M-COMMERCE: NEW TOOL FOR INDUSTRY
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This document discusses the emergence and growth of mobile commerce (m-commerce) in India. It begins by defining m-commerce as e-commerce transactions made via mobile devices. It then discusses how the large and growing number of mobile internet users in India, reaching 185 million by June 2014, represents significant scope for m-commerce. The document outlines some of the key benefits of m-commerce like convenience, personalized services, and location-based offers. It concludes by stating that m-commerce provides companies an important new platform for marketing and connecting with customers anytime, anywhere.
![International Journal of Technical Research and Applications e-ISSN: 2320-8163,
www.ijtra.com Volume 2, Issue 3 (May-June 2014), PP. 106-108
107 | P a g e
V. DEVICES USED IN M-COMMERCE
M-Commerce is not only using with the mobile handset
only but their list of devices are large. The following devices
give an overview of different kinds of mobile devices:
Mobile Phone i.e. window phone, smart phone,
iphone.
Tablet
Earpiece
Ipad
VI. FUNCTIONS OF MOBILE COMMERCE
A. Easy Accessibility
The mobile commerce helps the customer to easily access
our companies for purchase of products through their mobile
internet. The companies also launched their software and
applications for mobile operators to easily connect with the
company like m-flipkart, m-homeshop.
B. Personalization
M-Commerce services has been personalized, it can
function as per requirement of the customers. There are various
mobile apps available from the service provider companies
which give personal services like health guidance related to
sex.
C. Location Based Services
It helps the companies to provide their different schemes
and offers to the customers according to location basis with the
help of GPRS system. The various products available in the
market which is suitable for one location is harmful for another
location like offers on air conditioner is more helpful in Delhi
rather than Shimla.
D. Timely Basis
Consumers are directly connected with their companies
with the help of mobile web or m-commerce. The companies
provide full detail of their new variety of products at their
mobile applications which helps the companies to capture the
market as well as customers save their precious time.
E. Convenience
This is very convenient way for the customers to connect
with their fauvorite company or brand. There are many brands
available in the market but their existence in market sometimes
not known to the customers for lack of information. So, m-
commerce is the best option to the companies for connecting
effortlessly with their customers.
VII. RECENT DEVELOPMENTS IN M-COMMERCE
The following are some initiatives taken by the companies
regarding mobile commerce as follows:
Banking companies such as SBI, ICICI, and HDFC
have introduced applications and software for mobile
internet users.
Airtel launched Airtel money with collaboration of
HDFC bank and Axis bank.
Vodafone started M-Pesa with ICICI bank.
Some companies already deals in e-commerce, also
launch their mobile applications like Flipkart, Home
Shop 18, Star Alive, Jabong, Yepme.
VIII. BENEFITS OF M-COMMERCE
A. Allow Urgent Transaction
M-Commerce is the only platform which allows urgent
transaction. It also knows as anytime and anywhere shopping.
There are some situations where a customer needs urgent
delivery of products, which is now possible with help of m-
commerce like ordering a pizza.
B. Anytime Anywhere Access
Mobile technology gives us a big advantage to the mobile
web operators of using their services at anywhere and anytime.
So, with the help of technology providers who gives 24*7
services, the customers also takes the advantage of accessing
m-commerce at anytime and anywhere.
C. Target Based Marketing
M-Commerce helps the companies to target their
customers, with the help of GPRS system. There are various
brands available in the market for different categories of
customers which are easily offered by the companies with the
help of m-commerce.
D. Payment of Utilities Bills
The customers now also benefitted by the payment of
utilitiy bills through m-commerce. The Airtel and Vodafone
have already launch the m-payment services to their mobile
operators. The utility bills are the part of every common man
and it also spoils the very precious time of every common man.
So, m-commerce gives a big relief to all the common man and
new market to the industry.
IX. CONCLUSION
M-Commerce provides a big platform to the business
enterprises for capturing the new era of marketing. There is a
big gap between the manufacturer and customer related to the
products which can be abolished with the help of m-commerce.
The number of mobile web users is increasing day by day with
the new developments in technology. The increasing frequency
of internet users show that the scope of mobile commerce is
also increasing.
