+




         Marketing: Message and Measurement:
    Ten Things You Need to Know to Triumph—Today & Tomorrow
                                            Mary Bahr & Kate Koziol
                                       WPO Special Joint Joint Session
                                                              6/20/12
+ Social Media Revolution




     http://www.youtube.com/watch?v=0eUeL3n7fDs!
+


#1
How to choose the
right channels
+
    #1 Choose the right channels


        Depends on your offering

        Who is your audience?
             Where do they live, work?
             What is important to them?
             Who do they trust?
             What do the aspire to be?

        Adapt and achieve
#2
Embrace POEM: The holy trinity of media




     +
+
    #2 Embrace POEM
    Understanding how your media mix works is critical




                                         PR, editorial
+
    #2 Learn POEM
    Understanding how your media mix works is critical
+ #3
 The biggest mistakes you can
 make—and how to avoid them
+
    #3 Biggest mistakes
    And how to avoid them
        Voice and marketing material
         doesn’t reflect your value proposition

        Inconsistency of message;
         reinventing the wheel

        Not understanding LTV of customer
         and what that means to your marketing
         spend and mix

        Not fully embracing what works

        Sticking your head in the sand
+ #4
 Mobile madness
+
    #4 Mobile madness
    What’s real, what’s not, what do you need to do NOW
+
    #4 Mobile madness
    What’s real, what’s not,
    what do you need to do NOW

        Is your website, email and online
         advertising optimized for
         mobile viewing?

        Have you claimed your location on
         Google maps, Yelp, Foursquare.
         Is it correct?

        Have you considered the importance of
         location services to your business?

        Don’t get sucked into developing an app.
         Determine how to monetize it first.
#5
Standing out in a sea of sameness




     +
+
    #5 Standing out
    Differentiation is critical.


        Determine your Unique
         Selling Proposition - USP

        Make your messaging multi-task.
         Adapt and use in multiple
         channels.

        Break through the clutter
         (e.g., unique, solution, best)

        Video enhances everything:
         YouTube is #2 search engine

        Use the right tools
+
#6
LinkedIn is more than a
networking tool, it’s a
marketing imperative
                                               + LinkedIn adds 2
                                               new members per
                                               second.
+Add LinkedIn URL to your email signoff
+Make sure your profile is 100% complete
                                               + At end of Q2, LI
+Upgrade sales & recruiting staff to paid
                                               had 161M members
versions
+Add an alternate email to your account
+Look at LinkedIn integrated apps
+Create a company page                         + 60% of LinkedIn
+Follow your targets AND competitors           members are
+Are you a B2B company with a differentiated   outside the US
target market or niche service? Consider a
LinkedIn advertising campaign
+ #7
 transparency and trends
+ #7 Transparency
  & trends
     Reflect the true values of your company

     Have a crisis plan before you have
      a crisis

     Trend 1: Video is only going to grow

     Trend 2: Less is more =
      give me your best 8 seconds

     Trend 3: Tell the story
+ #8
 Email still matters…
+
    #8 Email marketing
    Best performing types of EM
+
    #8 Email marketing
    Best practices


        Create a process to continually update
         your database and actually do it (get both
         business & personal addresses if you can)

        Keep most important information “above the fold”, make sure
         email is optimized for mobile

        Write a great subject line, keep it under 60 characters, avoid
         “spammy” words (e.g. “free!). TEST THEM!

        Include a simple and direct call to action

        Segment your database and develop messaging relevant to
         them
+ #9
 Manage social media,
 don’t lose sleep over it
+ #9 Manage social media

     Listen first

     Wildfires start with a single spark –
      track mentions, competitors, trends

     Move negative experience resolution offline

     Spotlight positive interactions discreetly

     Ask fans and best customers to comment, however be careful
      about “rewarding” them for it

     Negate critical commentary with positive commentary
      layered atop. Particularly if it creates a thread.
+ #10
 you can’t manage
 what you don’t measure

            “Half the money I spend on advertising is wasted;
            the trouble is, I don't know which half.”
            John Wanamaker
+ #10 Measurement
 Determine what’s most meaningful,
 not just what’s easiest
     Budget isn’t measurement;
      one size doesn’t fit all

     What’s your KPI? (Key Performance Indicator)

     ROMI: Return on Marketing Investment

                 Total Profit Due to Campaign Activity
 ROMI:           Total Cost of Campaign

     Look at long term investment
      vs short term need
Mary Bahr
  President & Creative Director
  MAB Advertising Inc.
  mbahr@mabadinc.com
+ Kate Koziol
  President
  K Squared Communications
  kkoziol@ksqrd.com
Appendix
    Defining POEM: Forrester Research http://tinyurl.com/25vv48f
    Mary Meeker, KPCB, Internet Trends 2012 http://tinyurl.com/cg54423
    Free monitoring: google.com/alerts
    Research hot words for your industry: google.com/adwords
    Check out hot internet trends: google.com/trends
    Monitor your website traffic: google.com/analytics
    US Trademark search: http://tinyurl.com/7l39tw9
    Marketing templates: http://www.demandmetric.com/

    LinkedIn:
    Paid Subscription Levels: http://tinyurl.com/7wuddgv
    How to use LinkedIn: http://tinyurl.com/bcu9p5



+
    How to use Twitter for business: http://tinyurl.com/8y62oqn

    Must Read Marketing Books:

    The Power of Habit, Why We Do What Do in Life and Business, Charles Duhigg
    Socialnomics: How Social Media Transforms the Way we Live and Do Business, Eric
    Qualman
    Engage: The Complete Guide for Brands and Businesses to Build, Cultivate, and Measure
    Success in the New Web, Brian Solis
    Made to Stick, Chip & Dan Heath
    Switch: How to Change Things When Change is Hard, Chip & Dan Heath
    Reality Check, Guy Kawasaki
    Presentation Zen, Garr Reynolds
    Don’t Make Me Think, Steve Krug

