Measure Customer Experience of Your OutSystems Web and Mobile Applications
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The document outlines a session aimed at improving the measurement of customer experience for OutSystems web and mobile applications. It highlights the importance of application performance management (APM), including metrics and monitoring strategies, while detailing setup instructions for tools like New Relic and Dynatrace. The session also addresses performance measurement standards such as Navigation Timing API and Resource Timing API, and explains the integration of monitoring tools into applications.
Measure Customer Experience of Your OutSystems Web and Mobile Applications
- 1. | Measure Customer Experience of Your OutSystems Web and Mobile Applications Measure Customer Experience of Your OutSystems Applications
- 2. | Measure Customer Experience of Your OutSystems Web and Mobile Applications| Measure Customer Experience of Your OutSystems Web and Mobile Applications Mark Burns Director Product Management | OutSystems @ in [email protected] https://www.linkedin.com/in/mark-burns-b2272b3/
- 3. | Measure Customer Experience of Your OutSystems Web and Mobile Applications Goals of Today’s Session ● Provide a better understanding of OutSystems’ monitoring strategy ● Educate on what’s new with OutSystems’ monitoring ● Show step-by-step on how to set up customer experience monitoring for your web and mobile applications
- 4. | Measure Customer Experience of Your OutSystems Web and Mobile Applications Poor customer experience leads to business impact
- 5. | Measure Customer Experience of Your OutSystems Web and Mobile Applications AppDev / DevOps Front-end performance optimization Production problem isolation
- 6. | Measure Customer Experience of Your OutSystems Web and Mobile Applications AppOwner / LoB Customer usage & adoption Customer experience trends
- 7. | Measure Customer Experience of Your OutSystems Web and Mobile Applications Application Performance Management (APM) ● Metrics ● Logs ● Traces CX Metrics
- 8. | Measure Customer Experience of Your OutSystems Web and Mobile Applications Performance Timing APIs
- 9. | Measure Customer Experience of Your OutSystems Web and Mobile Applications Navigation Timing API Browser standard which measures everything from triggering the action (hitting enter on url bar, refreshing page or clicking a link/button) to the moment when site is fully loaded. Caveats ● does not take into account asynchronous actions ● requires a navigation event which, in general, requires a new page to load
- 10. | Measure Customer Experience of Your OutSystems Web and Mobile Applications Resource Timing API Browser standard measures the latency of dependencies for rendering the screen, like images, scripts and stylesheets. Caveats ● measures all resources, async included, but it doesn’t extend the performance measurement model of the Navigation Timing API to include them ● is not render aware
- 11. | Measure Customer Experience of Your OutSystems Web and Mobile Applications How is this problem solved? APM vendors have solved this ● by extending the performance measurement model ● tapping into JavaScript frameworks ● observing the rendering events
- 12. | Measure Customer Experience of Your OutSystems Web and Mobile Applications Application Performance Management (APM) ● Metrics ● Logs ● Traces CX Metrics
- 13. | Measure Customer Experience of Your OutSystems Web and Mobile Applications What will become available? ● One component to support traditional web and one to support Reactive Web and Mobile ● Forge components greatly simplify the set up of New Relic and Dynatrace RUM Dynatrace RUM Forge Components New Relic RUM Forge Components Today
- 14. | Measure Customer Experience of Your OutSystems Web and Mobile Applications Architecture 1. User makes request 2.Forge component injects RUM bootstrap JS 3.RUM bootstrap JS initializes and retrieves complete RUM JS 4.Data is collected and sent Scenario #1: No access to install server agents Scenario #2: Access to install server agents 1. User makes request 2.Server agent injects RUM bootstrap JS 3.RUM bootstrap JS initializes and retrieves complete RUM JS 4.Data is collected and sent
- 15. | Measure Customer Experience of Your OutSystems Web and Mobile Applications What tools do you use for application performance management? ● New Relic ● Dynatrace ● AppDynamics ● Datadog ● Elastic ● Splunk ● Other
- 16. | Measure Customer Experience of Your OutSystems Web and Mobile Applications| Measure Customer Experience of Your OutSystems Web and Mobile Applications Walkthrough
- 17. | Measure Customer Experience of Your OutSystems Web and Mobile Applications Sign up for a free trial
- 18. | Measure Customer Experience of Your OutSystems Web and Mobile Applications Download and install Forge components
- 19. | Measure Customer Experience of Your OutSystems Web and Mobile Applications Create an application in New Relic or Dynatrace Enable SPA features
- 20. | Measure Customer Experience of Your OutSystems Web and Mobile Applications Create an application in New Relic or Dynatrace Enable SPA features
- 21. | Measure Customer Experience of Your OutSystems Web and Mobile Applications Copy JavaScript code snippet New Relic: licenseKey and applicationId Dynatrace: cfg
- 22. | Measure Customer Experience of Your OutSystems Web and Mobile Applications Traditional Web Add New Relic and/or Dynatrace Initialize to the Preparation of each Layout Add configuration information to the Initialize method (noted previously)
- 23. | Measure Customer Experience of Your OutSystems Web and Mobile Applications Reactive Web and Mobile Add Client Action OnApplicationReady if it does not exist and add New Relic and/or Dynatrace Initialize to it Add configuration information to the Initialize method (noted previously)
- 24. | Measure Customer Experience of Your OutSystems Web and Mobile Applications
- 25. | Measure Customer Experience of Your OutSystems Web and Mobile Applications Summary ● A ● B ● C
- 26. | Measure Customer Experience of Your OutSystems Web and Mobile Applications Thank You!
Editor's Notes
- #3: [2 min] Introduce yourself