REFERENCES
[1] Cherian, R., & Varghese.R, B. G. (2013). A Survey of Various
Mining and Prediction Techniques In Mobile Commerce.
International Journal of Computer Science and Management
Research, Vol. 2, No. 3, pp.1812-1814.
[2] Deshmukh, S. P., Deshmukh, P., & Thampi, G. (2013).
Transformation from E-commerce to M-commerce in Indian
Context. International Journal of Computer Science Issues, Vol.
10, Issue 4, No. 2, pp. 55-60.
[3] Grewal, S. (2012). M-Commerce and Its Growth: An Analysis.
International Journal of Technical Research, Vol. 1, No. 2, pp.
32-35.
[4] Jahanshahi, A. A., Mirzaie, A., & Asadollahi, A. (2012). Mobile
Commerce Beyond Electronic Commerce: Issue and Challenges.](https://image.slidesharecdn.com/ijtra140386-151007103950-lva1-app6891/85/M-COMMERCE-NEW-TOOL-FOR-INDUSTRY-2-320.jpg)
![International Journal of Technical Research and Applications e-ISSN: 2320-8163,
www.ijtra.com Volume 2, Issue 3 (May-June 2014), PP. 106-108
108 | P a g e
Asian Journal of Business and Management Sciences, Vol. 1,
No. 2, pp. 119-129.
[5] Ngai, E., & Gunasekaran, A. (2007). A Review for Mobile
Commerce Research and Applications. Decision Support
Systems, Vol. 43, pp. 3-15.
[6] Okazaki, S. (2005). New Perspectives on M-Commerce
Research. Journal of Electronic Commerce Research, Vol. 6,
No.3, pp. 160-164.
[7] Paanneerselvam, M. K. (2013). Mobile Commerce – A Mode of
Modern Business. Asia Pacific Journal of Marketing &
Management Review, Vol. 2, No. 7, pp. 141-149.
[8] Parveen, A., Habib, S., & Sarwar, S. (2012). Mobile Commerce
- New Way to Business. International Journal of Research and
Development - A Management Review, Vol.1, No.1, pp. 37-40.
[9] Tsalgatidou, A., Veijalainen, J., and Pitoura, E. (2000).
Challenges in Mobile Electronic Commerce. Proceedings of IeC
2000, 3rd International Conference on Innovation through E
Commerce, Manchester, UK, pp. 14-16.](https://image.slidesharecdn.com/ijtra140386-151007103950-lva1-app6891/85/M-COMMERCE-NEW-TOOL-FOR-INDUSTRY-3-320.jpg)
M-COMMERCE: NEW TOOL FOR INDUSTRY
- 1. International Journal of Technical Research and Applications e-ISSN: 2320-8163, www.ijtra.com Volume 2, Issue 3 (May-June 2014), PP. 106-108 106 | P a g e M-COMMERCE: NEW TOOL FOR INDUSTRY Manav Aggarwal1 , Bhuvan Lamba2 1 Assistant Professor in Commerce, DAV College, 2 Assistant Professor in Commerce, Doaba College, Jalandhar City, Punjab Abstract— M-Commerce is the latest initiative by the mobile internet technology. The movement of new technology has become a trend in the market. The brand leaders in the market always try several initiatives to capture the market as well as new customers and m-commerce is the new way to the industry to link with their customers easily. The need of mobile commerce to businessman is very vital. The role of new technology was moving very prompt in the market. The role of technology helps the industry to promote their products for each mobile internet user customer with the help of mobile applications and software. M- Commerce has an option to the mobile internet users to purchase or order their products anytime with the help of mobile web. This paper explores the role of mobile commerce in the new era of technology. The role of mobile technology has already changed the nature of customer vastly and e-commerce also provides the root to m-commerce in its success. Key words— Mobile Commerce (M-Commerce), Information Technology. I. INTRODUCTION M-Commerce has been considered as a new technology in the market of mobile technology and e-commerce which helps the corporate houses to enlarge their customer base in the market. The trend of home shopping is very popular in these days. The customers prefer to shop from their houses, especially youth which are very much technology conscious. They sincerely want to understand the concept of e-commerce as well as m-commerce in the new era of technology. Mobile phones and the web are now allowing the customers to be more connected with the companies related to their products. Basically, m-commerce is the part of e-commerce and new mobile technology. M-Commerce is a new innovation in the field of e- commerce. There are also few business houses which introducing the new mobile applications and software for increasing the concept of m-commerce and increase their number of customers. The market share of companies is also increasing day by day with the help