon NICE cutting edge PCI board technology
- 9. Insight from Interactions NiceCall Focus III Features âOn/Off hook detection for Analog and selected Digital extensions âTime Synchronization âIRIG-B and NTP âDTMF Detection âTo search for specific outbound calls âBeep tone insertion for analog interface âTo satisfy some state requirements to notify callers they are being recorded âTalking Clock
- 10. Insight from Interactions NiceCall Focus III â Configurations Hardware âNICE Interface board âG.729 support âSoundBlaster â for local playback â512 RAM â250 GB SATA HDD âIntel Pentium IV 3.0GHz âTCP/IP Ethernet LAN Connection âDVD archive Cost Options: âHot-Swappable HDD with RAID1 âHot-swappable redundant power supply âHot-swappable redundant 48V power supply âDual archiving device âAIT Tape archiving device âExternal Squelch support (for analog interface only) Software âWinXP with SP2 âMS SQL âNiceLog v9.03 recording SW âNICE Application 8.9
- 11. POWERFUL PRESENT AND FUTURE APPLICATIONS Add Value to Your Organization
- 12. Insight from Interactions Last Message Replay Configurable Call Details Speed and Volume Controls Simple Controls Refresh Call List Calls Prior to Last Call
- 13. Insight from Interactions Scenario Replay âSimple yet powerful search capabilities to save time âFilters and advanced search criteria to quickly and precisely identify desired transmissions âUnlimited system-wide search from one workstation âReplay channel count is only limited by recorder capacity âEasy-to-use, flexible user interface to improve comprehension âIntuitive yet extensive controls to minimize training time âVarious graphical views to simplify analysis âSort and view by different criteria to suit your needs âFlexible save options to reduce workload âSave complete scenario as single .wav for replay on standard PC for fast evidence delivery âSave as Scenario file for later replay to optimize your time âSave with AGC and/or Spoken Time to save time and enhance usability
- 14. Insight from Interactions Menu Bar Toolbar Search Bar Transmission List Properties Size and location of main windows can be configured by the user! ANI/ALIAnnotation Scenario View
- 15. Insight from Interactions Future Applications from NICE-Inform âMultimedia scenario reconstruction âVoice, data, screen, video, and images sent via cell phone âWord Spotting âIdentify transmissions based on specific words or phrases âEmotion Detection âIdentify transmissions based upon wide swings in the emotion level of the call-taker, caller or both âSpeaker Analysis âIdentify transmissions where the call-taker speaks over the calling party âSpeaker Hunting âIdentify callers by their voice print i.e. identify prank callers voice print and search the database for previous calls âVideo integration including CCTV and cell phone pictures
- 16. Insight from Interactions The Nice Systems Advantage âEasy-to-use system simplifies your work âSimple to use system management tools âState-of-the-art scenario reconstruction âAdvanced technology platform protects your investment âScalable system can grow with your agency and adapt to your changing technology âWide range of connectivity and interface options to fit your environment âMaximum reliability minimizes risk âRobust technology as well as numerous redundancy options minimize the chance of a lost call âProven track record with over 30,000 installations over the past 10 years âTrusted by some of the highest profile organizations in the world âPowerful applications and roadmap add value to your agency âNumerous system reports for efficient management âPatented technologies
- 18. Insight from Interactions THANK YOU FOR JOINING US TODAY www.manist.com