Marketing: Message and Measurement

  • 1.
    + Marketing: Message and Measurement: Ten Things You Need to Know to Triumph—Today & Tomorrow Mary Bahr & Kate Koziol WPO Special Joint Joint Session 6/20/12
  • 2.
    + Social MediaRevolution   http://www.youtube.com/watch?v=0eUeL3n7fDs!
  • 3.
    + #1 How to choosethe right channels
  • 4.
    + #1 Choose the right channels   Depends on your offering   Who is your audience?   Where do they live, work?   What is important to them?   Who do they trust?   What do the aspire to be?   Adapt and achieve
  • 5.
    #2 Embrace POEM: Theholy trinity of media +
  • 6.
    + #2 Embrace POEM Understanding how your media mix works is critical PR, editorial
  • 7.
    + #2 Learn POEM Understanding how your media mix works is critical
  • 8.
    + #3 Thebiggest mistakes you can make—and how to avoid them
  • 9.
    + #3 Biggest mistakes And how to avoid them   Voice and marketing material doesn’t reflect your value proposition   Inconsistency of message; reinventing the wheel   Not understanding LTV of customer and what that means to your marketing spend and mix   Not fully embracing what works   Sticking your head in the sand
  • 10.
    + #4 Mobilemadness
  • 11.
    + #4 Mobile madness What’s real, what’s not, what do you need to do NOW
  • 12.
    + #4 Mobile madness What’s real, what’s not, what do you need to do NOW   Is your website, email and online advertising optimized for mobile viewing?   Have you claimed your location on Google maps, Yelp, Foursquare. Is it correct?   Have you considered the importance of location services to your business?   Don’t get sucked into developing an app. Determine how to monetize it first.
  • 13.
    #5 Standing out ina sea of sameness +
  • 14.
    + #5 Standing out Differentiation is critical.   Determine your Unique Selling Proposition - USP   Make your messaging multi-task. Adapt and use in multiple channels.   Break through the clutter (e.g., unique, solution, best)   Video enhances everything: YouTube is #2 search engine   Use the right tools
  • 15.
    + #6 LinkedIn is morethan a networking tool, it’s a marketing imperative + LinkedIn adds 2 new members per second. +Add LinkedIn URL to your email signoff +Make sure your profile is 100% complete + At end of Q2, LI +Upgrade sales & recruiting staff to paid had 161M members versions +Add an alternate email to your account +Look at LinkedIn integrated apps +Create a company page + 60% of LinkedIn +Follow your targets AND competitors members are +Are you a B2B company with a differentiated outside the US target market or niche service? Consider a LinkedIn advertising campaign
  • 16.
  • 17.
    + #7 Transparency & trends   Reflect the true values of your company   Have a crisis plan before you have a crisis   Trend 1: Video is only going to grow   Trend 2: Less is more = give me your best 8 seconds   Trend 3: Tell the story
  • 18.
    + #8 Emailstill matters…
  • 19.
    + #8 Email marketing Best performing types of EM
  • 20.
    + #8 Email marketing Best practices   Create a process to continually update your database and actually do it (get both business & personal addresses if you can)   Keep most important information “above the fold”, make sure email is optimized for mobile   Write a great subject line, keep it under 60 characters, avoid “spammy” words (e.g. “free!). TEST THEM!   Include a simple and direct call to action   Segment your database and develop messaging relevant to them
  • 21.
    + #9 Managesocial media, don’t lose sleep over it
  • 22.
    + #9 Managesocial media   Listen first   Wildfires start with a single spark – track mentions, competitors, trends   Move negative experience resolution offline   Spotlight positive interactions discreetly   Ask fans and best customers to comment, however be careful about “rewarding” them for it   Negate critical commentary with positive commentary layered atop. Particularly if it creates a thread.
  • 23.
    + #10 youcan’t manage what you don’t measure “Half the money I spend on advertising is wasted; the trouble is, I don't know which half.” John Wanamaker
  • 24.
    + #10 Measurement Determine what’s most meaningful, not just what’s easiest   Budget isn’t measurement; one size doesn’t fit all   What’s your KPI? (Key Performance Indicator)   ROMI: Return on Marketing Investment Total Profit Due to Campaign Activity ROMI: Total Cost of Campaign   Look at long term investment vs short term need
  • 25.
    Mary Bahr President & Creative Director MAB Advertising Inc. [email protected] + Kate Koziol President K Squared Communications [email protected]
  • 26.
    Appendix Defining POEM: Forrester Research http://tinyurl.com/25vv48f Mary Meeker, KPCB, Internet Trends 2012 http://tinyurl.com/cg54423 Free monitoring: google.com/alerts Research hot words for your industry: google.com/adwords Check out hot internet trends: google.com/trends Monitor your website traffic: google.com/analytics US Trademark search: http://tinyurl.com/7l39tw9 Marketing templates: http://www.demandmetric.com/ LinkedIn: Paid Subscription Levels: http://tinyurl.com/7wuddgv How to use LinkedIn: http://tinyurl.com/bcu9p5 + How to use Twitter for business: http://tinyurl.com/8y62oqn Must Read Marketing Books: The Power of Habit, Why We Do What Do in Life and Business, Charles Duhigg Socialnomics: How Social Media Transforms the Way we Live and Do Business, Eric Qualman Engage: The Complete Guide for Brands and Businesses to Build, Cultivate, and Measure Success in the New Web, Brian Solis Made to Stick, Chip & Dan Heath Switch: How to Change Things When Change is Hard, Chip & Dan Heath Reality Check, Guy Kawasaki Presentation Zen, Garr Reynolds Don’t Make Me Think, Steve Krug