of m-commerce. II. MOBILE COMMERCE IN INDIA M-commerce is likely to become a major business experience across the world in the near future. It has empowered the consumers by giving them access at anytime and anywhere shopping with the help of mobile internet and a wider choice of products and services than before. India is currently in the midst of an e-commerce and m-commerce revolution. M-Commerce has a huge growth prospects in the country in near future. The large population of mobile users are using mobile internet which gives boost energy to m-commerce industry. The Mobile internet has enabled manufacturers, retailers, wholesalers and suppliers to communicate and transact their business better, faster and cheaper in a wide-range of markets. E-commerce in India nearly started from 1990’s and mobile commerce introduced after some years of e-commerce. The trend of electronic transactions, sale and purchase of goods and services are increasing with the span of time. According to Research and Markets, mobile commerce market in India grows at a CAGR of 71.06 percent over the period of 2012- 2016. The Information Technology Act, 2000 also makes e- commerce and online transactions are legally binding in India. III. SCOPE OF M-COMMERCE IN INDIA The frequency of mobile internet users in India is increasing very rapidly. According to Internet and Mobile Association of India (AIMAI), the frequency of mobile internet users in India is 155 million by this March which further reached at 185 million at the end of June, 2014. The number of urban mobile Internet users in India is expected to grow from 103 million in December 2013 to 126 million in March 2014 and further touch 153 million by June. The number of rural customers is also expected to register powerful growth to touch 32 million users in June, 2014 from 27 million users in December, 2013. According to IMRB, it maintains a 20% growth quarter on quarter basis. Mobile Internet Users in India Frequency (Expected in June, 2014) Urban Users 153 million Rural Users 32 million Table No. 1 Showing the Mobile Internet Users in India IV. SOURCE: INTERNET AND MOBILE ASSOCIATION OF INDIA (AIMAI) The concept of m-commerce is basis on the availability of mobile internet and big hurdle in the success way of m- commerce is number of users of mobile internet. The only large number of mobile internet users helps the companies to connect with their customers; if the number of mobile internet users is less, than the whole process is abolished. The above table shows that there will be 185 million users at the end of June, 2014 in India which helps the companies to promote mobile commerce industry. It also shows that there is big scope for new companies in this industry.
- 2. International Journal of Technical Research and Applications e-ISSN: 2320-8163, www.ijtra.com Volume 2, Issue 3 (May-June 2014), PP. 106-108 107 | P a g e V. DEVICES USED IN M-COMMERCE M-Commerce is not only using with the mobile handset only but their list of devices are large. The following devices give an overview of different kinds of mobile devices: Mobile Phone i.e. window phone, smart phone, iphone. Tablet Earpiece Ipad VI. FUNCTIONS OF MOBILE COMMERCE A. Easy Accessibility The mobile commerce helps the customer to easily access our companies for purchase of products through their mobile internet. The companies also launched their software and applications for mobile operators to easily connect with the company like m-flipkart, m-homeshop. B. Personalization M-Commerce services has been personalized, it can function as per requirement of the customers. There are various mobile apps available from the service provider companies which give personal services like health guidance related to sex. C. Location Based Services It helps the companies to provide their different schemes and offers to the customers according to location basis with the help of GPRS system. The various products available in the market which is suitable for one location is harmful for another location like offers on air conditioner is more helpful in Delhi rather than Shimla. D. Timely Basis Consumers are directly connected with their companies with the help of mobile web or m-commerce. The companies provide full detail of their new variety of products at their mobile applications which helps the companies to capture the market as well as customers save their precious time. E. Convenience This is very convenient way for the customers to connect with their fauvorite company or brand. There are many brands available in the market but their existence in market sometimes not known to the customers for lack of information. So, m- commerce is the best option to the companies for connecting effortlessly with their customers. VII. RECENT DEVELOPMENTS IN M-COMMERCE The following are some initiatives taken by the companies regarding mobile commerce as follows: Banking companies such as SBI, ICICI, and HDFC have introduced applications and software for mobile internet users. Airtel launched Airtel money with collaboration of HDFC bank and Axis bank. Vodafone started M-Pesa with ICICI bank. Some companies already deals in e-commerce, also launch their mobile applications like Flipkart, Home Shop 18, Star Alive, Jabong, Yepme. VIII. BENEFITS OF M-COMMERCE A. Allow Urgent Transaction M-Commerce is the only platform which allows urgent transaction. It also knows as anytime and anywhere shopping. There are some situations where a customer needs urgent delivery of products, which is now possible with help of m- commerce like ordering a pizza. B. Anytime Anywhere Access Mobile technology gives us a big advantage to the mobile web operators of using their services at anywhere and anytime. So, with the help of technology providers who gives 24*7 services, the customers also takes the advantage of accessing m-commerce at anytime and anywhere. C. Target Based Marketing M-Commerce helps the companies to target their customers, with the help of GPRS system. There are various brands available in the market for different categories of customers which are easily offered by the companies with the help of m-commerce. D. Payment of Utilities Bills The customers now also benefitted by the payment of utilitiy bills through m-commerce. The Airtel and Vodafone have already launch the m-payment services to their mobile operators. The utility bills are the part of every common man and it also spoils the very precious time of every common man. So, m-commerce gives a big relief to all the common man and new market to the industry. IX. CONCLUSION M-Commerce provides a big platform to the business enterprises for capturing the new era of marketing. There is a big gap between the manufacturer and customer related to the products which can be abolished with the help of m-commerce. The number of mobile web users is increasing day by day with the new developments in technology. The increasing frequency of internet users show that the scope of mobile commerce is also increasing. REFERENCES [1] Cherian, R., & Varghese.R, B. G. (2013). A Survey of Various Mining and Prediction Techniques In Mobile Commerce. International Journal of Computer Science and Management Research, Vol. 2, No. 3, pp.1812-1814. [2] Deshmukh, S. P., Deshmukh, P., & Thampi, G. (2013). Transformation from E-commerce to M-commerce in Indian Context. International Journal of Computer Science Issues, Vol. 10, Issue 4, No. 2, pp. 55-60. [3] Grewal, S. (2012). M-Commerce and Its Growth: An Analysis. International Journal of Technical Research, Vol. 1, No. 2, pp. 32-35. [4] Jahanshahi, A. A., Mirzaie, A., & Asadollahi, A. (2012). Mobile Commerce Beyond Electronic Commerce: Issue and Challenges.
- 3. International Journal of Technical Research and Applications e-ISSN: 2320-8163, www.ijtra.com Volume 2, Issue 3 (May-June 2014), PP. 106-108 108 | P a g e Asian Journal of Business and Management Sciences, Vol. 1, No. 2, pp. 119-129. [5] Ngai, E., & Gunasekaran, A. (2007). A Review for Mobile Commerce Research and Applications. Decision Support Systems, Vol. 43, pp. 3-15. [6] Okazaki, S. (2005). New Perspectives on M-Commerce Research. Journal of Electronic Commerce Research, Vol. 6, No.3, pp. 160-164. [7] Paanneerselvam, M. K. (2013). Mobile Commerce – A Mode of Modern Business. Asia Pacific Journal of Marketing & Management Review, Vol. 2, No. 7, pp. 141-149. [8] Parveen, A., Habib, S., & Sarwar, S. (2012). Mobile Commerce - New Way to Business. International Journal of Research and Development - A Management Review, Vol.1, No.1, pp. 37-40. [9] Tsalgatidou, A., Veijalainen, J., and Pitoura, E. (2000). Challenges in Mobile Electronic Commerce. Proceedings of IeC 2000, 3rd International Conference on Innovation through E Commerce, Manchester, UK, pp. 14-16.